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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco SBCS Solution for Auto Repair Accelerate the productivity of your shop

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Cisco SBCS Solution for Auto Repair Accelerate the productivity of your shop

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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

Cisco SBCS Solution for Auto Repair

Accelerate the productivity of your shop

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2

Who is Mitchell 1?

Customer base of over 60,000 repair shops using Mitchell 1 solutions

20,000+ using Shop Management Solution

Results

Solutions

A subsidiary of Snap-On Tools – Founded in 1920

The first choice of automotive professionals.

Experience

A leading provider of automotive repair solutions

Shop Management Solutions

Auto-repair Solutions

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3

Who is Cisco?

Over 18 million IP Phones shipped

Over 95,000 Unified Communications Customers

More than 70% of the Fortune 500 use Cisco Unified Communications

Results

Solutions

Trusted partner in connected health for over 20 years

Worldwide leader in IP Communications

65,000 employees in 170 countries worldwide

Experience

A broad portfolio of integrated voice, data and video solutions designed specifically for small businesses.

Auto-repair accelerator for Mitchell 1

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4

Cisco Smart Business Communication System

Voice

Mobili

ty

Data

Video

Convenient access to customer information from anywhere in the shop via integrated wireless capabilities

Speak to customers from anywhere in the shop on Cisco wireless phones

Ability to run operations from a remote location via a secure VPN Connection

Video view of mechanic bays for quicker customer

response times

Consolidated display of key Mitchell1 information streamlines workflows and

maximizes work order profitability.

$

101110011

Integrated voice and data solution reduces costs Greater Mobility

Zero % Financing option lowers upfront costs

Reduced Costs

Increased Efficiency

Better Customer Service

Automated display of key customer information when

customer calls the shop

Automated map with customer location

Auto Attendant ensures fewer missed calls

Integrated security to protect business data

With Auto Repair Accelerator for Mitchell 1

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5

Cisco Accelerator for Mitchell 1

Credit Status

Directions to shop from customer location

Video view of auto bays

Links to Auto Part Suppliers and Extras

Customer service recommendations

Appointment Views

Click to Dial

Record Search

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6

Cisco Adaptor for Mitchell 1 - Extras

Vendor Search with click to dial

Customer Satisfaction Email Field

Upcoming Appointment Reminder Field with click to dial

Customer Follow-up Field with click to dial

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

Benefits: Saves time and enhances customer service

Automated display of customer information

1

Customer places call to repair shop

3

Key customer information is automatically

displayed on the computer

2

Solution matches customer’s phone

number to Mitchell 1 database

408-526-1234

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Benefits: Streamlines workflow and makes staff more productive

Click to Dial

1

Staff locates customer record in consolidated view

3

System automatically dials

out to customer

2

Click on the customer’s phone number within the

record

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

Benefits : Expedites Customer Service

Integrated Mapping

1

Customer places call to repair shop

3

Google map is displayed with

customer location

2

408-526-1234

Solution matches Caller ID to customer address in Mitchell1

database

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

Benefits: Streamlines operations and provides greater customer responsiveness. No more, “can you hold while I locate the mechanic.”

Video

1

Customer calls for a status on their

repair

3

Staff relays status to customer

2

Your car will be

ready at 1:00pm today

Staff locates mechanic via video camera

and gets status on repair

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

“I love the time it saves to access customer information. Having all this customer information upfront really let’s me personalize the call, provide quicker answers and kindly remind customers of repairs they have put off in the past which results in more jobs for us!”

Michelle Shop Manager, Larry’s Automotive in San Jose, CA

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential

“It is great to have the option to get away from my four man shop if needed, or work from home and still feel in control and get things done.”

Rawy Owner of Sun Automotive in Phoenix, AZ

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13

Enhanced service for your customers, greater productivity for your staff and increased profits for your shop.

Value to Your Business

Assume increased shop efficiency:

Two fewer missed calls a day = .5 more customer appointments / day

Assume better customer service leads to greater customer loyalty = 6 additional repeat customers / month

Assume average repair cost – $200

= $38,000 annually to your bottom line

Annual revenue for your shop:

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15

Backup Slides

© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16

Market Opportunity

Approximately 130,000 auto repair shops in the US.

Highly fragmented market with the 50 largest repair shops holding only 10% of the market

$75 Billion in Annual Revenues

Auto Repair