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© 2013 IBM Corporation
Out of the Office - Teleworking and Working Flexibly
Joanne DooleyDirector, Global Technology Services & Executive Sponsor Work Life Integration
5 February 2013
© 2013 IBM Corporation2
Outline
IBM at a glance
Our Diversity & Inclusion focus areas
Our flexible workplace practices
The business drivers
What flexibility looks like
Making it happen
The key elements
Teleworking and Working Flexibly
© 2013 IBM Corporation3
IBM at a glance
Global technology & innovation company, with solutions & services spanning all industries
Over 400,000 independent, smart, mobile, and diverse knowledge workers in 170 countries
Has invested more than $150 billion in R&D and has received more than 75,000 U.S. patents
10 global research labs pioneering breakthroughs, advancing technologies and helping define open standards
IBM Australia
Annual revenue of over $4 billion
Generated almost A$539m in exports
Putting $2 million every year into the community
Key business segments:
– Global Technology Services
– Global Business Services
– Systems and Technology Group
– Software Group
3 © 2011 IBM Corporation
Teleworking and Working Flexibly
© 2013 IBM Corporation44
Our Diversity & Inclusion Focus Areas
Advancement of Women
Generational Diversity
People with Disability
Lesbian Gay Bisexual Transgender
Cultural Diversity
Work Life Integration & Flexibility
Teleworking and Working Flexibly
© 2013 IBM Corporation5
Our flexible workplace practices
How I work
When I work
Where I work
Working from IBM office Work from home / telecommuting
– Flexible: work away from the office occasionally– Regular: work at home on regular basis– Full-time: work from home on full time basis
Mobile
Individualised work schedules Flexible or compressed working week
Part-time work Job share Self-funded leave Floating Cultural Holiday Paid primary care-giver leave Personal Leave Leave of absence
Teleworking and Working Flexibly
© 2013 IBM Corporation6
The business drivers for telecommuting
Our Customers– Located everywhere– Need appropriate level of service in each customer interaction– Employees must be flexible in order to address customer needs
The Environment– Load on urban environment (traffic/real estate)– Need to take work to the people– Decrease commuting/unproductive time
Economics – Increasing real estate costs– Travel and relocation expense– Access to skills, labour challenge, talent sourcing
Employees– Helps attract and retain talent– Changing workforce demographics– Changing expectations of the workforce– Flexibility in scheduling and location
Information Age– Nature of work has changed - more focussed on service, knowledge, information– Today’s work does not always require co-location
Technology– Technology advances enable telecommuting – laptops, social networking tools
Teleworking and Working Flexibly
© 2013 IBM Corporation7
What does flexibility look like in IBM Australia & NZ
30% of our workforce is women
57% of employees have dependent children
14% of employees plan to have or adopt a child in the next five years
28% of employees have some level of responsibility for the care of an elderly relative or adult dependent
47% work at an IBM site
17% work from home
15% from a client site
21% are mobile
15% of female workforce work part time
Family Demographics
Teleworking and Working Flexibly
Flexibility
Mike WardIBM Software Specialist
“I work 3 full days each week, working 100% from home. This work arrangement has meant that I have been able to continue to add value to the business for a much longer period of time, while living and working in balance. My official service with IBM is 50 years this year! IBM really does practice what it preaches when it comes to flexible work.”
Real Life
© 2013 IBM Corporation8
EnvironmentInfrastructure - supports mobility
Instant messaging
Collaboration tools
OHS guidelines
Real estate design - hot desks
ProgramsGet balanced
Work Life Employee Group
Shades of Blue
Work Life Month in Oct
Making it happen
Policy FrameworkWorking from home / Telecommuting,
Part-time work, Job Share
Individualised work schedules, flexible or compressed working week
Self-funded leave, Paid primary care-giver leave, Carer/personal leave
Floating Cultural Holiday, Leave of absence
CommunicationsArticles and profiles
Podcasts
Mail Buzz
Connections page
Management PracticeChange of mindset
Business basis not entitlement
Managers manage
Lead from the top
Manager quickview scenarios
Education – “New world of work”
Teleworking and Working Flexibly
© 2013 IBM Corporation9
Key elements
• Change of mindset is essential
• Focus on outputs, not face time in the office
• Leadership from the top - Executive and Manager buy-in • Understand the business case
• Promote success stories
Teleworking and Working Flexibly