© 2012 IBM Corporation Smarter Computing for Governments Tuesday, October 16th Nikos Maniatis Manager of Systems & Technology Group

© 2012 IBM Corporation

Smarter Computingfor Governments

Tuesday, October 16th

Nikos ManiatisManager of Systems & Technology Group


What if cities were managed like a video game?

© 2012 IBM Corporation3

Governments must lead in the face of global challenges

Expanding technology impact

Increased expectations to deliver on mission and

services

Accelerated globalization

Pressure for transparency and accountability

Rising environmental concerns

Continued economic and budgetary pressures


of Tweets created daily

Volume Velocity Variety

12 terabytes

Big Data presents a huge new opportunity for governments – if they can harness it

Monitor social media to help identify potential terrorist activities and correlate individuals to events

Monitor social media to help identify potential terrorist activities and correlate individuals to events

Monitor traffic in real-time to enable traffic pattern

management and asset optimization

Monitor traffic in real-time to enable traffic pattern

management and asset optimization

Perform real-time multimodal surveillance and situational analysis to help predict and

prevent crime

Perform real-time multimodal surveillance and situational analysis to help predict and

prevent crime

are images, video, documents…80% data

growth networked sensors worldwide30 million


Governments face challenges—and opportunities—in every functional area.

Increase outcome effectiveness

26% to 58%Percent of government spending allocated to social protection

Savings from reduced fraud and error

£ 3.1 billionEstimates of fraud and error across all benefits during 2009/10 in Great Britain

Savings from improved tax compliance

$1.2 billionAmount New York State Department of Taxation and Finance has decreased improper payments since its inception

Conserving energy, increasing productivity

4.8 billion hoursAdditional hours that traffic congestion forced Americans to spend on the roadways, a loss of 3.9 billion gallons of fuel worth $115 billion

Reducing crime’s true cost

$943 per personThe tangible social and economic cost of crime in Canada—$31.4 billion, or $943 for each man, woman and child


To ensure the economic health, welfare and security of their citizens, smart governments are focused on 4 business imperatives

Speed Access Intelligence Efficiency

Speed Access Intelligence Efficiency

Move from silos to collaborationMove from silos to collaboration


To achieve these imperatives governments need to increase the value of the information they generate.

Leveraging information to make better decisions

Anticipating problems to resolve them proactively

Coordinating resources to operate effectively

Optimized Deployment Systems allowing to start small and grow as needed


These three focus areas drive transformative actions within a City to be smarter which in turn drive demand for new capabilities provided by the IT infrastructure.

Primary Focus Areas Transformative Actions IT System Capabilities Required

Better Decision Making • Shift from paper to digital records• Accurate (cleaned up) and single view of citizen• Analytics to ensure proper citizen to service match• Automated process management

• Digital storage of unstructured data• Federation of data sources• Identity and Relationship analytics• Business Process Management

Resolve problems Proactively

• Analytics to detect fraud & waste• Analysis of streaming data • Instrumentation of systems• Use of complex predictive models

• Data Analytics• Executive & Citizen KPI portals• Data Archiving• Technical Computing Resources

Operate Effectively • Citizen Self-Service• Interagency data sharing• Interagency coordination/collaboration• Asset Management• Data Management (Backup, Security)

• Rapid deployment• Robust Security and Audit • Common applications across agencies• Robust systems

Resulting Impacts on IT Service Delivery and Infrastructure:

•Increased Dynamics and spikes based on events - need elasticity of systems to keep critical workloads performing•Increased Rate of Change – need flexibility to move resources to new uses & demands•Increased dependency on IT systems – need better availability & reliability to keep organizations working & recover from outages


The result is IT moves to the strategic center of how governments operateThe model must shift to Smarter Computing

Traditional Computing

Bu

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no

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Technology Innovation

Smarter Computing

Smarter with:

• Built-in expertise

• Ability to sense and anticipate

• Systems of engagement


Smarter ComputingThe IT Infrastructure that Enables a Smarter Planet

Smarter Computing is realized through an IT infrastructure that is designed for data, tuned to the task, and managed with cloud technologies

Managed with Cloud Technologies

Reinvent IT - 60% of CIOs plan to use cloud technologies and 55% of business executives believe cloud

enables business transformation

Designed for dataHarness all available information

- 89% of CEOs want better insight via Business Intelligence

and analytics

Tuned to the taskDrive greater performance and improve IT economics - total

cost per workload can be reduced up to 55% with optimized systems


Smarter Computing supports the 21st Century Government Imperatives and their IT infrastructure workloads


Designed for data

Align your business around information

Align

InfoSphere Streams

DB2 Analytics Accelerator

SAP HANA Appliance

Optimized for IBM Systems

Netezza Smart Analytics System

Custom Warehouse Implementations

IBM Watson

Predict and drive business outcomes

AnticipateTake action with confidence in real-time

Act

Manage and store large, complex data sets more cost effectively

Integrate and govern data Deliver a single, trusted source of

information

Address scale and complexity Model business trends and

simulate scenarios Predict business outcomes

Embed analytics

Real-time decision making

Systems that reason and learn


Chinese Insurance Company accelerated time-to-market by 75% with IBM analytics on Power

•Automatically recommends insurance products according to customers’ last policy and past claim records

•An automated “black-list” feature enables the company to lower its risk and cost of insuring “problem” customers

Leading insurer uses Cognos-based analytics solution to dynamically recommend insurance products according to customers’ last policy and past claim records


Managed with cloud technologies

Build an efficient IT infrastructure

IntegrateImprove speed and dexterityAutomate

Deliver IT without boundariesOrchestrate

IBM SAN Volume Controller Systems Storage

IBM Systems Director VMControl

IBM BladeCenter Foundation for Cloud

IBM SmartCloud Provisioning

IBM SmartCloud Entry

zEnterprise StarterEdition for Cloud

System z Solution Edition for Cloud

Active Cloud EngineSystems storage

Tivoli Automation & Delivery Manager

Consolidate and virtualize servers, storage and networking

Reduce operating and capital expenses Streamline systems management

Deliver self-service provisioning Automate IT service deployment Simplify administration

Deploy IT services more rapidly Increase agility by managing multi-

tenant environments Speed innovation through seamless

orchestration


TU München reduced VM provisioning by 90% with IBM cloud technologies

Leading technical university created a state-of-the-art research environment with a cloud-enabled infrastructure based on IBM technology.

•Enabled provisioning of a new LPAR in just 30 minutes, 90 percent less time than before.

•Reduced data center footprint by 85%.

•Cut energy usage by approximately 80 %.

•Delivered storage savings of 45 percent.


Tuned to the task

Consolidate workloads to improve economics

Consolidate

System z, Power, System x, Storage, Networking,

Systems Management

IBM WatsonExpert Integrated

Systems &Storage

Netezza

Storwize V7000with EasyTier

zEnterprise with zBX

Deploy new workloads

InnovateOptimize existing workloadsto improve performance

Optimize

Reduce total cost of ownership Manage data center complexity Enable workload growth while

streamlining management

Simplify the delivery of IT Deploy new applications and services

more rapidly Accelerate time to value with

embedded expertise

Improve performance at reduced cost Improve storage efficiency Meet customer service levels as

demand grows


Altus IT – Cloud Service Provider – allows its clients to reduce their product development time for new services by up to 60 percent

Altus IT, one of the key IT service providers in Croatia,

selected PureSystems to help transform it from a data

center services provider to a cloud services provider.

•Better performance

•Easier management of the IT infrastructure

•Ability to consolidate of scattered infrastructure into one chassis

•Fully integrated solution to accommodate future growth



Back up


Governments are turning to analytics to deliver smarter outcomes

What if …

Transportation department

…could improve traffic flows and reduce

emissions?

Programs and services delivery…could predict current and future needs of citizens and design programs accordingly?

Government agencies…could gain critical insights to manage and maximize resources—people, capital and processes?

Mayor, governor or executive branch…could see how every tax dollar is spent?

Budgeting and finance…could have real-time insights into program budgets across jurisdictions to reduce spending responsibly?

Public Safety…could have insights to beat criminals

and terrorists to the scene?

Human resources…could attract and retain top-performing

employees by understanding drivers behind employee satisfaction?

20


The most successful Government CIOs will be those who understand anddeliver on their mandates, aligned with the organization’s strategy

21

Leverage mandateStreamline operations and

increase organizational effectiveness

Expand mandateRefine business processes and

enhance collaboration

Transform mandateChange the industry value chainthrough improved relationships

Pioneer mandateRadically innovate products, markets,

business models Use “Big Data” and real-time info Simplify for clients/partners Enhance and expand the value chain Use risk management frameworks

Outsource to focus on differentiators Communicate & collaborate internally Focus on business process management Review and update legacy environment

Standardize infrastructure & processes Control legacy costs Implement collaboration tools Conservative introduction of technology

Pilot technology for social value Explore new sources of revenue Enhance customer experience Pursue non-stop growth

Source: IBM CIO Study, Global Public Sector 2011


“Gamify” Government

Gartner consultancy predicts that by 2014, more than 70% of Global 2000 organisations will have at least one “gamified” application and by 2015, more than 50% of organisations will gamify their innovation processes.

Documents

© 2012 IBM Corporation Smarter Computing for Governments Tuesday, October 16th Nikos Maniatis Manager of Systems & Technology Group