© 2010 Lenovo LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon

© 2010 Lenovo

LENOVO SERVICESOrdering & registering services warranty

May 2011

ChoonHa Phoon

Page 2 of 29Lenovo Services: Order Load & Registration © 2010 Lenovo

• Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory).

• Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory).

• Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines.

• Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer).

• Physical Pack

Order Processing & Warranty Registration


Step 1: Always enter the machine’s order details first, followed by the intended warranty upgrade.Step 2: When the service PN is entered on the next line after the machine info, under service tie code column, make sure the corresponding line number of the machine is entered (e.g. if the machine order is in line 10, enter “10” on the service tie code column)Step 3: Ensure the quantity of machine matches the quantity of the warranty upgrade. Step 4: Ensure that you key in the warranty email address under the services line item to receive the warranty registration confirmation email.

Scenario 1 Order : Tying Warranty together with HW purchase



The HW quantity must always match the services quantityExample: 40 units of MTM 7493A42

30 units to be tied to 41E998410 units to be tied to 41E9903

X The HW quantity does not match services quantity



The HW quantity must always match the services quantityExample: 40 units of MTM 7493A42

30 units to be tied to 41E998410 units to be tied to 41E9984

√ Split the MT order into 2 lines – 30 units and 10 units






• Physical Pack



Step 1: Identify the machine & the correct PN for the upgradeStep 2: In LPOS, enter the service PN, and click on arrow to expand the line. Key in the machine’s info that you wish to tie the upgrade to. Once order is submitted, registration will be done at back end, and customer will receive confirmation email that machine has been upgraded.

Scenario 2 Order : For single machine & warranty






• Physical Pack



Scenario 2 processing is used for pre-validation and authorization of bulk aftermarket orders, i.e. tying a warranty upgrade PN to multiple machines.

Step1: Access the link below for Pre-sales validation.

Lenovo network: http://services.lenovo.com/registration Outside Lenovo network: https://services.lenovo.com/registration

Scenario 2 Bulk: Post-sales Services Order


Services Registration Processing: Scenario 2 Bulk Orders

– Step 2: Download the service registration template by clicking on the link.– Step 3: Follow the step-by-step guide stated on the page.– Upon successful submission of the registration template, customer will receive an email with

an Authorization number & PIN number.


Step 4: Once Authorization number is received via email, customer can then place their order through LPOS. Registration will be done at factory’s end.

Step 5: Customer will receive confirmation email that the machines have been successfully upgraded.

Services Registration Processing: Scenario 2 Bulk Orders






• Physical Pack



Step 1. With the help of your local sales lead or the Services Product Manager, identify the correct services PN that you intend to orderStep 2. Place order through LPOS.

Scenario 3: Buy Warranty standalone (order process)


Step 3: Registration Required Email will be sent to the email ID provided in the order.


Step 1. Access the URL provided in the Registration Required email.

Lenovo network: http://services.lenovo.com/irj/portal/anonymous/selfregistrationOutside Lenovo network: https://services.lenovo.com/irj/portal/anonymous/selfregistration

Key in the Authorization Code and PIN Number

Scenario 3: Buy Warranty standalone (registration process)


Select bulk registration if you intend to register multiple machines

Step 2. You may download a copy of the T&C in PDF format to be read.Step 3: Select “Agree” to acknowledge that you have read the T&C.Step 4: Click on either single or bulk registration.



Step 5: Click to download the bulk registration template in .csv format. Save the file for update.Step 6: Complete the .csv file by filling in all the required cells.



Step 7: Return to the page, browse for the completed file location, and click upload.



Step 8: You will be directed to this Service Registration page, should there be any error encountered, you will be prompted with a message. Double check to ensure all data in upload file is correct (i.e. machine type, serial number etc), then upload again.



Step 9: Upon successful submission (no errors encountered), you will need to create contact information as shown in the screenshot below.







• Physical Pack



Registration to be done by end customer after point of sales.Printed inside the physical packs: •terms & conditions, •instructions for registration, •contact emails, •URLs

Physical Pack – Thinkplus & LenovoCare


Registration for Thinkplus & LenovoCare Physical PacksLenovo networkhttp://services.lenovo.com/irj/portal/anonymous

Outside Lenovo networkhttps://services.lenovo.com/irj/portal/anonymous

Step 1: Click on Physical Pack Registration


Registration for Thinkplus & LenovoCare Physical Packs

Service Activation Code: 18 digit alphanumeric codeEg. HUP73Y2872JJ8EYN5J

HUP = 3 digit region code73Y2872 – services part numberJJ8EYN5J - 8 digit random number

Step 2: Key in the SAC, Offering Purchase Date, Serial Number and Email address


Step 3: Download a copy of the T&C• Default language will be displayed • Translated languages will be available for selection (if available)



Step 4: Save a copy of the T&C to be read.Step 5: If you have read & agree to the T&C, click “Agree”, the click “Submit”



Registration for Physical Packs - COMPLETED


Warranty Lookup - Physical Packs

To lookup the warranty for physical pack registration

Lenovo networkhttp://services.lenovo.com/ibapp/il/WarrantyLookup.jsp

Outside Lenovo networkhttps://services.lenovo.com/ibapp/il/WarrantyLookup.jsp


Documents

© 2010 Lenovo LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon