© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

The Permanente Medical GroupAMGA Acclaim Award recipient, 2013

Transforming Health Care through Leadership & TechnologyJoe Houska, PhD, VP, Strategic Projects & ConsultingAlan Whippy, MD, Medical Director of Quality & Safety

March 19, 2014Webinar

© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Tell Your Story

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© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Understand What is Important

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New!Different rating scale

© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

IOM Aims & AMGA Attributes

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Institute of Medicine Improvement Aims:• Safe• Effective• Patient-Centered• Timely• Efficient• Equitable

High Performing Health System Attributes• Efficient provision of services• Organized system of care• Quality measurement & improvement activities• Care coordination• Use of IT & evidence-based medicine• Compensation that promotes these objectives• Accountability

© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Engage Senior Leaders

Beginning

• Vision• Direction• Theme

Middle

• Review• Right

direction?

End

• Final sign off

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© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Provide Evidence of the Impact

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Hypertension• Compare performance to benchmarks

• KPNC 2012 commercial HEDIS BP control rate was 87% = #3 in nation

• Translate performance to the impact• If national average BP control rate (61%)

improved to KPNC BP rate: 177, 780 heart attacks and 242,684 strokes could be prevented in next 5 years

© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Describe Replicability: The How

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Physician Leadership

• Regional leadership

• Local champion & chief structure of accountability

IT Investments

• Registries• Web based

Pop Mgmt tools

• EMR enhancements

• MA alerts

Hypertension

© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Do Research

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© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Create a Team Senior leadership sponsor Clinical leadership sponsor Project Manager Clinical experts Writers & editors Analytic support

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© 2014 The Permanente Medical Group, Inc. All Rights Reserved.

Good Luck!Questions?

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Thank You!