Adobe Photoshop

Balsamiq

HTML/CSS/JavaScript

SQL

Sketch

Software/Technologies

Product Skills

Agile Software DevelopmentBug Tracking (PivotalTracker)Flow MappingProduct Requirements (PRD)Usability TestingUser ResearchUser SUser Stories

Industry Knowledge

KPIs & MetricsREST APIsSoftware as a Service (SaaS)Single Sign On (SAML, OAuth)

Kevin TranSoftware, Product, Operations

(408) 858-1984Mobile

kevintran@berkeley.eduPersonal

Highly determined entry-level

product manager seeking to

leverage proven leadership and

product skills to increase

engagement & revenue through

thorough data analysis, UX

research/testing, and lean feature

building. Pbuilding. Proven ability to thrive

and adapt in a fast-paced startup

environment. Strong interest in

crafting impactful products

through thoughtful product

requirements and UX research.

www.kawaiikev.com www.linkedin.com/in/kevinhtran1

- Relevant coursework: Behavioral Economics, Econometrics, Game

Theory, International Trade, Power & Politics in Organizations,

Improvisational Leadership

- 3.7 GPA (all business classes)

University of California, Berkeley - Economics, B.A.Graduated December 2017

Education

- Managed customer relationships for third-party tech integrations

(SAML, Rostering APIs, etc.) with customer success & fulfillment teams

for 30+ customer accounts spanning $8M+ in revenue

- Pioneered single sign on integrations (SAML, OAuth) into main web app

for 310K+ users to work towards Google’s Technology Partnership,

increasing company’s visibility and customer satisfaction

- Launched 7 la- Launched 7 large and 80+ small features based on UX research &

usability testing, collaborating with Chief Operating Officer and software

engineers to focus product requirements to meet user needs

- Designed mockups & prototypes for new feature requests from user

interviews, including a redesign of our support tools-- coordinating with

design & marketing teams and company executives

- Oversaw functional & regression QA tests for large software releases

Product Manager InternTeachers’ Curriculum Institute (Mountain View, CA)JUN 2018 - NOV 2018 (6 mos)

- Developed payroll process optimized for company's unique operations

and increased payroll accuracy by 35%

- Integrated customer & employee feedback and requirements and

proposed 4 implemented solutions to management team

- Spearheaded competitive analysis for similar properties in the market,

researched feasible best practices to improve business outcomes

- Inc- Increased engagement with stakeholders by 30% resulting in better

customer experience feedback

- Actualized migration from hardcopy survey forms to SaaS platform

(SurveyMonkey)

- Adapted Olympic curriculum to individual student needs to increase

swimming performance by 20% in just 4 weeks

Business CoordinatorMilpitas Star Aquatics & Fitness (Milpitas, CA)DEC 2015 - NOV 2018 (3 yrs)

Work Experience