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© 2014 Consystent Infotech All Rights Reserved
About Consystent Infotech
Consystent Infotech is a leading Business Process Management
company based in Bangalore, INDIA serving clients across America,
Europe and Asia Pacific.
Consystent was founded in 2004 by three young professionals.
Consystent Infotech has been assisting clients across America, Europe
& Asia Pacific for more than 10 years now.
Consystent has rapidly expanded to accommodate more than 150 full-
time employees and more than 50 consultants – all working towards
the single goal of achieving Business Success for our valued clients
across the world.
Vision: To lead the global BPO, KPO & IT markets with the focus on
successful business process re-engineering and management.
© 2014 Consystent Infotech
All Rights Reserved
Management Information Adarsh Prasad J V – President & CEO As the President and CEO of Consystent Infotech, Mr.Prasad has headed the company
since its inception and taken it to appreciable heights within a short span. He is responsible for overall corporate management and strategic direction, and also takes an active interest in implementing Total Quality Management across the organization. Adarsh holds a BE degree in Computer Science and brings more than a decade’s specialization in the fields of IT and management. A visionary from the beginning, he joined hands with Mr. Srinand Kaushik and Mr. Sunil Kumar in 2004 to form a new venture and provide Next-Generation Outsourced Services for a wide array of industry verticals. Based on his market insights and consulting expertise, Adarsh mastermind the success roadmap – so that global corporations may leverage the competitive advantage of offshore business process outsourcing (BPO), enjoy more collaborative relationships, and retain better control over operating models tailor-made for each project.
Srinand Kaushik – Founder & Vice-President Srinand Kaushik, Founder and Vice-President of Consystent Infotech, leads the team
from the front, while his high-spirited enthusiasm, power of innovation, and sound technical background remain the key drivers behind the company’s success. Srinand has specialized in Computer Science and worked as a technology and management leader with prominent software giants. More than a decade of experience has helped hone his skills in corporate planning and business strategy formulation – ensuring that the company and its valued clientele may benefit from the enormous potentials of offshore-based BPO. With his expertise in software/application development and business analytics, Srinand has made significant contributions in providing low-cost, high-value service delivery models and taking the company to great heights.
© 2014 Consystent Infotech All Rights Reserved
Management Information
Sunil Kumar – Chief Technology Officer As the Chief Technology Officer, Mr. Sunil Kumar is responsible for the entire range of
IT activities across the organization and remains actively involved in all strategic decisions of the company. His specialization in Computer Science and more-than-a-decade-long acquaintance with the IT industry provide an edge for efficiently catering to different industry verticals. In his present role, Sunil streamlines the IT functioning of the company, integrates new technology platforms, and incorporates latest tools & equipment to facilitate smooth and steady workflow on par with international standards.
David Paul – Vice-President, Business Development As Vice-President, Business Development, Mr. David Paul defines the company’s
strategic vision and plans effective, goal-oriented measures. David holds a post-graduate degree in Economics and Business Administration with specialization in Sales and Marketing. He had aptly started his career with a software major in the IT city of Bangalore and then held a key position in the management team to rise further in the BPO industry. With Ten years of rich work experience in the BPO sector, David has led all crucial offshore operations and made Consystent Infotech a resounding success.
© 2014 Consystent Infotech
All Rights Reserved
© 2014 Consystent Infotech All Rights Reserved
Service Delivery Model
Core Process
Support Process
Measurement &
Data Collection
Technology
BPMS: The process
Management
Methodology
DFSS
Designing for Customer Impact
DMAIC
Continuous Improvement
© 2008 Consystent Infotech All Rights Reserved
Document
CTQ’s Develop
Dashboards
1 2 3 4 5 6 7 8 9
Create
Process
Mission
Document
Process
ID Process
Measures
Create
PM System
Data
Collection
Plan
Performance
Monitoring
Improve
Process
Infrastructure Implementation Execution
Laying The Foundation Outside In….COPIS Designed for Six
Sigma(DFSS) VOC Process drives
continuous Updation of CTQ’s and the process
Is the Operating System
Ensure we can collect Data around all our measures
Accurate and Reliable data
collection
Performance made visible around measures
Operating review processes for understanding cause and effects
CI to fix gaps Resourced action plans Roles, Responsibilities and
accountability
VOC Validation Loop
Aligning Process Goals with Key Customer Requirements
BPMS Deployment
Consystent Service Offerings
© 2014 Consystent Infotech All Rights Reserved
E-Commerce Services
Customer Support Services
Back-Office Services
Back-Office Services
We offer a full suite of Back-Office Services to help you carve a niche in the highly competitive marketplace.
© 2014 Consystent Infotech All Rights Reserved
Data Entry Services
Data Entry & Conversion :
Online & Offline Data Entry
Data Mining & Research
Lead Generation & Management
CRM Data Entry & Management Services
Image Processing
Data Conversion
Catalog Data Entry Services
Directory Services
Data Enrichment Services
Form Processing
Document management
Data Cleansing
MSDS Data Entry Services
XML Data Entry Services
MS Access Data Entry Services
Tools & Technologies
Maximizer CRM
VTiger
Free CRM
Sales Force
Abby OCR
MS Office Tools
MS Access
Photoshop
Custom Softwares / Applications
© 2014 Consystent Infotech All Rights Reserved
Wine Data Processing & Management:
Wine Database creation & Maintenance
Wine Research, Entry, Review, Validation & Cleanup
Research Important Attributes for every wine and enter them into a database ( e.g. Accolades ,Tasting Notes, Vintage, Varietal , Wine Type , Country, Region Appellation, Food pairing, Label Image etc..)
We have worked on Cabernet Sauvignon to Sparkling, from Napa Valley to Alexander valley and from countries like New Zealand, Australia, USA and many European countries.
Inventory Management Services :
Sales Order Processing & Tracking to fulfillment
Raising Purchase Orders to Suppliers, Manufacturers & Tracking them
Inventory Tracking & Placing Orders once items reach Re-Order Levels
Coordination with Pick-up & Delivery services for Items movement & delivery
Charting out dependencies & ensuring timely Order Fulfillment
© 2014 Consystent Infotech All Rights Reserved
Wine Data Processing & Inventory Management
Social Media & Document Management Services
Social Media Management :
Create Accounts in different Social Networking websites ( Facebook, Twitter, Google+, Linked In) & Maintain them
Submitting posts on a regular basis on the topics suitable to the client to attract visitors to the social media accounts
Keeping Track of accounts who have liked or commented/followed the topics on the social media pages and also send out a report to the client on a weekly basis. The report will provide details of the accounts & their associated comments
Monitoring competition on a regular basis & keeping the account up to date based on the latest trends
Document Management Services :
Electronic Document Management Systems (EDMS) speeds up communication processes and enhances business productivity through effective information sharing among stake holders.
From data processing and digitization through to formatting, indexing, database creation, storage, and retrieval – we offer a full range of cost-competitive, high-quality document management services to put you in total control of the information flow/process of your organization.
Consystent Infotech specializes in document lifecycle management and creates effective document directories/databases – thoroughly quality-checked, completely secure, and instantly accessible from multiple locations.
© 2014 Consystent Infotech
All Rights Reserved
Gaming Services
Operations Support Game Administration & Moderation
Player Registration / Activation
Deposit Approvals Increase
Live Chat
Virtual Gamers – User Engagement Deploy Gamers to play Multi-player games
Gaming Team round the clock to ensure users are kept engaged on the platform
Review logs and provide feedback to the Operations & Design team
Ensure that User Gaming Quality and Experience is Improved
Game Analysis & Testing Services Focus Group
Analysis
Functionality Testing
Usability Testing
Multiplayer Testing
Device-based Testing
Ad Hoc Testing
Version Verification, Alpha & Beta Testing
Compatibility Check
Platforms
iOS
iMAC
Android
Symbian
Windows
Linux
© 2014 Consystent Infotech All Rights Reserved
Financial Services
General Accounting & Bookkeeping
Accounts Payable / Receivable
Reconciliation – Banks, Credit Card statements, Supplier Ledgers, Customer Ledgers, Inventory Ledgers, Inter company accounts, etc.
Financial Statements
Payroll Processing
Processing of VAT returns
Monthly Management Accounts
Yearly Accounts Production
Secretarial work (wherein the recorded data is sent to us and the typing of the same in a word document done by us and sent back)
Federal & State Tax Preparation ( 1040, 1041, 1065, 1120, 1120S)
© 2014 Consystent Infotech All Rights Reserved
$ $
$
Bookkeeping Process
Remote Updation
Books are updated at our office and the updated files are sent back to you every morning
Local Updation
Books Updated by logging in to your system from our office
© 2014 Consystent Infotech All Rights Reserved
STEP 1
Send Source Data / Information
STEP 2
STEP 3
Updation of the Books overnight
in our office
Updation of the Books overnight
in our office
Send Source Data / Information
STEP 2
We login to Client’s Computer
and update the books locally on
his computer at a time
convenient to him
STEP 1
E-Commerce Services
© 2014 Consystent Infotech All Rights Reserved
E-Commerce Services
© 2014 Consystent Infotech All Rights Reserved
E-Commerce Services
Products Upload & Catalog Management :
Online Store Management & Promotion
Catalogs Processing
Products Listing/Upload
Competitor Price Monitoring
Product Description Writing
Products Image Editing
SEO & Shopping cart Optimization
Market & Competition Analysis
Products Page Optimization
Social Media
Online Store Maintenance :
Products Review & Updates
Order Processing & Tracking
Inventory Management
Customer Support ( Chat & Email)
eCommerce Tools & Platforms
eBay
Amazon
Big Commerce
Magento
Yahoo Small Business
Volusion Data Entry
OS Commerce
NetSuite
© 2014 Consystent Infotech All Rights Reserved
Customer Support Services 24/7 Chat Services
Order Completion Assistance
E-Commerce Sales Assistance
Guiding Website Visitors on Navigation
Real-time answers to Customer’s queries will improve Customer Experience & Loyalty
24/7 Email Support
Technical Support, Customer Care, Order Fulfilment and Verification Services
Resolving Escalated cases
Real-time Email response services
Personalized Email Responses to every Customer round the clock
Call Center services:
Telemarketing Services
Appointment Setting
Marketing Research & Survey
Lead Generation
© 2014 Consystent Infotech All Rights Reserved
Client Geographies
© 2014 Consystent Infotech All Rights Reserved
Consystent serves clients spread across different parts of the world highlighted below:
www.consystentinfo.com
www.globaloutsource2india.com
© 2014 Consystent Infotech All Rights Reserved
Corporate office
Consystent Infotech (P) Ltd #1469, 5th cross, Chandra layout 1st stage
Bangalore, INDIA
: +1-347-580-1013
:+91-776-031-9999
:+91-988-051-2278
: +91 80 2661 0118