© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID Cisco Mail Overview Click to Edit Master Subtitle Style

© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

Cisco MailOverview

Click to Edit Master Subtitle Style

© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

Agenda

Today’s Email Challenges

Introducing Cisco Mail

Features and Benefits

Packages and Pricing

Wrap Up

Q&A


Today’s Email Challenges

Source: IT Manager Interviews, Email Focus Groups, May 2009

Costs not aligned with company reality (high fixed costs)

Unplanned capital investments

Continuous upgrades needed

Unpredictable Costs

Unpredictable Costs

Costly to implement HA for everyone(e.g., geo redundancy)

Data recovery difficult with Exchange

24 x 7 staff resources needed

HighAvailability

HighAvailability

Large mailboxes costly/impacts performance

Employee time wasted managing mailboxes

Restrictive quota leads to unsafe practices

Mailbox ScalabilityMailbox

Scalability

Mobile traffic adds significant server load

Limited rollout compromises productivity

Users implement risky workaround solutions

Mobile Deployment

Mobile Deployment

© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4

Business-class SaaS email that: Overcomes the limitations of traditional email

Interoperates with existing corporate desktop and mobile clients

Provides the bridge to next generation collaboration

Introducing

Cisco Mail


On Premise Email: $20-$40 User/Month

$20 - $401$20 - $401

On Premise Exchange Fully-Loaded Costs(user/month)

1$20 for basic 200MB mailboxes $40 for 2GB mailboxes and mobile access (amortized costs)

Forrester Research Jan ‘09

Installation Administration Support

StaffingStaffing

Outlook licenses VPN Software RSA Secure Token

Client SWClient SW

Exchange 2007Server Licenses

Windows 2007Server Licenses

AS/VS SW Licenses

Server SWServer SW

SAN Hardware SAN Software

StorageStorage

Client Access Servers Exchange 2007 Server Domain Controller Windows 2008 Server Bridgehead Servers Redundant Servers

(CAS, Bridgehead, etc.)

Server HWServer HW

BlackBerry Enterprise Server (BES)

ActiveSync Server

MobileMobile

Network Firewall Anti-virus/Anti-spam

Appliances Third Party Audits

Filtering/SecurityFiltering/Security

Cost ComponentsCost Components


Cisco Mail: Lower Costs

Lower cost webmail-only package ActiveSync support bundled in BlackBerry (BES) support at $1 user/month

Gain high availability email for everyone without infrastructure investments

Reduce expense run rate: maintenance, support, data center Get off the 3-5 year upgrade treadmill

Immediate and Long-term Savings

Immediate and Long-term Savings

PredictableCosts

PredictableCosts

ImprovedResource Allocation

ImprovedResource Allocation

Eliminates unplanned spending Flexible, user-based subscription model Enables IT to scale and adapt quickly to company’s needs

Removes bulk of email management burden Allows IT to focus on core projects vs. “firefighting” Re-deploy hardware and datacenter more strategically

Cost-Effective Tiered Offering Cost-Effective

Tiered Offering


High Availability Cloud

Data Recovery Data snapshots every 8 hours

3 days of snapshots retained

10 snapshots available

Continuous Availability Geographically remote with

continuous data replication

Local + remote system redundancy

“Pod” architecture with separated network, front and back end components

Active Monitoring 24 x7 monitoring of server

health and performance

Customer specifies/tracks data locations

SLA-backed 99.9% Uptime

30 Minute RTO

WebEx Collaboration Cloud Secure, SAS-70 data centers

Proven, highly reliable global network of data centers


Local and Geo Redundancy

Data Replication

Backup Data Center (single pod)

AA

Firewall

Firewall

AA AA AA AA

AA AA AA

AAAA AA

Mail Servers Shared Folder Servers

Primary Data Center (single pod)

Network

Front End Redundancy by Over Provisioning

Webmail

ActiveActive

Back End

PassivePassive

CiscoACE

N+M Active/Passive Redundancy

Firewall

Firewall

RPC/HTTP

ActiveActive

ActiveSync

ActiveActive

IMAP

ActiveActive

Admin

ActiveActive

ActiveDirectory

ActiveActive

Bridge Head

ActiveActive

ActiveActive ActiveActive

isci storage

isci storage

IronPort Anti-Spam/AV

ActiveActive

Private Network


World-Class Technical Support

24x7 support engineers 1st level support from Cisco WebEx

(designated IT contact) Telephone, online and email support

options Professional services available

TECHNICALSUPPORT


Large Mailboxes

Feature Benefits

5GB mailboxes upgradeable to 35GB(controlled release limited to 5GB)

Better Security: Centralize data control by stopping risky local PST archiving or use of personal accounts; Get control over backups

Improved Productivity: Easy access to data; no time wasted in mailbox cleanup

Cost Savings: Eliminate need for separate storage hardware/software


Solves Limitations of Mobile Email

BlackBerry generates 4-6Xthe load as Outlook

Smartphone usage going up dramatically

IT limits number of mobile users due to performance impact on servers

Worker productivity and data security are compromised

ISSUE

RESULT


Optimized Mobile Access

SOLUTION

Native BlackBerry (BES in the cloud) and ActiveSync support for iPhones and Windows Mobile phones

Unique mobile sync performance optimization eliminates mobile deployment penalty

IT-sanctioned mobile email can be rolled out broadly without performance impact

Administrators retain provisioningand security controls


Native Outlook Support

Only non-Microsoft solution with native Exchange Protocol (MAPI) support

Outlook Capabilities (Calendar free-busy, Tasks, Contacts, etc.)

No client or server plug-in to deploy or support

No barriers to roll out or adoption

Outlook 2003 SP1, 2007 and 2010 supported


Most Trusted

The Most Comprehensive Vulnerability and Sender

Reputation Database

A Global Team of Security Researchers,

Analysts, and Signature Developers

Dynamic Updates and Actionable Intelligence

Threat OperationsCenter

Dynamic Updates

Integrated Anti-Spam, Anti-Virus and

Reputation Filtering

Cisco SensorBase

Mailbox Security Powered by Cisco IronPort

Protecting more than 50% of the Fortune 500

Most AccurateIndustry’s best 99% filtering accuracy with fewer than 1 in 1M false positives


Maximum Data Privacy and Protection

SSL/HTTPS-only connections between clients and the cloud

Active Directory user authentication and access control

Data not human-readable or accessible at datacenters

Company’s data partitioned in defined “containers”

SAS70 Type II compliant

Data in MotionData in Motion Data at RestData at Rest


Data Control

Data 100% customer-owned

Customer data stored in defined “containers”

Data privacy

Fast data recovery

Guaranteed data deletion if required

Enables easy reverse migration

Readable message and index content not accessible at data center

16© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID


Extensible AJAX client

Browser-independent

Familiar look and feel

Full Email, Calendaring and Collaboration for Cisco Mail UsersFree/busy

Resource availability/booking

Shared folders

Web 2.0 capabilities Drag & drop

Context sensitive hovers

Advanced Web 2.0 Client


Built for Next Generation Collaboration Unique combination of open platform/client and scalable cloud infrastructure enables next generation collaboration approaches

AJAX Web 2.0 ClientAJAX Web 2.0 Client WebEx Collab CloudWebEx Collab Cloud

Immensely scalable

Accommodatesrange of datasources

Secure, searchable

Full-functionality Outlook alternative

Web 2.0 usability

Open source extensibility

Microsoft Compatible,Linux-based PlatformMicrosoft Compatible,Linux-based Platform

Plug-in free, native Outlook and BES support – fits today’s corporate environments


Powerful Admin Control

Intuitive web-based console

Provision, configure and secure accounts

Add & delete users/DLs/PFs

Deliver tiered services

Perform mobile wipes

Monitor storage capacity, usage, billing, etc.


Packaging and Pricing

FeaturesWebmail Client

$3.50 per mailbox/month*

Standard Package$5 per

mailbox/month*

AJAX webmail client

5GB mailbox (up to 35GB in GA)

Geo Redundancy and High Availability

IronPort anti-spam and anti-virus

Full Outlook support

ActiveSync (Windows Mobile devices, iPhone)

BlackBerry support +$1 user/month

*Min. 3-month contract, no setup costs, no re-training


Conclusion

Saves Money and Resources Lower and more predictable email costs Enables better allocation of IT resources

Improved User Experience and IT Control Larger mailboxes and optimized mobile access HA for everyone and better data security

No Disruptions Supports Outlook and ActiveDirectory topologies Frictionless migration

Better Collaboration Today and Tomorrow Universal access – Outlook, mobile, browser Integrates email with other forms of collaboration


How to Get Started

Purchase a minimum of 100 seats

Schedule call with your PSS to document staging/migration process

Receive free migration/technical support on initial 100 seats (Exchange migration only)



Cloud Efficiency Cut cost + better allocate resources Scalability on demand High availability for all

Introducing Cisco Mail

Collaboration Available today:

Full -featured Web 2.0 client A bridge to tomorrow: Extensible and scalable framework

Enterprise-ready Native Microsoft Outlook support

No plug-in / desktop disruptions Outlook, web, mobile access 5GB up to 35GB mailboxes (in GA) IronPort security Admin control Migration and co-existence


On-Premise/Cloud Co-ExistenceMigration and Co-existence Without Disruption

Directory sync

Calendar free/busy sync

On-prem archiving interoperability

Split SMTP domains that routeemail to both cloud and premise

No disruptions to MX setup

Bulk user migration and configuration

Retain email addresses

Native Outlook: no plug-ins,

Migration and Co-existence Without Disruption

Current Features Upcoming Features


Archiving

Cisco Mail storage scalability eliminates need for archive-as-overflow

Stops risky local PST archiving

Improves data accessibility, convenience, and manageability

Archiving for compliance and eDiscovery:

Referral partnership with LiveOffice

Archiving available for Outlook, Webmail and smart phones during controlled release

Additional archiving partnerships TBA

Roadmap:

Direct interconnect with premise-based archives

Archiving for search, compliance and eDiscovery integrated with Cisco Mail in the cloud


High Availability Architecture

Features Benefits

Separated front end and back endLoad balancing in each layer, firewalling of critical servers and client request routing improve performance, reliability and security

Continuous data replication Enables fast disaster recovery

Local and geographically remote redundancy Seamless failover in the event of broad scale disaster

Complete data snapshotsSnapshots taken every 8 hours at both primary and backup locations

Prevents data loss in the very rare case of system failures at primary and backup data centers

Linux file system storage architecture Allows granular, block-level restores

24 x 7 systems monitoring Proactive and reactive issue resolution

Cisco WebEx Collaboration Cloud Proven, highly-reliable global network of data centers

“Pod” design Encloses network, front end and back end components

Contains problems from spreading and impacting a large number of users


Features & Benefits Summary Features Benefits

Native Outlook SupportNo need for client plug-in Full Outlook functionality

No plug-in to deploy or maintain No disruptions to IT or organization workflow Backward and forward Outlook compatibility

Native BlackBerry and ActiveSyncHosted BES and ActiveSync

Allows broad mobile email roll-out by eliminating mobile sync overhead Admin retains security controls such as remote wipes

High Availability/Disaster Recovery Full geo redundancy Automatic failover Block level backups

No need to invest in additional hardware, software, datacenter footprint, etc. No to need to spend IT time on configuration, maintenance, etc. Obviates risky tape backups

5GB – 35GB Mailboxes5GB expandable to 35GB (5GB in controlled release)

Better user experience, easier access to data Better control of data by IT No need to invest in additional storage infrastructure

IronPort AS and AV Inbound and outbound protection

Gain best-of-breed email and reputation filtering No need to purchase or manage separate anti-spam or anti-virus solutions

AJAX Webmail Client Full-featured Webmail client with Web 2.0 capabilities (context-sensitive, drag & drop)

Familiar UI means no training required Users get same functionality and view as Outlook counterparts

Multi-Layer Security Data-in-motion and data-at-rest protection Regular 3rd party security audits

Data remains private and secure during transport and storage Helps companies meet compliance requirements

Admin Console Intuitive, Web-based administration

Power to add mailboxes, mobile users, public folders and DLs on demand Monitor usage, billing, storage consumption for better planning

Documents

© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID Cisco Mail Overview Click to Edit Master Subtitle Style