© 2009 IBM Corporation

GoPro GoPro Portal

Automating Case Management for Enhanced Operational Efficiency,Increased Customer Service and Improved Compliance

© 2009 IBM Corporation

GoPro Portal Case Management

Public Sector Challenges- Response to long term fiscal constraints

- Aggressively manage down operational budgets - Demand for shorter (< 12 months) ROI on new projects

- Delivery of Efficient Services- Capacity constrained by budgets and shift in demographics- Citizen requests for service increasing

- Consistency of Service Delivery - Need to provide fair and equitable service delivery to all - Process should be transparent, repeatable and subject to audit- Need to ensure compliance with administration regulations

© 2009 IBM Corporation

GoPro Portal Case Management

Solution Description - GoPro Portal is an Enterprise class Case Management application for the

Public Sector. Cases can range from a simple citizen enquiry to a multiphase process touching several agencies and departments ( e.g. propose, consult, approve, build and manage a new interstate highway)- GoPro can reduce time and costs of service provision by reuse and

automation of standard functions to replace manual processes- GoPro can improve the efficiency of service delivery by providing a Portal

User Interface enabling 24 x 7 self service capability- GoPro can deliver compliant and consistent service delivery, by use of pre

approved and automated service provision

- Typical ROI on GoPro projects is <10 months*

* Based on previous GoPro/IBM engagements

© 2009 IBM Corporation

GoPro Portal Case Management

GoPro Portal Case Management - Enhances the IBM P8 FileNet platform with comprehensive out-of-

the-box functionality for public sector case and document management

- Provides highly user friendly and flexible user experience, encapsulating public sector best practices based on 16 years experience and 500+ case management engagements

- Designed to allow rapid deployment, customisation and integration

Built on IBM Technologies, GoPro utilises- Web 2.0 Portal UI ( WebSphere Portal Server)- All processes and content stored in FileNet ( BPM , CE)- Optionally, Tivoli, Lotus , Omnifind, InfoSphere MDM and Entity

Analytics- IBM Government Framework and SOA validated

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© 2009 IBM Corporation

GoPro Portal Case Management

GoPro- Successfully delivering Case and Document

Management Solutions since 1993- IBM ISV Development and Technology Partner- Winner of Multiple Awards and Analyst

recommendations- IBM SOA-F Intelligence and Defense Validated

Application- Indirect Sales Model – no channel conflict

© 2009 IBM Corporation

GoPro Portal Case Management

Over 500 successful clients including- Danish Medicines Agency ( $30m+ IBM contract)- All Icelandic Ministries and Agencies ( client since1993)- London Metropolitan Police ( rapid implementation – 5 weeks)

Contact information- Lesley Franks, VP Sales- +49 152 5457 1937, lesley@gopro.net- www.gopro.net