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© 2008 IBM Corporation1 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
System z High Availability – Value of GDPS
IBM System z
z10 EC z10 BC
Dave PetersenIBM Distinguished Engineer
© 2008 IBM Corporation2 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Agenda
Introduction
Continuous Availability (CA) of Data within a Single Site
Metropolitan Distance CA/Disaster Recovery (D/R) Solution (2 sites)
Unlimited Distance D/R Solution (2 sites)
CA/DR Solution (3 sites)
End to End Support
GDPS References
Summary
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
Introduction Introduction
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
New
© 2008 IBM Corporation4 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Continuous Availability (CA) / and Disaster Recovery (DR) questions ?
Is Continuous Availability (CA) / and Disaster Recovery (DR) a current business focus ?
What level in the organization is driving this? (Business or Technical)
Is your CA / DR solution driven by business competition? Regulation/Litigation? Reputation and brand loyalty? Productivity?
What do you do for CA / DR today?
What are your RPO and RTO objectives ?
Do you currently subscribe to a DR off-site solution?
Do you currently have multiple data centers today? How far apart ?
What will you do for CA / DR in 3-5 years ?
What will be the RPO and RTO objectives ?
Will you have multiple data centers today? How far apart ?
© 2008 IBM Corporation5 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
System z Continuous Availability Spectrum
Addresses Planned/Unplanned HW/SW Outages
Flexible, Nondisruptive Growth
Capacity beyond largest CEC
Scales better than SMPs
Dynamic Workload/Resource Management
Built In Redundancy
Capacity Upgrade on Demand
Capacity Backup
Hot Pluggable I/O
1 to 32 Systems
Single System
121
2
3
45
67
8
9
10
11
Site 1
GDPS
Site 2
121
2
34
56
78
9
10
11 121
2
34
56
78
9
10
11
Addresses Site Failure/Maintenance
Sync/Async Data Mirroring
Eliminates Tape/Disk SPOF
No/Some Data Loss
Application Independent
Parallel Sysplexresource sharingdata sharing
© 2008 IBM Corporation6 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Customer Business ObjectivesDetermine business continuity objectives:
Recovery Time Objective (RTO) – How long can you afford to be without your systems?
Recovery Point Objective (RPO) – How much data can you afford to lose / recreate?
Network Recovery Objective (NRO) – How long to switch over the network?
Select technology(s) to meet business objectives
SYNCHRONOUS Remote Copy
Continuous data availability. Use when:
Response time impact is acceptable
Within metro distance
No data loss is the objective
Fastest recovery time is required
ASYNCHRONOUS Remote CopyExtended distance disaster recovery. Use
when:
Smallest response time impact to applications is required
Extended distance disaster recovery is the objective
Minimal data loss is acceptable
© 2008 IBM Corporation7 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
. . . with enormous impact on the business
Downtime costs can equal up to 16 percent of revenue 1
4 hours of downtime severely damaging for 32 percent of organizations, 2
Data is growing at explosive rates – growing from 161EB in 2007 to 988EB in 20103
Some industries fine for downtime and inability to meet regulatory compliance
Downtime ranges from 300–1,200 hours per year, depending on industry1
1 Infonetics Research, The Costs of Enterprise Downtime: North American Vertical Markets 2005, Rob Dearborn and others, January 2005.
2 Continuity Central, “Business Continuity Unwrapped,” 2006, http://www.continuitycentral.com/feature0358.htm3 The Expanding Digital Universe: A Forecast of Worldwide Information Growth Through 2010, IDC white paper #206171, March 2007
Disruptions affect more than the bottom line…
April 28, 2008
CBSA responds to recent system outages
June 6, 2008
Amazon website hit by technical failure – shares fall 4.1% by mid-afternoon trade
June 14, 2008
Stock Exchange Risks Sanctions Over System Outages
September 9, 2008
London Stock Exchange Paralyzed by Glitch
© 2008 IBM Corporation8 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Two Data Centers
Rapid Systems Disaster Recovery with “seconds”
of Data Loss
Disaster recovery for out of region interruptions
Multi-site workloads can withstand site and/or
storage failures
Two Data Centers
Systems remain active
Continuous Availability / Disaster Recovery
within a Metropolitan Region
RPO=0 & RTO<1 hrGDPS/PPRC HM
GDPS/PPRC
Continuous Availability Regionally and Disaster
Recovery Extended Distance
Continuous Availability of Data within a Data Center
Continuous access to data in the event of a storage subsystem
outage
Single Data Center
Applications remain active
RPO=0 & RTO<1 hr
GDPS/PPRC
Disaster Recovery at
Extended Distance
RPO secs & RTO<1 hrGDPS/GM
GDPS/XRC
Three Data Centers
High availability for site disasters
Disaster recovery for regional disasters
GDPS/MGM
GDPS/MzGM
A B
C
What are customers doing today ?
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
Continuous Availability (CA) of Data within a Single Site
HyperSwap technologyUnplanned and Planned HS
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
© 2008 IBM Corporation10 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
P S
applicationapplication
UCB
PPRC
UCB
Brings different technologies together to provide a comprehensive application and data availability solution
GDPS/PPRC HyperSwap – the Technology
Substitutes PPRC secondary for primary device
No operator interaction - GDPS-managed
Can swap large number of devices - fast
Includes volumes with Sysres, page DS, catalogs
Non-disruptive - applications keep running
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
Metropolitan Distance Continuous Metropolitan Distance Continuous Availability (CA) / Disaster Recovery Availability (CA) / Disaster Recovery (DR) Solution (2 sites)(DR) Solution (2 sites)
GDPS/PPRC Configurations Multi-Platform Resiliency
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
© 2008 IBM Corporation12 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
SITE 1
NETWORK
112
2
3
4
56
7
8
9
10
11
SITE 2
NETWORK
112
2
3
4
56
7
8
9
10
11
GDPS/PPRC
Planned and Unplanned exception conditions
What is GDPS/PPRC?(Metro Mirror)
Multi-site base or Parallel Sysplex environmentRemote data mirroring using PPRCManages unplanned reconfigurations
z/OS, CF, disk, tape, site Designed to maintain data consistency and
integrity across all volumes Supports fast, automated site failover No or limited data loss - (customer business
policies)Single point of control for
Standard actions •Stop, Remove, IPL system(s)
Parallel Sysplex Configuration management•Couple data set (CDS), Coupling Facility (CF) management
User defined script (e.g. Planned Site Switch) PPRC Configuration management
100 km
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
Extended Distance Disaster Recovery (DR) Solution (2 sites)
GDPS/XRC GDPS/GM
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
© 2008 IBM Corporation14 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Productivity tool that integrates management of XRC and FlashCopy
Full-screen interfaceInvoke scripted procedures from panels or
through exitGDPS/XRC runs in the SDM location and interacts with SDM(s)
Manages availability of SDM SysplexPerforms fully automated site failover
Single point of control for multiple / coupled Data Movers
production systems
primary disksubsystems
secondary disksubsystems
journals
SDM systemsGDPS /XRC
GDPS/XRCWhat is GDPS/XRC?(z/OS Global Mirror)
© 2008 IBM Corporation15 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Capacity Back Up
(CBU)
What is GDPS/Global Mirror ?
RTO < 1 hour
RPO < 1 minute (depends on
bandwidth)
O6
zP2zP2 zP1zP1GDPSGDPSK-sysK-sys
12
2
3
4567
8
9
1011 1 12
2
3
4567
8
9
10
11 1
O7
zP3zP3 zP4zP4
CF1 CF2
zP5
Blue sysplex
Red sysplex
Non sysplex
Global Mirror over Unlimited Distance
z/OS and Open Systems sharing disk subsystem
S S S
S S
z/OS and Open Systems sharing disk subsystem
Application Site Recovery Site
Backup open systems
L
S S S
S S L
Open Systems
GDPSGDPSR-sysR-sys
O6O7
zP2zP2 zP1zP1
zP3zP3 zP4zP4
zP5
12
2
3
4567
8
9
1011 1
NetView communication
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
Continuous Availability and Disaster Continuous Availability and Disaster Recovery Solutions (3 site)Recovery Solutions (3 site)
CA/DR within metro distanceDR at extended distances
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
© 2008 IBM Corporation17 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
GDPS/MGM(Cascading: A->B->C) :
GDPS/MzGM(Multi-target: A->B, A->C)
Cascading vs Multi-target Configurations
Comments No data loss System z & open Scalable bandwidth (trade-off RPO) A to C network connectivity required for IR If A fails, A restarted in B and DR maintained If B fails, reconfig needed to restore DR
Comments No data loss System z only Peak bandwidth (no RPO impact) B to C network connectivity required for IR Mitigates system logger overhead (XRC+) Maturity If A fails, A restarted in B and reconfig needed to restore DR If B fails, no reconfig needed to restore DR
A B
C
GDPS/PPRC
GDPS/GM
CA / local DR
Regional DR
A B
C
GDPS/XRC
GDPS/PPRC
CA / local DR
Regional DR
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
End to End support End to End support
Symantec’s VCS Tivoli’s Application Manager
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
© 2008 IBM Corporation19 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
GDPS family support for Symantec’s VCS
DR at extended distance
GDPS/XRC
Rapid systems recovery with only ‘seconds” of data loss
K-sysSDM
GDOC
VCS VCS and
GDPS DCMAgent
GCO
Site-1 Site-2
CA / DR within a metropolitan region
GDPS/PPRC
K-Sys
K-Sys
Two data centers - systems remain active; designed to provide no data loss
GDOC
VCS VCS and
GDPS DCMAgent
GCO
Site-1 Site-2
© 2008 IBM Corporation20 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
GDPS support for Tivoli’s SA Application Manager
PPRC
z/OS SysplexGDPS
SA AppMan
ClusteredApplications
GDPS K-System
Site 1 Site 2
SA Application Manager
New inV3.1
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
References References
RCMF/PPRC
GDPS/PPRC
GDPS/PPRC HyperSwap Manager
GDPS/XRC
RCMF/XRC
Delivered by IBM Global Services
GDPS/Global Mirror
GDPS Metro/ Global Mirror
22 © 2008 IBM Corporation
IBM Systems and Technology Group
Over 50 Customer References
GDPS/XRC American Express Barclays Bank Boing Hannaford LexisNexis Group Novant Health Principal Financial Group Regions Financial Corporation KeyBank Sun Trust Bank
GDPS/MzGM Cedacri S.p.A. Seceti Royal Bank of Canada Commerzbank Guaranti Bank Industrial Commercial Bank of China HMLR UBS Wells Fargo IS Bank
GDPS/MGM BPVN Intesa Sanpaolo St Paul Travellers Credit Agricole
… more than 475 GDPS licenses installed in 34 countries worldwide
AMB Generali InformatikARZ BancajaBanca Popolare di MilanoBanco Nossa CaixaBanco Santander SantiagoBank of ChinaBank of MontrealBRZLa CaixaCentral Bank of TurkeyCredit SuisseDanske BankDeere & CoFifth Third BankGADHalifax Bank of ScotlandHua Nan Commercial BankMonte Paschi di SienaNational Bank of GreeceiT-AustriaPostbankRoyal Bank of ScotlandSvenska HandelsbankenToronto Dominion BankUBSVolvoVPC
23 © 2008 IBM Corporation
IBM Systems and Technology Group
n-way GDPS
Number PPRC Volumes
Planned HS RESYNCH
UIT
Planned HS SUSPEND
UIT
Unplanned HyperSwap
UIT
7-way 3,550 pairs 59 sec 44 sec 31 sec
5-way 450 pairs 32 sec 11 sec 5 sec
4-way 400 pairs 12 sec 7 sec 2 sec
GDPS/PPRC – active / passiveGDPS/PPRC – active / passive - HyperSwap Experience- HyperSwap Experience Zurich, Switzerland
18 km(DWDMs)
P Ssite-
1
CF z/OSk-sys
P
site-2
zOS(n=6)
CF CF z/OS k-sys
CF z/OS(n=4)
Note: Green Parallel Sysplex not shown for clarity sake
L
S
S P
LHyperSwap
HyperSwap
UIT = User Impact Time (seconds)
Business Requirements:No loss of committed data (RPO = 0)Failover time of up to 2 hours in the
event of catastrophic primary data center failure (RTO < 2 hr)
Single component maintenance or failure without application outage
site-X
Critical CF Structures
HDS IBM
HDS IBM
IBM
L
24 © 2008 IBM Corporation
IBM Systems and Technology Group
CFs
HDS IBM
GDPS/PPRC – active / activeGDPS/PPRC – active / active - Simulated Site Failure Experience- Simulated Site Failure Experience
Zurich, Switzerland
n-way GDPS
Number PPRC Volumes
Planned HS SUSPEND
UIT
Unplanned HyperSwap
UIT
Simulatedsite-1 failure
RTO (*)
6-way 162 pairs 11 sec 6 sec --
6-way 956 pairs 20 sec 14 sec 3 min 35 sec
14-way 6,303 pairs (340TB total)
41 sec 33 sec 5 min 05 sec site-2
site-1
Hyp
erS
wap
PP
zOS(k-sys)
zOS(n=6)
L
L
PS
CFszOS(k-sys)
zOS(n=6)
10
km
(D
WD
M)
UIT = User Impact Time (*) Service Impact Time Middleware Recovery
Business Requirements:No loss of committed data (RPO = 0)
Few minutes service impact in the event of catastrophic systems, multiple components or data center failure (RTO couple minutes)
Single component maintenance or failure without application outage
14-way Parallel Sysplex (CICS/DB2, SAP, Websphere MQ)
This educational piece is intended for your use in selling. It is NOT a deliverable for your customers. © 2008 IBM Corporation
System Z Top Gun
Summary
GDPS Value Proposition Additional Information
Delivered by IBM Global Services
RCMF/PPRC
GDPS/PPRCGDPS/PPRC Storage Manager
GDPS/XRC
RCMF/XRC
GDPS/Global Mirror
© 2008 IBM Corporation26 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Sales Lessons Learned
Important to have a knowledge of business processes and applications
A broader understanding of the company’s risk tolerance and maturity can be very helpful in positioning our solution
GDPS can dramatically decrease the recovery times and points, while increase service level availability
Storage and data are at the center of the discussion
SunGard, Accenture, HP and EMC represent IBM’s greatest competitive threat in the Business Continuity marketplace
When IBM leverages all of its strengths, we are clearly the leader!
27 © 2008 IBM CorporationIBM CONFIDENTIAL
Revenue and Profit Potential Across IBM Brands
GDPS at Wells Fargo
System z $32.1M Storage $45.3M Software $3.6M GDPS $2.3M
Total IBM revenue: $83.2M
Wells Fargo is in the process of implementing a 3-site GDPS configuration (MzGM) – a combination of GDPS/PPRC and GDPS/XRC. Scheduled to be completed in December of 2009, it will be the worlds largest GDPS configuration with a substantial zLinux infrastructure supported by the GDPS xDR Feature.
GDPS at Fedex
System z HW and SW $7.0M Storage $6.9M GDPS $900K
Total IBM revenue: $14,8M
Federal Express has implemented GDPS/PPRC HyperSwap Manager for continuous availability of data and GDPS/XRC for extended distance protection and automated failover in case of a disaster. Fedex also replaced EMC autoswap with IBM’s GDPS HyperSwap Manger.
GDPS services opportunities can starburst—to include related hardware and software at time of sale, and follow-on hardware and services revenue
Note: This information is for IBM internal use only. These are not currently reference accounts.
"GDPS is the most impressive technology and innovation in the last 10 years from System Z and our Storage Division.“
Lucy Chan, IBM Client Director, Morgan Stanley Account
28 © 2008 IBM Corporation
IBM Systems and Technology Group
GDPS Value Proposition
Customer Focus
Support
Over +475 GDPS Licenses installed in 34 countries worldwide
Proven technology, automated, and repeatable result
Complete implementation by experienced consultants
GDPS supports industry accepted, open replication architectures (PPRC, XRC, GM, and FC)
Architectures licensed by all enterprise storage vendors
(new) GDPS qualification program (IBM and Hitachi)
Open IndustryStandards
Product Maturity
The Ultimate Availability Solution
Customer Acceptance
InvestmentProtection
Easily upgradeable
Common code base for each product
Generally available since 1998
Suite of products E2E capability Several years of Sys z
production experience CA/DR best of breed Continually enhanced
GDPS Design Council
Synergy with IBM development labs
Incorporates several IBM patents
Dedicated dev & solution test lab
New V.R every year
Commitment Fully supported
via standard IBM support structure
Fixes through normal Sys z channels
ValueVision
Experience
”Using the GDPS/PPRC HyperSwap technology is a significant step forward in achieving continuous availability. The benefits in our GDPS environments are that planned switches of the disk
configuration took 21-33 seconds without application outage. The user impact time of unplanned disk reconfigurations was 9-16 seconds; with 8 seconds to swap a configuration of over 4,600 PPRC
volume pairs. Without HyperSwap planned and unplanned reconfigurations had resulted into a service outage of almost two hours in our Sysplex/GDPS with 10 systems."
Wolfgang Dungl, Manager of Availability, Capacity and Performance ManagementWolfgang Schott, GDPS Project Manager iT-AUSTRIA
29 © 2008 IBM Corporation
IBM Systems and Technology Group
Learning Points High Availability - GDPS
1. GDPS is a Continuous Availability (CA) and Disaster Recovery (DR) Solution.
2. Recovery Time Objective (RTO) – Time to get all applications up and running (after disaster).
3. Recovery Point Objective (RPO) – If data recovery backleveled the data, how long? (what is the time currency of the data after recovery).
4. Metro Mirror is a Synchronous Disk replication technique limited to distances less than 100K. (Example: GDPS/PPRC)
5. Global Mirror is an Asynchronous Disk replication technique across unlimited distances. (Examples: DPS/Global Mirror and GDPS/XRC)
6. Hyperswap provides CA within a data center via GDPS/PPRC – this protects from a Storage Control Failure with a RPO of 0 and an RTO of less than 1 hr (typically far less).
© 2008 IBM Corporation30 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Additional Information
Questions?
© 2008 IBM Corporation31 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Break Time
© 2008 IBM Corporation32 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Supplemental Materials
© 2008 IBM Corporation33 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Additional Information
Detailed GDPS Presentation and Information e-mail: [email protected]
White Papers: Business Continuity Considerations and the IBM eServer zSeries
GDPS - The Ultimate e-business Availability Solution – GF22-5114
Publications: (new) GDPS Family of Offerings Introduction to Concepts and Capabilities - SG24-6374
TotalStorage Disaster Recovery Solutions Redbook – SG24-6547
z/OS Advanced Copy Services – SC35-0428
ESS Copy Services on zSeries Redpiece - SG24-5680
ESS Copy Services on Open Redpiece – SG24-5757
GDPS Services Offerings GDPS Announcement
GDPS/XRC Announcement
www-03.ibm.com/systems/z/gdps/
© 2008 IBM Corporation34 This educational piece is intended for your use in selling. It is NOT a deliverable for your customers.System z High Availability - GDPS
TGVL: System z Foundation
Americas EMEA
EMEA Rudi Rauch/Germany/IBM@IBMDE
IOT Northeast Martin Arnold/Switzerland/IBM
USA-All other sectors Charles Hinkle/St Louis/IBM@IBMUS - Nordic IMT Knud-Erik Skelmose/Denmark/IBM&IBMDK
Canada Mike Diplock/Markham/IBM@IBMCA - German IMT Matthias Saier/Germany/IBM@IBMDE
Latin America Patricia Elizagaray/Ecuador/IBM@IBMEC - UKISA IMT Jan Lewis/UK/IBM@IBMGB
Asia Pacific - CEMAAS IMT Andrej Urbanc/Slovenia/IBM@IBMS
AP Clayton Pyne/Australia/IBM@IBMAU - IOT Southwest Maurizio Martucci/Italy/IBM@IBMIT
ANZ Peter Burchfield/Australia/IBM@IBMAU - IGIT IMT Jose C del Burgo/Spain/IBM@IBMES
ASEAN Hwee KwangTan/Singapore/IBM@IBMSG - Benelux IMT Jaap Pieters/Netherlands/IBM
CGC Taiwan CGC TaiwanJeff Kuo/Taiwan/IBM@IBMTW
- Italy IMT Claudio Frignani/Italy/IBM
CGC China Tao Tao/China/IBM@IBMCN - France IMT Jean-Louis Heleu/France/IBM@IBMFR
Japan Hirotsugu Yamanaka/Japan/IBM@IBMJP
Korea JongChul Choi/ Korea/IBM&IBMKR
GDPS Questions: [email protected]
GDPS Internal Web site: http://bvrgsa.ibm.com/projects/g/gdpsweb/index.html
GDPS GTS Contacts Worldwide