© 2008 Moravia IT a.s.

LRC XIIILocalisation4All

Process Automation at LSPs – It Ain’t Just About the Tools

David Filip, Ph.D.davidf@moraviaworldwide.com

Brno, June 2008

Agenda

1. Definitions2. Internal PMO3. Unleash the innovation potential 4. Knowledge management and

retention 5. New services and internal process

improvements6. Takeaways & Discussion

1. Definitions

• Ever heard a strange TLA?• Such as CAB, PMO, etc.

• Glossary..• PMI & PMBOK

• Project Management Institute• Project Management Body of Knowledge

• ITIL• IT Infrastructure Library

• LM• Localization Maturity

2. Internal PMO

Why do we need them (in our commoditized industry)?

Issue One: Disregarding the difference between project and operation• PMO tells them apart

Issue Two: Prioritization of external to internal• PMO identifies internal efforts worth the

resourcesIssue Three: Lack of acceptance procedures

• PMO is the guardian

3. Unleash the innovation potential

CAB in different contexts• In an ITIL based organization• In an ITIL oriented organization• In a former ITIL organization, now degraded

Involving employees pays off in more than one sense

PMO should enforce innovative settings if needed

4. Knowledge managementand retention

Pilot projects and Test Translations as the school of worst practices

The core idea of Knowledge Management:

•Commit any mistake only once (the first time)!•Documentation of processes is a must•Hand Over only sound and documented processes

5. New services and internal process improvements

Poor process cannot be saved by technologyE.g. Advanced leveraging only amplifies the quality of the underlying terminology and consistency management solution

Radical changes are not well received• Training needs• Lower standard in the transition period

Change process should be well conceived, modular and gradual

6. Takeaways & Discussion

The GILT is (and will be) growingand as such cannot mature

LSPs as continually improving organisms•must pay attention to their internal change projects•must apply proven methodologies•must be process driven

7. References

• A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Third Edition, Project Management Institute 2004. ISBN 1-930699-45-X.

• DePalma, Donald, Beninatto, Renato, and Sargent, Benjamin. Localization Maturity Model 1.0: Applying a Capability Maturity Model to Technology, Product, and Website Globalization. Common Sense Advisory, 2006.

• Danielsen, Joergen. Maturity Levels for Localization Suppliers. GALA Newsletter Q4 2006. Accessible from:

• http://www.gala-global.org/GALAxy-article-maturity_levels_for_localization_suppliers-5959.html

7. References

• ITIL® V3 Glossary v3.1.24, 11 May 2007. Accessible from:• http://www.get-best-practice.co.uk/glossaries.aspx• Rational Unified Process: Best Practices for Software

Development Teams, Rational Software White Paper, 1998. Accessible from:

• http://www.augustana.ab.ca/~mohrj/courses/2000.winter/csc220/papers/rup_best_practices/rup_bestpractices.html#3