© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Networking Academy Maintenance for US/Canada Academies 1 Networking Academy Maintenance

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialNetworking Academy Maintenance for US/Canada Academies 1

Networking Academy MaintenanceGlobal Availability

A Webinar version of this presentation is available for viewing at:

https://cisco.webex.com/Need-New-URL-&-New-Recording

Overview & Signup Process

Networking Academy Maintenance for US/Canada Academies 2© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

NetAcad Maintenance – Globally Available


NetAcad Maintenance – A Solution

Academies indicate SMARTnet is too expensive

The price for Advanced Feature set upgrades is not included under SMARTnet

New CCNA courses require Advanced Feature set upgrades (CCNA Discovery, CCNA, Exploration, CCNA Security)

NetAcad Maintenance provides these upgrades at No Cost to your Academy


Value Advantage for Academies

SMARTnet

(Retail)

SMARTnet

(Academy)

NetAcad Maintenance

(Academy)

Cost for CCNA Maintenance

$470 / year

3 router & 3 switch bundle

$188 / year

3 router & 3 switch bundle

$0 / year

IOS Image Upgrade

Free

12.3 to 12.4

Free

12.3 to 12.4

Free

12.3 to 12.4

Feature Set Upgrade for 1841

$1400/image

IP Base to Advanced Svc

$700/image *


Free


* Feature Set upgrades reflect US/Canada’s 50% discount. Your Academies discount may vary.


IOS Image Upgrade ScenarioIP Base to IP Base Upgrade

You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7

Under NetAcad Maint or under SMARTnet, IOS upgrades of the SAME FEATURE SET are FREE

upgrading your IP Base feature set from 12.3 to 12.4


FREE


IOS Feature Set Upgrade Scenario IP Base to Adv Svc Upgrade

You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7

Now a new Advanced Services Feature Set is required for routers

You have decided to upgrade to the Advanced IP Services image

Under Academy SMARTnetIOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services costs $700 per image

Under NetAcad MaintenanceIOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services is FREE


FREE only with NetAcad Maintenance


NetAcad Maintenance – Assistance with Legacy Equipment for Academy Curriculum

This document lists the software covered under NetAcad Maintenance

This document lists the software covered under NetAcad Maintenance



NetAcad Maint – Image & Hardware Support DocumentFor CCNA Exploration Courses 3 & 4


Supported

c1841-ipbasek9-mz.124-23.bin

c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK

c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK

NOT Supported

c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS

c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS

NetAcad Maint – Image & Hardware Support DocumentHow to use the document for supported IOS


Sign-up by following this step-by-step process

Phone Support:US Phone Support: 888-327-1116Global Phone Support: 801-238-0899 (Use appropriate country code, this is not a toll free call)

Portuguese: Phone SupportInternational - +1 919 574 2921 Option 5Brazil - 0800 702 47 26 Option 5

Sign Up for NetAcad Maintenance


NetAcad Maintenance – Sign-up Process

Academy

NetAcadSupport Desk

Instructoropens RightNow

ticket tojoin NetAcad Maint

(email ID requested)

Begin

LMC or CL respond withacceptance

DoesAcademyhave existingTicket?

Support Deskexamines Ticket

Support Deskvalidates info.Then sends legal contractsto LMC &CL

Support Desk entitles accountsvia Service Access Mgmt tool

Send SuccessEmail

Add Instructorunder existing Agreement.Y

End

N

Academy respondsw. Information.1 or more InstrsID, email, CCO ID

Support DeskSends request forID, CCO ID to instructor, LMC & CL.


Log onto ACthen selectHelp


Select AcademySupport


Click on Ask a Question


Fill in the fields

At the bottom click continueand your ticketwill be recorded.

Follow-up toensure yourrequest is completed.

Include your current email in this space. Go to AC later and verify your email is

current


What Happens Next?1. Support Desk will contact the LMC/CL for additional

informationName, AC ID, email address and CCO ID for all active instructors

Note: Each instructor must have as a minimum a guest account on www.cisco.com in order to gain access.

2. Support Desk will validate this information and then forward this document and the Networking Academy Maintenance Terms & Conditions to the LMC/CL for review and approval

3. It is the responsibility of the LMC/CL to acknowledge that each instructor has received, read, and agreed to:Networking Academy Maintenance Acceptable & Expected Use Policy

Networking Academy Maintenance Terms & Conditions


What Happens Next?4. LMC/CL contacts the Support to acknowledge that each

instructor has read and agreed to:

Networking Academy Maintenance Acceptable & Expected Use Policy

Networking Academy Maintenance Terms & Conditions

5. Support Desk will add the Academy and its active instructors to the maintenance contract and send a congratulatory email.

6. Active academies are encouraged to use the maintenance service and its entitlements as described in the Networking Academy Maintenance Acceptable & Expected Use Policy

7. Download IOS listed in… NetAcad Maintenance - Image & Hardware Support Document


$2100



Documents

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Networking Academy Maintenance for US/Canada Academies 1 Networking Academy Maintenance