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Avaya IP Office 9.0 What’s New

Scott AlvarezSystem Engineersja1@avaya.com

720-977-2390

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Avaya Unified Communications and Collaboration A Complete Solution for Mid-Size Companies

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The Evolution of Avaya IP OfficeTrack Record of Continuous Improvement

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Scales to 2,000 UsersFrom 1,000 in Release 8.1

Supports larger, growing businesses, simply and cost-effectively

New Deployment Models Virtualization – VM, server, appliance, or mix

Enables customers to match deployment with infrastructure plans and objectives

Simplified Management – IP Office Web Manager

Consolidated view of multi-site solutions through a single URL

Support for Enterprise BranchCentralized, Distributed, Hybrid

Flexible, cost-effective options including standalone or connected to Avaya Aura®

Capability Benefit

Avaya IP Office 9.0 SoftwareA Simple, Powerful Collaboration Solution

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IP Office Release 9.0 Key Features

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IPO R9.0 Content

Plus over 100 GRIP requests addressed in R9.0

Server Edition Core Features VM ProScalability Increases Park and Page Revamp US English prompts. Virtualization Park across SCN Backup/Restore Enhancements Management Park to other Extension across SCN Call Recording EnhancementsSimplified Linux Distribution Follow Me feature in SCN Contact Store on LinuxResilience Remotely Dialled Short Codes Park and PageMusic on Hold Locations Syslog SupportSoft Console Emergency Services Access (ESA) Server Edition EnhancementsAvaya Contact Recorder Call Admission Control (CAC) SSL Support – IMAP and SMTP

SIP-TLS Media Connection Preservation Desktop IntegrationLicensing 96x1 Release 6.3 (H323) Enhancements Outlook Plugin EnhancementsVoice Mail Pro Differentiated Ringtones Linkage with Groups

Virtualization User Password Restrictions Mid-Call Control

New Deployment Model RTP Filter One-X User Profile Support

Leverage Clients Existing vSphere CCR Dialling Rules

OVA vs. IPOL Differences Historical Reporting Enhancements Virtualization Support (Citrix)Deployment Methodology Custom Report Wizard Call Assistant 508 Compliance Support

Wallboard Enhancements MobilityManagement New Custom Report Sample - DDI Response VoIP Client

SSO for Server Edition Management and Apps One-X Portal Mid-Call Control

New Ignition Process User Password Changes Enhanced Conference ControlNew Screen Layouts Desktop Notifications Events LogBackup and Restore Options IM Archive Twinning Control from Mobile DeviceUser Management Enhancements Directory Groupings Conspicuous Dial Pad

Flare Remote WorkerMeet-me Conference Controls Always-on SupportAd hoc Conference Controls Roaming in and out of the EnterpriseHold Timeout Reminder Integration with SBCE

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Increase in total users: 2000 up from 1000 in R8.1

Single server capacity: 1500 up from 500 in R8.1

Many other capacities increased significantly. For example:

– 150 Voicemail channels (was 100)

– 2000 Mailboxes, including IMAP/MAPI integrations

– 750 One-X Portal users (was 500)

– 18,000 BHCC no one-X users (was 14,400)

– 7,200 BHCC with one-X users

– 256 Conference channels per server (was 128)

– 85 Recording channels (was 43)

– 128 Paging group size (was 64)

Same capacities also supported on Virtualized Server Edition

Avaya IP Office Release 9.0 Server EditionScalability Increases – Capacity and Performance

NEW System capacity increased to

2000 users

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Avaya IPO 9.0 – Virtualization

Flexible ‘ignition’– Standard servers with Vmware vSphere 4 or 5

– IP Office Server Edition (SE) software or applications software

– Flexible configuration of: call management, VMPro and one-X Portal

Flexible customer on-premise deployments– Single and multi-site (same as Server Edition)

– IP and hybrid IP/TDM* deployments (*via 500 V2 hardware)

Common IP Office License model – re-use of SE and application licenses

IP Office Support Service subscription and remote management

Lower TCO– Efficient use of customer hardware resources

– Smaller footprint; less cooling; less energy; Green

IP O

ffice

App

“A”

App

“B”

On premise virtualized IP Office

App

“n”

…

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Avaya IP Office 9.0 Web Management

Web Manager for Server Edition:

– Consolidated management for Mid Market multi-site solution (primary, secondary, expansion)

– Single, one-time log-in for IP Office, VM Pro, One-X Portal, WCP

– Simplified flow, intuitive menu and enhanced design

– Solution wide back-up, restore, upgrades and user management

Role Based Access

– Staging and installation

– Fine tuning

– The “End User Office Manager”

– Simple move, add, changes

Accessibility (508 compliance) enabled

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Avaya IP Office 9.0 Remote Call Admission Control

Call Admission Control (CAC) contributes to quality assurance over an IP network and is supported today between two locations with IP Office at each location and over SIP trunks to PSTN

Remote CAC support for remote sites that do not have an IP Office

WAN

Remote Location A

Headquarters

IP Office

PSTN

Remote Location B

IP Phones registered to Headquarters IP Office

IP Office

PSTNSIP ITSP

IP Phones registered to local IP Office

CAC Remote CAC

Ensure a Quality SIP phone call – equivalent ensuring

there is a end to end voice channel to support your call

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Extend Further into Mid-MarketActive Call Preservation

Active Call Preservation• Active calls do not drop • Active endpoints on affected server will re-register when the call

disconnects• Requires 96x1 H.323 Phones and SIP/H.323 Trunks

SIPAvaya IP Office Server Edition Primary Server

Avaya 96x1

Avaya IP Office Server Edition Secondary Server

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All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node

SCN-wide Park slot conflict avoidance – Cannot Park a call in Park slot 101 on Node B if that slot was already in

use

No admin required. Optionally combine with Central Park Range on 1 or more/all nodes

Perform direct dial of UnPark across SCN

Park across SCN

User Parks call in slot 101

Node B

Node A

Node A distributes Park info to SCN

SCNTrunk

Avaya IP Office Release 9.0 Core Features

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Branch Options

• WAN is VOIP ready • Often have call center

agents at the branch• Want to leverage a

core solution for consistent user experience with branches

• Example company: Branch Bank

• Need local apps and local presence

• Few changes once installed, so central management is not that important

• Survivability important as standalone system

• Example customer: Retail stores

Standalone

• WAN / Core is not ready so can’t rely on centralized architecture

• Want to leverage cost savings with centralized apps and management

• May have legacy endpoints

• Example customer: Rental Car Company

Distributed Centralized withSurvivability