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2 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Support Communities
• Increase user satisfaction– Provide an easy way to find knowledge– Give everyone instant access to solutions to issues
• Product Information and Announcements
• Interact with Peers, Experts, and Bentley Colleagues
• Join an Industry Community
• Share Best Practices and Solutions
• Become a Bentley-empowered Most Valuable Professional (BeMVP)
3 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
• Provide proactive support– Known issue alerts and self-healing – Promote adoption of new features
• Not just English– Taking localization into account
• Gain support efficiencies– Minimize ”easy”/repeat questions (answers are online)– Allow for more focus on complex issues– Extend insights, support reach, market influence– Facilitate business scalability
Support Communities
5 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Getting There
Direct to Be Communities– http://communities.bentley.com/
Via Bentley CONNECT– http://apps.bentley.com/bentleyconnect/
Via RSS feeds Via www.Bentley.com
16 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Useful Places
• The Bentley Institute Blog– Posts about current training availability:
• Free training includes:– Online QuickStart courses– 2013 LEARNing Conference Materials, e.g. The Building Track
Learning Path:http://learn.bentley.com/app/Public/ViewLearningPathDetails?lpId=104237
17 | WWW.BENTLEY.COM | © 2014 Bentley Systems, Incorporated
Coming Soon!
• Project-related communities– Including things like IM abilities for project constituents
• Ideation
• Calendars
• Product documentation and ReadMes
• Reuse of information across other Web properties
• Closer connection with webinars