© 2015 Daegis Inc., All Rights Reserved.

Information Governance: Creating Business Value

Tim Bacci, CEO Michael S. Gandy, RSM

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Who is Daegis?Product Offerings Operational Highlights

• Data Management and Development Tools

• TD Mobile • SQLBase, Team Developer, NXJ

• Information Governance• AXS-One Archive • Daegis Edge Hosted eDiscovery

• Migration• Lotus Notes Applications • Oracle Forms Migration• Legacy Data Migration

• Over 30 Years in Operation

• ISO Certified in the Worldwide Gold Standard for information security

• Over 2,500 corporations utilizing our software products worldwide

• Millions of mailboxes archived every day

• Billions of documents processed, hosted and produced for customers

• Petabytes of data managed

Corporate HQ: Irving, TX• ~ 140 Employees• Tier 4 Data Center

North American Offices:• Rutherford, NJ• Roseville, CA• Canada

Global Offices:• UK• Germany• France• Australia

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Daegis Mission Statement

“Provide flexible solutions to manage, modernize, & mobilize our global customer’s data, and transform it into information that our customers can utilize to achieve more.”

-Tim Bacci, CEO• Manage

– quickly analyze, react, and make informed business decisions with company information to greatly improve profitability.

• Migrate– Utilize software for the automated conversion of applications to modern platforms.

• Mobilize– simplify and accelerate mobile business application and database development.

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Agenda

• Why Data is Bad• Defining Information Governance• IG Roles and Responsibilities• IG Gap Analysis & Project Prioritization• IG as a Value Proposition• Information Lifecycle Management Vendors• Case Studies• Closing Comments• Q&A

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Data is Exploding

Astounding Data Facts

• The volume of data created by U.S. companies alone each year is enough to fill ten thousand Libraries of Congress

• Google’s Eric Schmidt claims that every two days we now create as much information as we did from the dawn of civilization up until 2003

• There are nearly as many pieces of digital information as there are stars in the universe

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Data Never Sleeps

http://www.domo.com/learn/data-never-sleeps-2

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Data is ALWAYS Under Attack

Source: http://www.scmagazine.com/2013-website-security-statistics-report/slideshow/1317/#1

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Data Creates RisksCitibank – sanctions of $750K for losing email during on-premise archive upgrade

Victor Stanley II - $1,049,850.04 in sanctions on “the gang that couldn’t spoliate straight”

Qualcomm- $8.5M in sanctions for large quantity of withheld documents

Phillip Morris - sanctions of $2.9M for failing to comply with its own document retention policy

Piper Jaffrey - FINRA fine of $700K for failing to properly store 4.3M emails over 6 year period

SanDisk – sanctions of $150K for not being able to produce laptop data

Brookshire Brothers – Intent, negligence and willful blindness may lead to severe spoliation level jury instructions

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IG The New Mission Statement?

Information governance is defined by the activities and technologies that

organizations employ to maximize the value of their information while minimizing

associated risks and costs.

ARMA International introduced the Generally Accepted Recordkeeping Principles®, "The Principles" and the Information Governance Maturity Model.

Source: IGI, “Information Governance Initiative Annual Report 2014 Information Governance Goes to Work”

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IG Challenges

TOO MUCHDATA REGULATIONS

CORPORATE COMPLIANCE SANCTIONS

……………………………………….... ……………………………………….. ……………………………………..….. ………………………………………..…..

Electronic data doubling every 12-18 months and new challenges from mobile and social media

Regulatory investigations increasingly require eDiscovery tools and review

Many stakeholders, limited implementation and too many point solutions

Companies have limited expertise and resources to deal with growing court demands

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IG is Big and Complex…

Retention Manager (Information Lifecycle Management, Auditable Chain of Custody)

Archive Platform – Capture / Categorize / De-Dupe / Store / Index / Compress

E-Mail Instant Messages

SocialMedia Voice

Voice VoIP

Reports

File SystemsPrint Lists

Office Docs (300+ types) SharePoint

Images (OCR)SAP

File Systems & ERP

Print StreamsXML

Images Legacy Data

Case Manager (Litigation Hold & Defensible Destruction Automation, Early Case Assessment)

eDiscovery (Integrated Full EDRM Collection, Processing, Review & Production Platform)

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With Many People Involved…

Source: AIIM Industry Watch: Information Governance - records, risks and retention in the litigation age

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Making Barriers to Quick Adoption…

Source: CGOC The Council, “Information Governance Benchmark Report in Global 1000 Companies”, 2011

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And Vendors Offering Point Solutions

PreservationCollection

Identification ProductionInformation Management

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IG Should be Goal-oriented

• Think of data as a strategic business asset.

• identify and evaluate business initiative opportunities and compare them.

• showcase where data can help deliver the greatest return on your investments at the lowest cost.

• quantify benefits of proper data governance.

• Reduce ROT (redundant, obsolete, trivial data).

• Significantly reduce IT budget for data storage and infrastructure.

• Correct nonstandard or duplicate records as well as unknown data types.

• Validate data against standard measures and customized business rules.

• Customize data quality rules to suit your needs with both customer and product data.

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IG Must be an Enterprise Solution

http://www.sherpasoftware.com/solutions/solutions.shtml

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IG Roles & Responsibilities

Information Governance Reference Model (IGRM) Project

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IG Maturity Model

ARMA International - The Information Governance Maturity Model

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Where does IG Help a Company?

Source: Forrester Research, “Data Governance Equals Business Opportunity. No, Really,” May 20, 2013

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How does IG Help a Company?

Source: AIIM Industry Watch: Information Governance - records, risks and retention in the litigation age

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IG Business Opportunity Assessment

No. Opportunity Name Category Executive Sponsor

Descripton Bus. Value Score

Investment/Effort Score

1 Reduce eDiscovery Risk Governance Risk & Compliance

Arthur Appleby

3.46 2.68

2 Improve Customer Satisfaction Scores

Acquire & Retain Customers Brenda Beaumont

2.66 3.38

3 Improve Call Center Efficiency Improve Efficiency & Reduce Costs

Charles Chadworth

4.34 2.17

4 Improve Financial Reporting Improve Decisions Dana Dobson

2.11 1.76

5 Reduce Global Data Sync (GOSN) Failures

Increase Partner Network Efficiency

Florence Fujimoto

1.44 4.58

6 Improve Upsell/Cross-Sell Acquire & Retain Customers Gary Geronimo

3.79 2.71

7 Introduce New Mobile eCommerce Channel

Increase Business Agility Henrietta Henderson

2.91 3.45

8 Accelerate Acquisition Integration Mergers, Acquisitions & Divestitures

Ian Ignacio

3.68 2.52

9 Improve Sales Territory Alignment Process

Improve Decisions Julia Jefferson

4.12 4.40

10 Optimize Supply Chain Improve Efficiency & Reduce Costs

Karen Kelly

4.67 1.33

ARMA International - The Information Governance Maturity Model

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IG Business Opportunity Heatmap

ARMA International - The Information Governance Maturity Model

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How does IG Unlock Value?

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Information Lifecycle Management

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Finding Value in Data

“Cause I’m a pothole”

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Closing Comments | Q&A