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Cisco Leadership 3.0

Randy PondSenior Vice PresidentOperations, Processes, and Systems

May 17, 2007

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“Managing in Chaos”Fortune Magazine, October 2, 2006

“…The forecast for most companies is continued chaos with a chance of disaster. The challenge is getting comfortable with it―especially hard because modern corporations were created explicitly to resist chaos.”

“…The forecast for most companies is continued chaos with a chance of disaster. The challenge is getting comfortable with it―especially hard because modern corporations were created explicitly to resist chaos.”

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Increasing Complexity

Growing Business

Volume

Escalating Risk

Growing Business VolumeGrowing Business Volume Customers

Orders

Cases

Customers

Orders

Cases

Increasing ComplexityIncreasing Complexity Business models Portfolio of offerings Geography Customer segments Acquisitions

Business models Portfolio of offerings Geography Customer segments Acquisitions

Escalating RiskEscalating Risk Geopolitical

“Once-in-a-lifetime” opportunities

Emerging technologies

Business resiliency

Geopolitical

“Once-in-a-lifetime” opportunities

Emerging technologies

Business resiliency

“Continued Chaos” at Cisco

EvolvingLeadership Competency Needed to Succeed in Chaos

EvolvingLeadership Competency Needed to Succeed in Chaos

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1990’s1990’s 2005+2005+2000–20042000–2004

Growth

Total Experience

Growth

Total Experience

Productivity

Efficiency

Cost Control

Productivity

Efficiency

Cost Control

TechnologyTechnology

Productivity

Efficiency

Cost Control

Productivity

Efficiency

Cost Control

TechnologyTechnologyTechnologyTechnology

Innovation RedefinedLeadership Redefined

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Leading in “Continued Chaos”

RiskRisk

OpportunityOpportunity

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Challenges for Cisco Leaders

ScalabilityScalability AgilityAgility

Customer ExperienceCustomer

Experience

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Opportunity for Leadership Empowerment

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Collaboration Is Not About….

EgosPreconceived IdeasRule by ConsensusNostalgia

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Blueprint for Cisco Leadership 3.0

How do we engage customers as one Cisco?

Total Cisco Experience

Customer-Centricity

Leadership Alignment

Employee Commitment

Operational Excellence

How do we define and align to our business strategy?

Communication and Collaboration

How do we ensure our employees will grow and evolve with Cisco?

Change Leadership

How do we increase agility and productivity?

Discipline of Continuous Improvement

Total Cisco Experience

Customer-centricity

Communication and Collaboration

Leadership Alignment

Employee Commitment

Change Leadership

Operational Excellence

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Total Cisco Experience

Total Cisco Experience

CustomerIntimacy

BusinessInteractions and

TransactionsOfferings

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Leadership Transformation1 to 2 Year Journey

RewardReward

EducateEducate

MeasureMeasure

EnableEnable

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Pulling On All Levers

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OperatingCommitteeOperatingCommittee

CouncilsCouncils

BoardsBoards

Working Teams(Task Forces, Tiger Teams,

Program Management Offices, Etc.)

Working Teams(Task Forces, Tiger Teams,

Program Management Offices, Etc.)

Com

mun

icat

ion

Collaboration

Accountability

Business Process Operations Council

(BPOC)

Business Process Operations Council

(BPOC)

Commerce Business Transformation Office

(CBTO)

Commerce Business Transformation Office

(CBTO)

User ExperienceBusiness Services

Integrated Capability PlanningPolicy Management

Change Management & CommunicationEnterprise Release Management

User ExperienceBusiness Services

Integrated Capability PlanningPolicy Management

Change Management & CommunicationEnterprise Release Management

Process:Results through Councils and Boards

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Platform Building BlocksPlatform Building Blocks Common technical services Data management

Common technical services Data management

Platform and technology Infrastructure services

Platform and technology Infrastructure services

Platform Building BlocksPlatform Building Blocks Common technical services Data sources

Common technical services Data sources

Experience technologies Technology platform

Experience technologies Technology platform

Infrastructureservices

Infrastructureservices

Constituency-Role Based, DeviceConstituency-Role Based, DeviceUser ExperienceUser Experience

Constituency, Role Based, One to Many, Many to ManyConstituency, Role Based, One to Many, Many to ManyUser ExperienceUser Experience

Commerce PlatformCommerce PlatformCollaboration PlatformCollaboration Platform

IT Enablement Architecture

Hardware, Software, Service, FinancingHardware, Software, Service, FinancingBusiness ModelsBusiness Models

Business CapabilitiesBusiness Capabilities

Common Business ServicesCommon Business Services Access Configuration

Access Configuration

Customer data Customer data Pricing Quoting

Pricing Quoting

Business ProcessesBusiness Processes Develop Market

Develop Market

Sell Order

Sell Order

Service Service

Communities, GeographiesCommunities, GeographiesBusiness ModelsBusiness Models

Business CapabilitiesBusiness Capabilities

Common Business ServicesCommon Business Services Department Matrix

Department Matrix

Access Access Community Budget

Community Budget

Business ProcessesBusiness Processes Communicate Manage

Communicate Manage

Collaborate Deliver employee services

Collaborate Deliver employee services

Innovate Innovate

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People:Connecting the Dots

StrategyStrategy AnalysisAnalysis ActionAction

Cisco Leadership 3.0

Behavior

Cisco Leadership 3.0

Behavior

AssessmentAssessment GapIdentification

GapIdentification

Education

Experience

Exposure

Education

Experience

Exposure

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People:Leadership Competency Model

Working across boundaries

Engaging others

Earning trust

Working across boundaries

Engaging others

Earning trust

Developing self

Developing others

Developing self

Developing others

Demonstrating passion

Empowering teams

Achieving results

Demonstrating passion

Empowering teams

Achieving results

Promoting innovation

Leading change

Promoting innovation

Leading change

Shaping strategy

Building capability

Shaping strategy

Building capability

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It’s Our Time to…

Seize the Opportunity

Embrace the Risk

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