© 2009 Wipro Ltd - Confidential ICT in School Administration Conference on ICT Support for Universalisation of Secondary Education Wipro Consulting Services

© 2009 Wipro Ltd - Confidential

ICT in School Administration

Conference on ICT Support for Universalisation of Secondary Education

Wipro Consulting Services27th May, 2009

© 2009 Wipro Ltd - Confidential2 © 2009 Wipro Ltd - Confidential2

Agenda

Secondary Education and School Administration

Proposed Scenario

Key Imperatives for Implementation

Expectations from ICT in School Administration

© 2009 Wipro Ltd - Confidential3

Secondary Education and School Administration


Secondary Education in India

• Universalization of primary education would entail a surge in demand for Secondary

Education

• Need for increasing access (coverage) for universal enrolment

• Focus on universal retention, high quality learning ensuring optimum utilization of school

administration / resources

Total Number of Secondary Schools 1,01,777

Total Number of Students at Secondary Level 2.43 crore

Population 14-16 yrs age group (as on 30.9.2004) 4.71 crore

Dropout Rate (Class I-X) 60.41*Source: Selected Educational Statistics (2004-05)- Outcome Budget 2007-08, Dept of School Education and Literacy

Secondary Education Largely Responsibility of State Governments


Secondary Education: Ecosystem

STATE DEPARTMENT OF SCHOOL EDUCATION

Directorate 1 Directorate nDirectorate 2..

DISTRICT EDUCATION OFFICE

SECONDARY SCHOOLS

Student / Parent

Teacher / Staff

School Administration

DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI

Apex Level Bodies – NCERT, CBSE, etc..

Centrally Sponsored Schemes

• Policy Directives• Educational Statistics

• Evaluations • Support - Schemes

Central Government

• School Supervision• Examinations• Supplies and Equip.• Syllabus

State Government• Execute Policy• Resource Management• Teacher Recruitment• Training

DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI

Apex Level Bodies – NCERT, CBSE, etc..

Centrally Sponsored Schemes

• Learning - Teaching• Supplies and Equip.

• School Management• School Finances

Secondary School


School Administration: Key Challenges (1/2)

Efficient Resource Tracking and Utilization

Teacher / student movement

Asset tracking

Impact on financial planning and budgeting

Informed Decision Making

Fragmented and fuzzy data

Non-standard formats and frequency

Manual handling of huge data

Delayed information collection and compilation


School Administration: Key Challenges (2/2)

Coordination between Departments and Directorates

Lack of timely, structured & efficient information sharing

Duplication of data collection and compilation

Impact on implementation and monitoring of schemes

Increased Process Efficiency

Manual working leading to huge workload

De-centralized, non-standardized procurement

Technology enabled planning and school administration


Expectation from ICT in School Administration


Expectations: Student / Parent

Access to Quality Education

Ready access to information w.r.t the

infrastructure, staff strength, teacher

qualifications, schemes, etc.

Access to student data, results, admission

formalities, etc.

Minimum physical interaction with department

Faster turn-around time of services

Efficient mechanism for grievance redressal

and filing appeals


Expectations: Employee / Teacher

Need-based and customized capacity

building / training

Simplified HR and payroll

administration

Faster processing of disciplinary issues

Simplified office procedures and

paper- less office environment

Greater transparency and

accountability

Performance based incentives

Improve student-teacher ratio


Expectations: School Administration Efficient internal office procedures and

functions

Efficient enforcement of Acts, Rules and

Procedures

Efficient scheme planning, monitoring and

beneficiary identification process

Centralized maintenance of records for

administrative convenience

Seamless information sharing and exchange

with other departments

Accurate data and scheme statistics for the

GOI and external agencies


Proposed Scenario


Secondary Education: ICT Enabled Ecosystem (1/2)

National Secondary Education

Portal

Education Administrator

(National)

State Secondary Education

Portal

Directorates

Districts

School


(State)


(District / School)

Student

Teacher

Student – Teacher Learning

School Administration

Decision Support System

Procurement System

Grievance Redressal

Inter-department Integration

System

Student DB

Teacher DB

School DB

Asset DB

Accounts DB

Document DB

Scheme DB

Grievance DB


Students and Academic Management

Staff Management

Infrastructure Management

General Administrations

• Personal record information• Enrolment & attendance/leave information • Examination Performance & Analysis • Fees Management

• Personal record information• Attendance, leave & transfer information • Training• Salary Management • Performance Analysis

• Building details • Facility Indicators • Hardware & Software

• Dak Monitoring • Fund & Grant management• Inventory Management • Procurement Management

Secondary Education: ICT Enabled Ecosystem (2/2)

GEO

INFO

SYS

BUS INESS

INTELL IGENCE


Key Imperatives during Implementation


Potential Issues during Implementation (1/2)

Ownership

Legal & Regulatory

Change Management

• Centralized Vs Decentralized• Overall ownership of the initiative at State Level• Ownership at district / sub-district levels

• Acceptance of suggested changes by employees • Capacity / skill enhancement• Awareness / acceptance among students / teachers

• Government orders for implementation of changes• Service delivery based on electronic submission• Acceptance of database for reference for service delivery


Potential Issues during Implementation (2/2)

Implementation& Sustenance

Technology / Infrastructure

• Product Vs Bespoke • Standard architecture• Integration across Departments• Connectivity (SWAN) / readiness of State

• Continuity of key project champions• Project reviews and escalation procedure• Adherence to SLAs in view of manual workflows• Budgets for sustenance( AMC, Consumables) • Fading away of the initiative in the absence of back-end automation• Coordination between stakeholders

How can we address these issues and define parameters to measure the success


Our Learning – Addressing the Potential Issues (1/2)

Projectized Approach

M1 M2 M3 M4 M5………

Portal Dev.

STQC Audit

Trainings

Infra Deployment

Projects/Timelines

Roll out activities

• Rollout is planned from DAY ONE• Projectized approach• Robust monitoring mechanism

(Central PMU)• Leverage best practices across

States

MeasurementParameters

Success of project to be measured based on

• No. of services being delivered/availed by student / teacher• No. of participating line departments• Student / Teacher / Administration satisfaction index (based on survey)


Our Learning – Addressing the Potential Issues (2/2)

Institutional Framework

• Core team under State Dept. for running the project

• Conduct workshop with all the key stakeholders to arrive at a consensus

• State IT Agency to play a critical role for sustaining the initiative

Technology / Infrastructure

• Initiate rollout of infrastructure based on connectivity, status of CSC deployment and SDC availability

• Close coordination with line departments / State IT Nodal agency for bridging the technology readiness gap


Q & A

© 2009 Wipro Ltd - Confidential

Thank You

Muralidhara HonnurHead, Industry Services – Government

Wipro Consulting [email protected]

Documents

© 2009 Wipro Ltd - Confidential ICT in School Administration Conference on ICT Support for Universalisation of Secondary Education Wipro Consulting Services