© 2010 Oracle Corporation – Proprietary and Confidential

© 2010 Oracle Corporation – Proprietary and Confidential

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Oracle Projects SupportJodi Jennings– Principal Support Engineer OAUG Projects SIG - April 18, 2010


The following is intended to outline our general product direction. It is intended for information purposes only,

and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality,

and should not be relied upon in making purchasing decisions.

The development, release, and timing of any features or functionality described for Oracle’s products remains at

the sole discretion of Oracle.


• Configuration Manager• What is My Oracle Support Configuration Manager ?• What Data is collected by configuration manager?• Review the benefits, features and functionality

• Projects Community

• Q&A

Agenda

My Oracle Support: Configuration Manager

My Oracle Support Configuration ManagerWhat is it?

• Automates the information exchange between Oracle and our customers– Faster resolution and proactive detection of issues– Utilizes core configuration management capabilities– Create service requests with improved tracking and

reporting– Proactive problem avoidance

Configuration ManagerWhat Data is Collected?• Captures information about– Host– Oracle Software and Patches• E-Business Suite Patches• Database and iAS Patches

– Third party software inventory

• Access to this data is limited by– Hardware– System Software– Oracle Product Information

• Collected data does not include– Business Transactions– Passwords– Control Sensitive Information

Configuration ManagerThe Four C’s

• Configuration Collector (at Customer)– Collector deployed into each Oracle Home– Allows configuration information to be collected and

uploaded directly from the customer site– Collector can be set to auto-update, minimizing customer

maintenance– Uploads initiated by collector over a secure pipe

• Centralized repository (at Oracle)– Contains the customer configuration information– Can be leveraged to provide:• Health checks• Patch advice• Inventory and usage

Configuration ManagerThe Four C’s

• Content Server (at Oracle)– Acts as publisher of revised configuration collector content

for download by the collector.

• Connection with My Oracle Support (at Oracle)– Allow customers to log SRs referencing the uploads

configurations– Allow customers to view their configuration details

Configurations Date Security and Privacy

• Customers see the same data as Oracle

• Primary access is by Oracle Product Support

• Data is used by Product Support to improve the customer level of service

• Data collected is hardware, system software, and Oracle product information

• Data does not include business transactions, passwords, or control sensitive information

Oracle Communities

Oracle Community

Communities

Customer &Partners

OracleUser Groups

OraclePartner Network

Oracle Mix

Oracle Blogs

Oracle Wiki

Oracle Technology Network (OTN) /

OSpace

My Oracle Support Community

Oracle Community – Expansive MembershipOracle Community – Expansive Membership

More Channels = More Knowledge

More Channels = More Knowledge

Oracle Customers and Partners are

encouraged to be members of multiple Oracle Communities

Oracle Customers and Partners are

encouraged to be members of multiple Oracle Communities

Moderated by Oracle Support

Customer and Partner Driven – Participate in the

Community Evolution

Customer and Partner Driven – Participate in the

Community Evolution

Why Participate?

Consume• Learn from the community -> Increase your expertise

• Personalized access to the collective intelligence of your community members

• Rapid resolution via access to the expansive network of resources

-> More time to focus on your business!

Collaborate

Connect• Connect with the experts – Your peers and Oracle combined

• Expand your network!

Communicate

• Share information with your network • Hear about what is going in the industry - attend events, advisor

web casts, etc. to stay ahead

• Exchange ideas & best practice information• Post questions and obtain answers

• Exchange knowledge

Rewards & Recognition Program

Nomination/ApprovalAce6

Nomination/ApprovalAce Director7

Oracle Newbie

Oracle Journeyman

Oracle Pro

Oracle Expert

Oracle Guru

Tier Names

0-1991

200-4992

500-9993

1,000-2,4994

2,500-100,00005

Point ValueTiers

Points Awarded per Activity

10Correctly answering a discussion thread

3Creating a new document & uploading it to the

Community

5Helpful responses to a discussion

5Submitting positive feedback on a knowledge

document

1Posting a new or replying to a discussion

Points EarnedActivity

• Alignment to OTN’s User Reputation Model with the exception of activities included in points system.

• My Oracle Support Community awards points on activities. • For a complete list of benefits, go to the Rewards & Recognition Program FAQ

Participation Guidelines

Oracle's Support Community is for:• Issue resolution• Sharing your ideas about Oracle and our products.• Interacting with other members of the Oracle Support

community.• Networking with members of the Oracle Support

community. • Asking and answering questions about Oracle.• Learning about Oracle and our products. • Contributing your knowledge and experience to the

Oracle Support Community.

Community Launch Page

Alternate Community Access

In addition to access through the My Oracle Support portal, the My Oracle Support Community can be

accessed directly through the following URL:

http://communities.oracle.com

This entry path requires Oracle Single Sign On (which is already required for portal access).

Getting Started Region

Recent content (discussions, documents, etc.)

Main Community Home Page


Main Community Home Page


Category Page

Category Page

Community Page

Community Page

RSS Feeds

• RSS Feeds are now available

• Community Subscriptions must be turned on

RSS Feeds

URLto

Include in Feed Reader

RSS Feed Example

Classic Forums• My Oracle Support Community has replaced the existing

OracleMetaLink Classic Forums.• My Oracle Support Community provides a wider range of

communities and channels within which to collaborate and exchange information with Oracle experts industry peers, and Partners than was available through the forums.

• Classic Forums tab has been retired.• Each Classic Forum has been migrated to a new My

Oracle Support Community.• To find the My Oracle Support Community that maps to

the forum you are interested in, please see document 866192.1.

Page 29

Feedback

For suggestions, enhancements, new communities and How To's, use the “Community Suggestions” community and create a new discussion.

Webcasts

• May 18th - Contingent worker functionality as it is in 12.1.2 • June 15th - Project API's • July 13th - Project Performance Reporting • August 17th- Grants overview • September 14th- Overview and Flow of Oracle Project

Resource Management • Webcasts archived in Note 740964.1• Future webcasts for any community you can search for

Note 740966.1

Thank You !

Questions

Documents

© 2010 Oracle Corporation – Proprietary and Confidential