© 2008 Verizon. All Rights Reserved. PTE13015 06/08

GLOBAL CAPABILITY.PERSONAL ACCOUNTABILITY.

Customized Net Conference Customized Net Conference powered by Cisco-WebEx powered by Cisco-WebEx T26 EnhancementsT26 Enhancements

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx T26 Enhancements OverviewT26 Enhancements Overview

•Productivity Tools– WebEx One-Click

•WebEx Hosted Replay Enhancements– Reassign Network-Based Recordings– Limited Editing of recordings – Select WebEx panels to include in playback 

•Video– Now 6 Video windows with Multi Point Video– Site Admin bandwidth control

•Center-based Enhancements

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•Event Center– Upload documents on event info page – Email Template Enhancement

• Training Center– Edit Recurring Sessions– Alternate Host – Testing Enhancements – Enhanced Registration and Scheduling

•Support Center– Browser-less Console

•Meeting Center and Training Center– PPT Speaker Notes

Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx

T26 Center-based EnhancementsT26 Center-based Enhancements

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Productivity Tool EnhancementsProductivity Tool Enhancements

•WebEx Productivity Tools are now a more visible to allow easier and quicker access to the WebEx service from your desktop

•Once installed WebEx One-Click becomes available from the following options:

•WebEx One-Click preloads your user credentials including:– URL– Login Name– Password

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Customized Net Conference powered by Cisco-Customized Net Conference powered by Cisco-WebEx Streamlined Join ProcessWebEx Streamlined Join Process

•Reduce the number of steps needed to join a meeting and required data entry – Meeting Info and Join pages are combined into one page– Frequently used information such as name and email is automatically prefilled – Meeting password not required when joining from an email link

• Faster, easier call back process– Remembers previously used numbers– Option to select phone numbers stored in My Profile

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Redesigned Welcome and Meetings PagesRedesigned Welcome and Meetings Pages

•Quickly find the right meeting– Easier view of past, current

and future meetings– Display “Today’s Listed

Meetings” on the Welcome page

– New calendar layout in My Meetings page

– Highlights meetings in progress

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Enhanced: WebEx Hosted ReplayEnhanced: WebEx Hosted Replay

•Easier editing and management of recordings

– Reassign WebEx Hosted Replays– Limited Editing of recordings –

remove unwanted dead time at beginning and end of recordings

– Select WebEx panels (Chat, Q&A, Video, Polling, etc.) to include in playback 

WebEx Hosted Replay

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx New! PowerPoint Notes PanelNew! PowerPoint Notes Panel

•Deliver expert presentations– Allows presenter to privately

view Microsoft® PowerPoint® notes as a panel while sharing

 

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Video EnhancementsVideo Enhancements•Personalize your web meeting experience and enhance privacy

– Supports up to 6 Video Windows (instead of 4)– Enhanced video privacy

»Stop/send video button »View video enabled attendees

– Set maximum bandwidth control at the Site Admin and the Host level

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Event Center EnhancementsEvent Center Enhancements•Email Enhancements

– Create quality email invitations and bring more attendees to your events

– Three new customizable HTML email templates with preview ability

– Send incremental attendee invitations, up to 10,000 emails per send

– Upload CSV files directly from the event scheduler

•Registration Enhancements– Gather more input from your attendees prior to the event– Customize your content based on feedback– Flexible, easier creation and management of custom

registration questions – View and arrange questions when creating registration

forms– Enable registration as event is taking place

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Event Center EnhancementsEvent Center Enhancements

• Integrated Event Enhancements– Make greater impact at each touch point– Present relevant content such as fliers,

press releases, product info, and more– Upload most common document types

(Microsoft documents, PDFs, etc.) in the Event Information page

•Post Event Survey Enhancements– Reach your lead goals – Better understanding your attendees– Improve your events by gathering event

feedback– Customize post event HTML survey and

save survey as a template– Upload header and footer images and

preview the survey – Survey can be launched after a live or

recorded event– Link results to Attendance, Attendee

History and Event Recording Reports

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Sales Center EnhancementsSales Center Enhancements • In-Meeting Enhancements

– Gain control over your meetings– Allow your sales experts to join your

meetings at any time– Allow sales team members to join a

meeting without login– Set attendee privileges to hide

attendees list

•Meeting Reporting Enhancements– Improve sales process with greater

visibility into all meeting activity – Export meeting detail reports– Group join data in meeting report– Detailed view of meeting report– Aggregate sales manager report views

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Customized Net Conference powered by Cisco-Customized Net Conference powered by Cisco-WebEx Training CenterWebEx Training CenterTesting EnhancementsTesting Enhancements

• Testing Enhancements– Increase the flexibility of test delivery

to external audiences– Enhance the learning process – Simplify the testing process for

students – Test without enabling Registrations– Allow students to take tests multiple

times – Send timely information to host &

attendees via emails– Autosave test responses– Add tests from the Scheduler

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Training CenterTraining CenterEnhanced Registration and Scheduling Enhanced Registration and Scheduling

• Registration and Scheduling Enhancements– Provide more flexibility in the registration process– Simplify the scheduling process – Allow attendees to waitlist or cancel a session – Show the status of session registrations by indicating when sessions are full – Auto-delete a session after it ends– Send up to 3 customized reminder emails. – Edit time/date of a single recurring session– Calendar for scheduling ease– Assign Attendees or Presenters as Alternate Host when inviting them to the session

• Reporting Enhancements– Improve your ability to analyze and measure learning performance– New reports and enhancements to existing Site Administration, Registration and Usage reports. – New Site Admin Reports:

»Registration List»Recorded Sessions Access Report:»Training Report by Attendee»Coupon report»HOL computers reserved report (available under Hands-On Lab Admin)

– Enhanced reports for fee-based sessions

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Support Center Support Center Remote Support: New CSR consoleRemote Support: New CSR console

•New CSR Console– Better utilization of screen space– Fast start w/o the browser– New Customer Support Representative

(CSR) user interface– Both user interfaces available to

customers, can be configured in Site Admin

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Support CenterSupport CenterRemote Support: ChatRemote Support: Chat

•Chat Enhancements– Faster connection – Shorten response time HTML Chat allows customers to join

a Support Session and chat with CSR without having to download the client

– Full client is downloaded when CSR initiates Desktop Share, File Transfer, Video, etc.

– Chat Phrase Library supports reusable chat phrases – Chat transcript is available to the user & CSR– Complete chat logs are available as part of the reports

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Support CenterSupport CenterWebEx Hosted Replay forWebEx Hosted Replay forRemote Support & Remote Access Remote Support & Remote Access

• Enhancements– Easily record your Remote Support and Remote Access sessions– Select the option in the Floating Icon Panel to start recording– Auto-Recording can be set at the Site Admin level– Link to WebEx Hosted Replay session available in Remote Support and Remote Access reports

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx Support CenterSupport CenterRemote Access EnhancementsRemote Access Enhancements

• Improved User Interface– Remotely manage a large number

of unattended computers

– During the silent installer process, if a computer name already exists, then add a suffix to the computer name

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Customized Net Conference powered by Cisco-Customized Net Conference powered by Cisco-WebEx OS/Browser/Media Player SupportWebEx OS/Browser/Media Player Support

•Ubuntu 6.1 Linux

•Microsoft® Windows Media® Player 10/11

• The following support are already part of WBS25

– Microsoft WindowsVista®– Internet Explorer® 7– Firefox 2– Microsoft Office 2007– Solaris (x86)

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Customized Net Conference powered by Cisco-WebEx Customized Net Conference powered by Cisco-WebEx WebEx is available in multiple languagesWebEx is available in multiple languages

•English•Spanish• French•German• Japanese•Chinese

(Simplified and Traditional)

•Korean•Swedish•New! Portuguese