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© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL1
Inclusion of Persons with Disabilities
Wipro Case Study
© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL2
Inclusion – Role of the Corporate
• Inclusion – an intention or policy of including people who might otherwise be excluded or marginalized
• Eg. persons with disability, persons belonging to racial or sexual minority groups
• Specific areas selected for attention as they:• are important to be included• currently represent a marginalized population• need support to reach mainstream levels
• Role of the Corporate
• Within the organization• Creating a vision and sharing the philosophy• Defining a framework to enable inclusion• Investing into the journey, practicing • Governance of the program
• In the ecosystem / society• Nurturing the ecosystem• Sharing experience and learning with industry
© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL3
Vision
• To be an equal opportunity employer and to create an enabling environment
• Philosophy• The “right thing to do” (v/s “for compliance” / “if there is a business case”)
• Be merit based - the regular process must be inclusive (not “green channel”)
• Selection process – all channels - Campuses, Specialized Institutes, Referrals, NGOs
• Performance management
• Select for mainstream careers (not just roles)
• Nurture Role models
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Framework for Inclusion of Persons with Disabilities
Roles
Infrastructure Information Systems People Policies Awareness
Engagement
Career Development
Recruitment
Governance
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Governance Structure
Sustainability Council review of Program Progress & direction setting
A structure of Persons with Disability Champion and Business-level Leads for within Business program
management
Quarterly review of progress at the Business level & additional need based connects for enabling progress
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Inclusion through participation in business
Disability Category Types of Business Roles
Cerebral Palsy Engineer, Executive Module Leader, Senior Associate, Production Agent
Hearing Impairment Business Analyst, Engineer - Infrastructure, Project Engineer, Senior Specialist
Intellectual Impairment Data Entry Operator
Mental Impairment (Psycho-Social) Senior Consultant, Student-Computer Applications
Orthopedic Impairment Sr. Software Engineer, Production Agent, Engineer, Assistant Manager, Associates, Executives, Team Leader. Project Leaders, Project Managers
Speech Impairment Engineer, Desktop Management Senior Associate
Visual Impairment Management, Software Specialist, Project Engineer, L2 Helpdesk, Sourcing, Marketing Manager, Sales-Account Manager
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Building Careers – not just creating jobs
• Performance assessment & feedback mechanism• Career conversations with Manager and Staffing Manager• Focus on aspirational role opportunities, domain and location• Rating distribution is better for employees with disabilities
Performance Management
Role Rotation
• Roles basis skill and interest area• 26% of employees had role rotation
in the year 2014
Growth Opportunities
• Band progression : trend of progression for employees with disabilities resonates with that for employees without disabilities
• 41% of employees have gone through progression at least once in total tenure
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Michael Sequeira , Knowledge Management
National Award for Best Employee - 2013
Ankit Jindal, Marketing Manager, Wipro Infotech
Hellen Keller Award for Role model Employee - 2013
Nupur Jain- Manager CHRD
Hellen Keller Award for Role model Employee with Disability - 2009
Role model Employees – leadership pipeline
© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL9
A foundation that is continuously strengthened
• 58 employee policies reviewed for inclusion in letter & spirit
– Contingency loans for access aids
– Escort for travel pick up and drop
• Reasonable accommodation policy followed -
– Screen magnifiers & reading software
– Golf cart to assist in commute within campus
– Part time work – Work from Home
• 110 applications made accessible
• Accessibility Team: Engineers are trained in WCAG 2.0.Online module developed to train engineers
• Process improvement to make new applications accessible
• Kinesics – a sign Language dictionary rolled out
Information Systems
PoliciesInfrastructure Awareness
• Over 500 employees trained on Sign language
• Participation with NASSCOM to benchmark best practices
• World Disability Day celebrations– Dress Code – NGO Stalls – Community
outreach– Leadership talks
• Follow UN standard for PwD inclusion readiness
* Accessible Physical Infrastructure - to ensure that from ‘entry to exit’ is worry-free - entrance, work-station and common areas• Wipro standards include UN Standards • All new buildings to be compliant• Existing buildings to best extent• Periodic reviews
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Example : Wipro Kinesics – for barrier-free communication
Wipro Kinesics” is a one stop shop for learning the basics of sign language in the Wipro IT business environment
It enhances the communicative environment between Hearing and Hearing disabled employees
It is built and maintained by Wipro employees
Wipro Kinesics has been recognized by NCPEDP through a Helen Keller Award
© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL11
Inclusion in action : keeping with the times
Managers & Leaders trained on Sign language
Sensitization of vendor organization
Nupur Jain has added you to the Diversity and inclusivity group on Yammer.
GO to Group
You can post a message to this group by replying to this email.
Workplace and community inclusion on Social Media
Celebrating International Day of PWD
© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL12
CSR initiatives for Persons with Disability
• Education of Children with Disability (CwD) is a key focus area
• Our goals are to:– Promote inclusive
education in schools
– Support education of underprivileged CwD
– Promote knowledge-sharing among NGOs in this field
– Raise public awareness about disability and inclusive education
• Focus on supporting NGOs in NCR, Maharashtra, Telangana and Karnataka
© 2015 WIPRO LTD | WWW.WIPRO.COM | CONFIDENTIAL13
Thank You
Sunita Rebecca Cherian
Vice President – Human Resources
