#OCSA2018

Presenting Sponsor

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#OCSA2018

page1 #OCSA2018

WELCOMEFROM THE CEO

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#OCSA2018

Dear friends,

I am truly pleased to welcome you to the 2018 OCSA Conference,

CommunityConnect. As our new name implies, this year’s conference

is an exceptional opportunity to connect with home care, independent

living and community support service trailblazers – and network with

thought leaders across various sectors and industries.

Last year we celebrated OCSA’s 25th anniversary and strong record of

advocating for the home and community sector with one voice. We know

that we are strongest when we come together and collaborate on innovative

sector solutions that enrich the lives of clients across the province.

This year’s conference finds us meeting during a time of intense change, but we are ready to meet

the challenge head on. Not-for-profit home and community care providers play a crucial role in helping to

end hallway medicine. We know that clients prefer to live in their communities and our sector makes that

happen for people with ever-increasing, complex needs.

OCSA decided to rebrand the conference with the consistent CommunityConnect name going forward,

because it gives sector stakeholders the opportunity to reconnect in one place, as well as learn from one

another. The conference is also a great place to forget connections with others in the broader health care

system including our colleagues at the Ministry of Health, LHINs and academic. Over the next few days,

delegates will find knowledge, tools and solutions that they can take back to their organizations

and put to good use in their own communities, for the clients and caregivers they serve.

Our 2018 program is filled with diverse content, including keynotes by CBC radio host, bestselling author and

medical watchdog Dr. Brian Goldman, a panel discussion on the future of digital health in the community

featuring Will Falk, family physician and expert on social determinants of health Dr. Gary Bloch, and

government relations expert Chris Loreto who will provide insights on navigating the new government.

We also have a full program of interactive workshops, a fantastic tradeshow and, of course, we’ll take

some time to relax and have fun at our pub style trivia night.

On behalf of the staff and board at OCSA, thank you for joining us, and for your outstanding contributions

to home and community care.

Warm regards,

Deborah Simon

CEO

Ontario Community Support Association

page2 #OCSA2018

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page3 #OCSA2018

GREETINGS FROM THE MINISTER OF HEALTH

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#OCSA2018

page4 #OCSA2018

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mCONFERENCEINFORMATIONREGISTRATIONwill be open:Tuesday, October 165:00 pm – 6:45 pm

Wednesday, October 177:30 am – 3:30 pm

Thursday, October 18 7:30 am – 2:00 pm

ANNUAL GENERAL MEETINGTuesday, October 167:00 pm – 7:30 pmMarkham BEveryone welcome

VIP RECEPTIONcash barTuesday, October 167:30 pm – 9:00 pmLobby in front of Markham Ballroom

TRADE SHOWWednesday, October 17 7:30 am – 3:30 pmConference Centre – Exhibit Hall

COCKTAIL RECEPTIONWednesday, October 17 5:30 pm – 6:30 pm

PUB STYLE DINNERWednesday, October 17 6:30 pm – 7:30 pm

TRIVIA NIGHTWednesday, October 17 7:30 pm onwards

About OCSA andCommunityConnect 2018Across the province each year, over one million people

receive home care and community support services

– and the need is growing. The Ontario Community

Support Association (OCSA) champions a strong,

sustainable home and community support sector for

all Ontarians, representing nearly 250 not-for-profit

organizations. A respected leader for over 25 years,

OCSA advocates on behalf of our members and their

clients to government and other stakeholders. OCSA

also creates partnerships, facilitates knowledge sharing,

and offers training, resources and benefits that enable

our members to continue to provide vital services to

seniors and people with disabilities.

CommunityConnect 2018 is an exceptional opportunity to

connect with home care, independent living and community

support service trailblazers – and network with thought

leaders across various sectors and industries. Learn the

latest about the big-picture system drivers that impact our

sector, engage with enterprising spirits who are reimagining

service delivery and learn practical solutions to solve some

of your most pressing concerns.

Membership to OCSA has many benefits, including:

• Receiving regular communication on policy development regarding the Ontario government’s work around home and community care.

• The quickest and most efficient way to connect and share best practices with other CSS program providers

across the province.

• Access to a specialized resources in our members only section.

• A reduced conference price and many more benefits!

To learn more about the benefits of OCSA membership,

please contact Kimberly at kimberly.gignac@ocsa.on.ca

or 416-256-3010 or 1-800-267-6272 ext. 246.

page5 #OCSA2018

Registration – Networking / Breakfast / Trade Show

Opening Remarks – Deborah Simon, CEO, OCSA

Opening Keynote – The Power of Kindness: Why Empathy Is Essential in Everyday Life, Dr. Brian Goldman

Refreshment Break / Trade Show

Lunch / Trade Show / Networking

Refreshment Break / Trade Show

Afternoon Plenary – For The People: Navigating Opportunity with Ontario’s New Government, Chris Loreto of StrategyCorp Inc.

Free Time

Cocktail Reception

OCSA Dinner and Evening Entertainment

CONFERENCESCHEDULE

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WEDNESDAY, OCTOBER 17, 2018

7:30 – 9:00

9:00 – 9:25

9:25 – 10:30

10:30 – 11:00

11:00 – 12:00

12:00 – 1:30

1:30 – 2:30

2:30 – 3:00

3:00 – 4:00

4:00 – 5:30

5:30 – 6:30

6:30 – 7:30

Markham BSupporting People Aging With and Into Disability: Innovations in Policy and PracticeJennifer Mendez, Wayne State University

Markham CDecent Work for Women Working in Ontario’s Nonprofit SectorPamela Uppal, The Ontario Nonprofit Network

Markham CThe interRAI Caregiver Screener: Lessons Learned from the Front LineRaquel Betini, University of Waterloo

Violet/OrchidPSW Care in Ontario: Tackling the Tough Work-force IssuesDebbie Roberts, NSM LHIN

Violet/OrchidSector Funding: Setting our Priorities for the Provincial Budget Patrick Boily,OCSA

Butternut/HollyIntegration Enterprise Risk– A Legal PerspectiveKarima Kanani, Miller Thomson LLP

Butternut/HollyConnecting the Dots: Making Innovation More than an Ad-Hoc AdventurePam Stoikopoulos, VHA Home Health Care

Markham AUsing both interRAI Assessments and Self-Assessment to Identify Functional Need for Home and Community Care ServicesChi-Ling Joanna Sinn, University of Waterloo

Markham AOne Client One Plan – The Journey BeginsKerri McMaster,NE LHIN

Markham BMary’s Story: Community Response to Innovate and Transform Community Support ServicesJoseph Edward, INVORG

TUES., OCT. 16, 2018VIP ReceptionLobby in front of theMarkham Ballroom

page6 #OCSA2018

Registration – Breakfast / Networking / Opening Remarks

Morning Keynote – Pushing Upstream: Social Interventions and Innovative Approaches in Health Equity, Dr. Gary Bloch

Refreshment Break

Lunch

Closing Plenary – Panel Discussion: The Future of Digital Health in the Community, Moderated by Will Falk

Conference Ends

CONFERENCESCHEDULE

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THURSDAY, OCTOBER 18, 2018

8:00 – 9:00

9:00 – 10:00

10:15 – 11:15

11:15 – 11:30

11:30 – 12:30

12:30 – 1:00

1:00 – 2:00

2:00 – 3:00

3:00

Markham BCreating an Online Portal to Engage and Retain Volunteers Lisa Rae, Circle of Care

Markham CWhat the Community Support Sector can Learn from Aviation ChecklistsAisha Mian, Peel Senior Link

Markham CAging Well: An Exploration of Senior Social LivingJen Recknagel,UHN OpenLab

Violet/OrchidCollective Impact Principles with the Neighbour 2 Neighbour 2.0 Interagency CollaborativeRebekahChurchyard, The Neighbourhood Group

Markham ACybersecurity: Keeping Data Safe in an Insecure WorldNev Kent, TELUS

Violet/OrchidStronger At Home: Connecting Home-Bound Seniors to their CommunityAbby Malott, Tillsonburg & District Multi-Service Centre

Butternut/HollyEmployer Perspectives on Personal Support Worker Recruitment and RetentionWill Lakusta,HealthForceOntario

Markham BBuilding a Shared Care Model with Primary Care, Hospital and CommunityIrina Sytcheva, WoodGreen Community Services

Butternut/HollyBuilding a Regional System of Reintegration Programs to Support Transi-tion of ALC Patients into the CommunityDebra Walko, LOFT

Markham ACollaborating Across Sectors to Support Continuity in Community-Based CareMargaret Saari, Saint Elizabeth Health Care and University of Waterloo

Markham CCrucial Negotiations and Difficult Conversations Made EasierSharad Kerur, Resolution Pathways

Markham AUsing the OCAR Framework to Maximize the PSW RoleRobin Hurst, Saint Elizabeth Health Care

Markham BHow to Document Less... and Improve QualityCatherine Chater,VHA Home Healthcare

page7 #OCSA2018

Opening Keynote

The Power of Kindness:Why Empathy Is Essential in Everyday LifeDr. Brian Goldman

Dr. Goldman is host of CBC’s award-winning radioshow “White Coat,

Black Art,” where he takes listeners behind the scenes of hospitals

and doctor’s offices.

He is also the bestselling author of The Night Shift, The Secret

Language of Doctors and The Power of Kindness. Powerful and

engaging, this presentation explores why kindness is so vital to our

existence. You’ll be captivated by his stories from around the planet showing the secrets to success used

by some of the most empathetic people alive and discover:

• what motivates a group of bystanders to help a person who falls in the street

• why a firefighter runs toward, instead of away from, a burning building

• how robots are being developed to help dementia sufferers

• what a ground zero bartender can teach you about kindness.

Afternoon Plenary

For The People: Navigation Opportunity with Ontario’s New GovernmentChris Loreto

The election of Doug Ford as premier represents an opportunity for

the community and not for profit sector to strengthen its role in the

delivery of programs that achieve lasting outcomes for everyday

people through focused advocacy. This workshop will help delegates

build an understanding of the Ford government’s philosophy and how

the sector can use this understanding to align interests in a way that

creates a “win-win” for everyday Ontarians.

Chris Loreto is a Principal at StrategyCorp specializing in helping public, private and not for profit clients

create conditions for success with advice on public policy development, strategic and business planning,

organizational and operational design, and stakeholder communications and engagement. Chris has more

than 18 years of experience working in both the public and private sectors at the executive level and advising

senior industry leaders in government, healthcare, education, infrastructure, and real estate.

PLENARYSESSIONS

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#OCSA2018

WEDNESDAY, OCTOBER 17, 2018

page8 #OCSA2018

Morning Keynote

Pushing Upstream: Social Interventionsand Innovative Approaches in Health EquityDr. Gary Bloch

We have long known that the social determinants of health, the

conditions in which we live, work, and play, have a bigger impact on

our health than just about any other factor. As home and community

support providers, however, we are sometimes tempted to deny our

role in addressing these determinants of health, simply because we

feel ill equipped to address them with the individuals we serve.

Dr. Gary Bloch has spent his career developing approaches for front line service providers to address

clients’ social health. He has created and implemented individual and team-based interventions into

social threats to health, in an attempt to make addressing social health a normal part of front line care.

He believes health providers can use their front line expertise to shape healthy social policy and has

gained national and international attention for his innovative work.

Closing Plenary

Panel Discussion: The Future of Digital Health in the CommunityWill Falk – Moderator

Technology advancements such as cloud computing, mobility and

APIs make collaboration, coordination and integration all possible, but

it’s the people that make it happen.

Will Falk, healthcare strategist and public policy guru, will moderate

this panel discussion where tech stakeholders share their perspectives

around digital health, and their insights around the challenges and

opportunities of moving the sector forward in the future. William has spent more than 25 years as a strategist

and management consultant in New York and Toronto, advising top academic centres, governments, and

innovative companies in healthcare.

Panelists include Adrian Schauer also from AlayaCare, Munro Ross from Community Shared Services

Operations at the Champlain LHIN and Lori Holloway from Bellwoods Centres for Community Living.

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mPLENARYSESSIONSTHURSDAY, OCTOBER 18, 2018

#OCSA2018

TRADE SHOWEXHIBITORS & SPONSORS

#OCSA2018

Presenting Sponsor

Networking Lunch Sponsor

Conference Kick-Off VIPReception Sponsor

Cocktail Reception Sponsor

Registration Desk Sponsor Name Badge Sponsor

Opening Keynote Sponsor

Delegate Bag Sponsor

Breakfast Sponsor

THANK YOU TO OUR SPONSORS!

During the conference, complete trade show scavenger hunt questionsto enter to WIN great prizes!

ocsaconference.com

Accreditation Canada

AlayaCare

apetito Canada

Bedford Medical Alert

Canadian Centre for Accreditation

Capacity Builders

Caredove

CARF Canada

CellTrak

Circle of Care

CommForms Secure Forms Inc.

Community Healthcare Consulting

ComVida Corporation

DeafBlind Ontario Services

FOCUS Accreditation

GoldCare

Healthcare Accounting

Home Care Supplies

Healthcare of Ontario Pension Plan (HOOPP)

INVORG

JLT Canada

Johnson Insurance

Lough Barnes Consulting Group (LBCG)

LeaderShift

March of Dimes Canada

Nesda Technologies Ltd

Nutrition Vision

OASSIS Benefit Plans for Not-for-Profits

Ontario Brain Injury Association

Ontario Community SupportAssociation (OCSA)

Personal Support Worker Registryof Ontario

Philips Lifeline

Public Services Health & Safety Assoc.

Qualicode Software

RPNAO (Registered Practical Nurses Association of Ontario)

Sartor & Associates Inc.

SE Health

Solpak

The Neighbourhood Group

TELUS Wise

VON (Victorian Order of Nurses)