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© 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT [email protected]

© 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT [email protected]

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Page 1: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

© 2006 IBM Corporation

Tivoli zSeries Update

Mark FallonSales Leader Automation PerformanceNE [email protected]

Page 2: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Tivoli z Update Agenda

Customer Challenges

Tivoli z Strategic focus

IT Service Management & z

Tivoli z Portfolio Update

Summary

Page 3: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IT Organizations FaceTremendous Pressureon Many Fronts

Complexity: Resources, silos, composite applications

Change: Market demands, workloads, service levels

Compliance: Regulations, security, audit capabilities

Cost: IT infrastructure and management

78% of CEOs believe integrating business and technology is fundamentalfor innovation

Source: 2006 IBM Global CEO Survey

Page 4: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

0

50000

100000

150000

200000

250000

300000

350000

2005 2006 2007 2008

Administration

Development

Operations

70% of CIO budget is Labor

Hardware

Services

Labor

Software70% of 2005 CIO Budget is Labor

Operations labor will be 73% of CIO labor budgets by 2008

Application development will decline at -10% CGR to 2008

0%

20%

40%

60%

80%

100%

2001 2002 2003 2004

App Development App Supt/Maint IT Operations

Application development & support labor has dropped from 48% to 34% of IT Labor spend over previous 4 years.

Source: Tivoli Commissioned IDC Study 1Q05Source: Gartner Group, IT Spending & Staffing surveys

Decrease in Efficiency as IT Spending Shifts to Operations LaborTrend: IT Efficiency and Effectiveness are Waning

70% of CIO budget is labor

$325B in operations labor by 2008

Page 5: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Create new business valueby transforming all forms of data into trusted information in business context — thereby reducing risk and improving business operations over the information lifecycle.

Information On Demand

Continually adjust the end-to-end zSeries IT service management infrastructure to deliver high-performance in a volatile business climate

IT Service ManagementSOA & Enterprise Transformation

Enable SOA, delivering business flexibility through integration and transformation within and beyond the enterprise-core systems, applications, data and skills to be reused in end-to-end, cross-platform solutions to create new business processes and end-user applications

Value of the MainframeDrive the Value of Hardware, Operating System, Middleware and Tools

zSeries Platform ReadinessDrive the Value of Individual Middleware Components

Information as a

Competitive

DifferentiatorInformati

on to Enable Innovati

on

Information as a

Strategic Asset

Information to

Manage the

Business

Data to Run the Busines

s

Page 6: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Grow capabilities for developing and deploying On Demand zSeries solutions

Support and exploit the latest features delivered in the underlying zSeries subsystems

Lower the TCO of zSeries software

Modernize look and feel

Contribute business autonomic capabilities to the zSeries environment

A management environment that allows customers to …

Tivoli’s zSeries Strategic Focus

Page 7: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IT Service Management and System z

ITSM: Logical evolution of Systems Management: Management focus shifting from IT resources to business services Resources becoming more autonomic Processes need to be more than just paper

• instantiated as automatable workflows to ensure compliance and consistency

No better foundation for ITSM than System z In the face of constant change, System z remains an effective and efficient

platform High availability …resiliency….transactional performance and security Low total cost of ownership

We’re committed to bringing System z solutions that: Expand System z capabilities while enhancing its proven strengths Reduce the costs associated with operations and systems management

Page 8: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IT Process ManagementProcess

Knowledge

Technology

Process is part of the System z DNA. The automation of business processes has been performed with System z for decades.

System z Core Competencies

With 40 years of experience, no other platform embodies the discipline, knowledge and skills of System z

System z has established itself as the most available, secure and capable platform ever deployed

Page 9: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IBM IT Service Management

IT Process ManagementIT Process Management Products

IT Service Management Platform

Best Practices

IT Operational Management Products

Automated ITIL-aligned workflows

Open, standards-based CMDB and workflow engine

Automated infrastructure-aligned tasks

Best Practices and Implementation Support

Our Approach to IT Service Management

Logical progression of the values that made System z what it is today

Page 10: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IT Process Managers Bridge Organizational Silos

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

IBM IT Service Management

IBM IT Service Management

GA in June 2006!

Service Delivery

& Support

ServiceDeployment

InformationManagement

BusinessResilience

IT CRM & Business

Management

Automates IT management processes for rapid responsiveness and greater flexibility

Based on experience applying ITIL, eTOM, CoBIT and CMMI in customer environments

Extends autonomic computing technology experience to people, processes and information

Available in 2H 2006!

Availability Process Manager

Release Process Manager

Storage Process Manager

Capacity Management

Process Manager

Financial Assessment

Process Manager

Future Directions

SecurityManagement

Process Manager

Service LevelManagement

Process Manager

AssetManagement

Process Manager

Change andConfiguration Management

(included in the CCMDB)

Service Continuity

Management Process Manager

ComplianceManagement

Process Manager

Page 11: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

• Configuration Management Database• Open, federated model• API and GUI reporting access• Automated application resource discovery

and mapping

• Workflow Engine• Based on WebSphere technology• Process modeling and simulation• Automated process execution• Real-time monitoring and reporting

• Automated Process Workflows• Change and configuration management

GA in June 2006

Based on proven IBM technology

IT Service Management Platform – An Open, Standards-Based Configuration Platform

IBM IT Service Management

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

Page 12: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Tivoli Products Announced in September!

Tivoli IT Service Management Technology & ProductsLeverage Current Technology and Products

• Tivoli Business Systems Manager IBM Tivoli Enterprise Console 3.9 OMEGAMON XE on z/OS OMEGAMON XE for CICS OMEGAMON XE for IMS on z/OS OMEGAMON XE for DB2 PE on z/OS OMEGAMON XE for DB2 PM on z/OS OMEGAMON XE for Mainframe Networks OMEGAMON XE for Storage on z/OS OMEGAMON DE on z/OS IBM Tivoli Monitoring 6.1 Tivoli Composite Application Management IBM Tivoli for NetView on z/OS IBM Tivoli System Automation for z/OS 3.1 IBM Tivoli System Automation for Multiplatform

• Tivoli Remote Control

• Tivoli Workload Scheduler

• Tivoli Decision Support for z/OS

IT Operational Management

IBM Tivoli Change and Configuration

Management Database

Process Managers

Best Practices and Implementation Services

IBM Tivoli Change and Configuration

Management Database

Process Managers

IBM IT Service Management

Page 13: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IBM Tivoli MonitoringIncrease infrastructure resilience by identifying problems and automating responses at the source

Monitor your entire IT infrastructure through a single customizable workspace

Effectively link IT services together with processes, data, skills and tools

Enhanced! IBM Tivoli Monitoring

New! IBM Tivoli Enterprise Portal

Comprehensive solution for proactively managing your mainframe infrastructure

Quickly identify and solve system delays by analyzing bottlenecks and building a detailed picture of resource usage

Integrates with Tivoli Enterprise Portal

Enhanced! IBM Tivoli OMEGAMON XE for IBM System z9 and eServer zSeries

“IBM’s acquisition of Candle allowed me to buy the best solution from a company that I can depend on to support CNF well into the future— at a price that met our business requirements” —Jerry Duncan Technical Services Group Manager, CNF

Page 14: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

New Product Releases for 2006

OMEGAMON XE on z/OS 3.1.0 OMEGAMON XE for CICS on z/OS 3.1.0 OMEGAMON XE for IMS on z/OS 3.1.0 OMEGAMON XE for DB2 PE on z/OS 3.1.0 OMEGAMON XE for DB2 PM on z/OS 3.1.0 OMEGAMON XE FOR MESSAGING V6.0 OMEGAMON XE for Mainframe Networks 3.1.0 OMEGAMON XE for Storage on z/OS 3.1.0

OMEGAMON XE for z/VM and Linux on zSeries *

Page 15: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Key Elements Across Releases

Product simplificationOMEGAMON XE for CICS (CICS and CICSplex support)OMEGAMON XE on z/OS (z/OS, Sysplex and Crypto)OMEGAMON XE for IMS (IMS and IMSplex)OMEGAMON XE for DB2 (DB2 and DB2plex, now packaged with DB2

PM and PE)

Continued Investment in currency Commitment that new functions do not increase overhead Transition of OMEGAMON II (3270 CUA-based) functions to

XE/TEP Interface

Page 16: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Simultaneously Manage TCP/IP, VTAM and NCP

Tivoli OMEGAMON XE for Mainframe Networks

View the VTAM session and the TCP/IP connection simultaneously to pinpoint the problem.

High cost of managing multiple mainframe networking technology

Problem

Solution View detailed analysis of TCP/IP

connections that are slow, unstable or down – and quickly identify whether the problem is hardware-related or within the TCP/IP stack

Monitor VTAM buffer pools, virtual route analysis and NCP performance through a single, integrated interface

Potential Benefits

Quickly identify whether problem is hardware-related or within TCP/IP stack

Page 17: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

By filtering out lower priority dataset groups, you are ensured of being alerted to problems for groups that impact your most critical applications

Focused view of critical dataset groups needed to diagnose problems

Problem

Solution

Complete support for dataset group allows for multiple views of storage and files

Targets important applications

Potential Benefits Speeds problem identification

and resolution Eliminates time spent filtering

extraneous information

Comprehensive view of mainframe-attached storage

Tivoli OMEGAMON XE for Storage

Page 18: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

End to End Management from TivoliCurrent System z Portfolio

OMEGAMON XE for IMS on

z/OS v3.1.0

OMEGAMON XE for MF Networks

v3.1.0

System Automation for z/OS 3.1

OMEGAMON XE for CICS

on z/OS v3.1.0

ITCAM for Resp Time Trk

V6.0

NetView on z/OS v5.2

IBM Tivoli Monitoring

v6.1

Customers

System Automation for Multiplatforms

v2.1

OMEGAMON XE for DB2 PE, DB2 PM

v3.1.0

OMEGAMON XE for z/OS

v3.1.0

Tivoli Enterprise Console

v3.9

ITCAM for WebSphere

V6.0

OMEGAMON XE for

Storage on z/OS v3.1.0

ITCAM for SOA V6.0

Page 19: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Mainframe ResourcesDistributed Resources J2EE TransactionsBusiness Services

Executive Dashboard

Service Level Reporting

Launch in Context

Everything at your Fingertips

Tivoli Enterprise Portal – 2006 is all about IntegrationA Dynamic Role-based Workspace for Integrating IT Operations Silos – One

portal to monitor the overall health of the infrastructure

Page 20: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Product Integration with the Tivoli Enterprise Portal TODAY:

ITM v6 & ITM v5 OMEGAMON XE

• z/OS, IMS, CICS, Storage, Mainframe Networks • DB2: OMEGAMON XE for DB2 Performance Monitor and Performance Expert

Tivoli Enterprise Console NetView for z/OS Tivoli Storage Optimizer (ITSO) ITCAM for SOA, ITCAM for RTT, ITCAM for WebSphere Tivoli Service Level Advisor z/OS Management Console Tivoli Business System Manager

• Launch in Context now, Integrated Operator Console Soon Most any product with a browser-based or 3270 (Host on Demand) view

COMING SOON:

TADDM Tivoli Workload Scheduler Tivoli Systems Automation Micromuse products (Precision, Netcool, etc) OMEGAMON XE for z/VM Linux ITCAM for J2EE

Page 21: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IBM OMEGAMON z/OS Management Console

Shipped 1.1.0 December 2005 and 1.1.1 (ITM V6 support) March 2006Eliminates memorization of complex DISPLAY commandsVisualizes status of sysplex resources and Health Checks

Web page :http://www-306.ibm.com/software/tivoli/products/omegamon-xe-zos/

Page 22: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Futures - OMEGAMON 4.1.0Themes Customer Satisfaction

Globalization Exploitation of new OS and middleware releases Customer Enhancements

Portfolio Simplification Candle Management Workstation and OMEGAMON II features now in XE OMEGAMON XE for USS merged with OMEGAMON XE for z/OS

Integration Dynamic Workspace Linking Launch in Context

• TWS, TBSM, and more Tivoli Data Warehouse – pruning and aggregation

Serviceability Problem Determination Guides

IBM Confidential

Page 23: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

OMEGAMON XE for z/VM and Linux on zSeries

Monitors zVM and Linux on zSeries Provides workspaces that display

Overall System Health Workload metrics for logged-in users Individual device metrics LPAR Data

Composite views of zLinux running on VM Leverages the VM Performance Toolkit

IBM Confidential

Page 24: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

End to End Management from TivoliCurrent System z Portfolio

OMEGAMON XE for IMS on

z/OS v3.1.0

OMEGAMON XE for MF Networks

v3.1.0

System Automation for z/OS 3.1

OMEGAMON XE for CICS

on z/OS v3.1.0

ITCAM for Resp Time Trk

V6.0

NetView on z/OS v5.2

IBM Tivoli Monitoring

v6.1

Customers

System Automation for Multiplatforms

v2.1

OMEGAMON XE for DB2 PE, DB2 PM

v3.1.0

OMEGAMON XE for z/OS

v3.1.0

Tivoli Enterprise Console

v3.9

ITCAM for WebSphere

V6.0

OMEGAMON XE for

Storage on z/OS v3.1.0

ITCAM for SOA V6.0

Page 25: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

The ITCAM Solution Portfolio

Monitor Infrastructure

ITM, OMEGAMON XE

Delivering high-performing composite applications.

ITCAM for RTT ITCAM for SOA

Analyze and Measure Transactions & Services

Man

ag

e A

pp

lication

ITCAM for WebSphere ITCAM for SOA

Page 26: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

z/OS Service Management Operational Tools

OMEGAMON XE for IMS on z/OS

v3.1.0

OMEGAMON XE for MF Networks v3.1.0

System Automation for

z/OS 3.1

OMEGAMON XE for CICS on z/OS

v3.1.0

TBSM v3.1NetView on z/OS

v5.2

IBM Tivoli Monitoring v6.1

Customers

System Automation for Multiplatform

v2.1

OMEGAMON XE for DB2 PE, DB2

PM v3.1.0

OMEGAMON XE for z/OS v3.1.0

Tivoli Enterprise

Console v3.9

OMEGAMON XE for Storage on

z/OS v3.1.0

Page 27: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Tivoli NetView for z/OS 5.2

Interoperability with OMEGAMON XE for Mainframe Networks

IPv6 support

Automated response to intrusions

Automatic trouble ticket creation through products such as Peregrine ServiceCenter and Tivoli's Information Management for z/OS

New Functionality

Page 28: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Tivoli System Automation Portfolio

• SA z/OS - provides automation and high availability for z/OS

• AF/OPERATOR - SMB-focused automation product for z/OS

• AF/REMOTE provides secure outboard automation and console consolidation for disparate operating systems

• SA Multiplatform provides availability and automation support for cluster (on Linux and AIX) environments

• SA Mulitplatforms end-to-end component provides coordinated, cross-cluster/resource automation and high availability for multi-tiered applications

SA MP Base

AF/OPERATOR

z/OS

Linux, AIX

Cluster

SA MP e2e

SA z/OS

z/OS

(Adapter in

2006)

AF/REMOTE

Tivoli System Automation Portfolio

Page 29: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

System Automation Portfolio Release Highlights

System Automation z/OS v3.1 Highlights Integration capabilities with OMEGAMON for DB2, IMS, CICS, z/OS

Tighter Integration with less set up time for the application supplied for GDPS

Increased number of policies and message automation table entries

NMC enhancements.

Adapter for end-to-end GUI .

Integration Strategies for SA z/OS

Enhanced integration with TWS - 8/06 SPE

WLM integration for on demand capacity management - - - - - 3/06 SPE

Further integration with GDPS - - 9/06 SPE

TEP Integration

Page 30: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

System Automation for z/OS in the TEP

Page 31: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Tivoli Workload Scheduler Investment Strategy

Evolve toward a workload integration backbone Exploit SWG infrastructure components (eg WebSphere & DB2) Schedule a wide variety of business applications (ERP, J2EE, .Net, etc.) Integrate with workload management technologies (eWLM, etc.) Support event-based as well as calendar-based

Enhance end-to-end scheduling from any platform & zSeries focus Establish TWS as a cross-enterprise end-to-end advanced scheduler Provide a single consolidated view of all scheduling points Improve TWS for z/OS pure mainframe capabilities

Create a foundation for On Demand Enterprise scheduling Dynamically schedule & choreograph enterprise workloads across virtual

resources Integrate with business system management for policies & service level

management Integrate with provisioning to allocate capacity on demand

Page 32: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IBM Tivoli Workload Scheduler v8.3Single solution to manage workloads from multiple applications, across multiple platforms

Scheduling repository on a real RDBMS

Tivoli Management Framework replaced with WebSphere Infrastructure

Advanced planning capabilities

Public J2EE and Web Service APIs

Job Scheduling Console

End to End Job Scheduling

TWS z/OS Server TWS Server

z/OS based Distributed

TWS Agents

AIX, HP, Solaris, Windows, Linux, OS/400, z/OS…

TWS Business Agents

SAP PeopleSoft Oracle

TWS Dynamic Workload Broker

New!

New!

New Product for Distributing Workload

Page 33: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

z/OS Service Management Operational Tools

OMEGAMON XE for IMS on z/OS

v3.1.0

OMEGAMON XE for MF Networks v3.1.0

System Automation for

z/OS 3.1

OMEGAMON XE for CICS on z/OS

v3.1.0

TBSM v3.1NetView on z/OS

v5.2

IBM Tivoli Monitoring v6.1

Customers

System Automation for Multiplatform

v2.1

OMEGAMON XE for DB2 PE, DB2

PM v3.1.0

OMEGAMON XE for z/OS v3.1.0

Tivoli Enterprise

Console v3.9

OMEGAMON XE for Storage on

z/OS v3.1.0

Page 34: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

TBSM leverages 30+ data feeds to generate end-to-end Business Impact views

BMC

NetIQ

CA

Tivoli Monitoring• Resource• Performance• Applications• Network

z/OS•IBM•OMEGAMON•BMC•CA•ASG

Schedules

StorageRODM

WebSphere

CICS…

DB2

TWS, CA7, ZekeTWS, CA7, Zeke

TEC

Scheduling

Now Automated Resource Discovery from OMEGAMON XE/DE

Page 35: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Z Security Issues Regulatory Compliance

We don’t have the time or staff to perform regulatory audits on all of our critical systems

More and more difficult to adhere to security standards

Security Administration We have over 25,000 employees and they all

need personal access to data on zSeries Each individual needs specific access rights and

we must be 100% accurate Intrusion Detection and Management

We can’t get immediate notification of misuse within our system and what changes were made

Intrusion detection is a 24x7 sleepless job. But don’t have the capacity or funding

Centralized Security and Staffing Our data is spread across 20 zSeries systems

and each have unique security requirements Our internal skill set is declining and need to

quickly train a new generation of zSeries security personnel

“A bank stands or falls with its security system.

We cannot afford a single error. Not only the mainframes, but even more importantly the security system of the mainframes must be faultless before they go into production.”Thom Snels, senior security supporter, ABN AMRO

Page 36: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Top of Mind zSeries Security Issues

Quote from Ray Jones, VP zSeries Software Sales:

“zSeries today offers the best security of any server environment in the industry.

Despite this, customers tell us that they have two major concerns:

– First, how do they retain and grow zSeries security skills – it’s hard to learn the tricks of the trade about administering zSeries security.

– Second, how can they step up to the challenge of ever-increasing corporate governance and regulations, and make risk management more operational?”

Source: IBM zTalk Radio, zSeries Security July 2005

Page 37: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IBM strengthens IT Service Management strategy with efficient security administration and compliance management solutions from Vanguard Integrity Professionals

Vanguard Security Solutions Vanguard SecurityCenter™ offers an

easy-to-use graphical user interface for RACF and DB2 security administration on z/OS

Vanguard Administrator™ provides advanced security server management and analysis with automation and power utilities

Vanguard Analyzer™ assists with security system snapshots or full-scale System z9 security audits

Vanguard Enforcer™ manages and enforces security policy on z/OS and RACF

Vanguard Advisor™ provides event detection, analysis and reporting capabilities for z/OS and RACF

Complete Security Management Solution Security administration, integrity auditing,

and intrusion detection and management

Helps address the most stringent security rules and regulations

Reduces complexities of RACF security administration and enforces best practices

Page 38: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

About Vanguard

VanguardVictoria LabsVictoria, BC, CANADA

VanguardVictoria LabsVictoria, BC, CANADA

VanguardResearch InstituteOrange, CA, USA

VanguardResearch InstituteOrange, CA, USA

Vanguard IntegrityProfessionals - NevadaLas Vegas, NV, USA

Vanguard IntegrityProfessionals - NevadaLas Vegas, NV, USA

Founded: 1986

Ownership: Privately held

Business: Information Security Software, Training, Services, & Solutions

Customers: 600 domestic and abroad, 1,400 software licenses

Employees: 75+ worldwide

Vanguard Integrity Professionals, Ltd.Berkshire, UK

Vanguard Integrity Professionals, Ltd.Berkshire, UK

Page 39: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

ENUSC06-001

Page 40: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Who are Mainstar

Founded in 1978

Offices in the U.S.A., U.K., Benelux and Australia

Specialists in z/OS; Mainframe Storage and Recovery: Catalog Management Disaster Recovery Storage Management Business Resilience, Compliance and Auditing

Mainstar and IBM co-author many IBM Redbooks

2006 IBM and IBM GS announce CR+ as “Best of Breed”

Page 41: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Mainstar Products Catalog Management

Prevent unacceptable Data loss z/OS Catalog’s can be a Single point of Failure Diagnose and Fix Catalog errors automatically Ensure 24 x 7 Catalog availability

Business Resiliency and Compliance Non-intrusive and automated identification of your ‘critical’ data Accurately identify your business data assets and ensure they are

backed up Meet statutory audit requirements (Sarbanes, FSA, Basle-II, etc)

DFSMShsm Solutions Reduce time and unnecessary overheads with your DFSMShsm

Audits Automatically Diagnose and Fix errors in DFSMShsm Rebuild and Repair broken indexes within your Migration and Backup

tapes

Page 42: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

IBM IT Service Management A Differentiated, Flexible Approach

IBM IT Service Management

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

Change and ConfigurationManagement Database

Server, Network & Device

Management

StorageManagement

SecurityManagement

Business Application

Management

Service Delivery

& Support

ServiceDeployment

InformationManagement

BusinessResilience

IT CRM & Business

Management

IT Financial Management Establish

IT FinancialManagement Framework

Plan and Control IT Budgets

Perform IT Financial

Accounting

Administer IT Charging

Evaluate IT Financial

Management Performance

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IT Service Management

© 2006 IBM Corporation

Align IT with the Business …Align IT with the Business …

IT Financial Management has become a topic of increasing focus and an important issue for CXOs when

aligning IT with the Business Goals

Financial Management

Business Strategy

Governance

Service QualityInvestment

Asset Management &

ComplianceResource

Accounting & Chargeback

Optimization

Page 44: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Tivoli IT Asset Management

Is Strategically Focused on managing and controlling IT costs and compliance

Auto-discovers installed software inventory on IT hardware and collects hardware data

Creates product use activity information by monitoring executions and creating a log file.

Allow integration or “linking” of inventory and use activity information to existing contracts and licenses

Provides analytics to identify ways to control IT spending, optimize consolidation and upgrades, negotiate better vendor agreements and reduce contract compliance risk

Provides financial reporting on invoice reconciliation, depreciation, currency exchange and amortization

IBM Tivoli Usage & Accounting Manager ITUAM)

Is Strategically focused on collecting existing data about the use of IT resources and allocating those costs to the services that IT provides to the business

Collects usage data about IT resources like OS, database applications and storage devices from existing log files

Allows clients to take the collected data associate “per unit” costs and calculate the costs associated with IT Services

Creates report and charts on IT resource usage by service or department

Supports the creation of Service and Department budgets for IT resource utilization

Can feed data in the client’s accounting ledger and billing system for chargeback

IT Financial ManagementIBM Tivoli Application Dependency

Discovery Manager (TADDM)Is Strategically focused on discovering and maintaining Application level dependencies, pertinent configuration data, both current and historic

Agentless discovery of networks and dist servers to collect pertinent application and configuration data from the discovered objects. Limited vendor software product discovery.

Creates application dependency maps, ranging from business application interrelationships all the way down to network diagrams, based on applications running at the time of discovery.

Allows for the use of historical data to display changes made to discovered nodes as a means to explaining operational issues.

Allows for comparison of multiple like configured objects to determine differences in hardware/software configuration that may be contributing to operational issues.

Page 45: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

The Challenge and the Solution -

Align IT Software Spending with Business Priorities IBM Capability

Who is consuming which IT resources? Data collectors for IT infrastructure can review consumption across multiple dimensions

What is the cost of those resources, including those that are shared?

Costing engine assigns cost to resource usage

How should IT allocate cost for chargeback, ROI, costing analysis, and billing?

Costing engine associates usage costs to consumers of IT resources

All three questions help align IT spending with business priorities

Page 46: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Usage & Accounting Manager (ITUAM)

Batch TSO, Transaction Processing, Database and Storage

$

Tivoli IT Asset

Management SolutionDedicated Hardware &

Software

Reports go to:

Cost Centers

Departments

Various slices for financial analysis

Usage & Accounting Manager IT Chargeback and Transaction Billing

Unix, Linux, Oracle, Storage, Middleware, Applications and other third party hardware and software

Windows, Exchange, Notes, SQL Server, MS Disk Storage, Middleware

and Applications

ITUAM Data Collectors Tivoli Decision Support for z/OSITUAM Data Collectors

IT Service Level AdvisorAdjustments for Service

Level Violations

Cost reporting in SLA

pSeries and xSeries servers will come with this capability prepackaged (Sept 2006)

IBM Confidential

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IT Service Management

© 2006 IBM Corporation

The Challenge and the Solution –

Align IT Software Spending with Business Priorities Tivoli’s Unique Capability

What software do I have?

How much is each software asset costing me now and in the near future?

All three questions must be answered to align IT spending with Business Goals

To what extent is this software used?

Is this different from what was purchased?

Auto-Discovery of Software Assets

End-to-endTivoli License Compliance Manager

Usage & Activity Monitoring

Tivoli License Compliance Manager Tivoli Contract Compliance Manager

Contract Management

Comparing Usage to ContractsTivoli Contract Compliance Manager

Page 48: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation

Summary Integrate and Interoperate

Maintaining our leadership in enhancing System z hardware and software to integrate and interoperate with new platforms and applications

System z and End to End Solutions

Providing System z and End-to-End management solutions to find and fix problems quickly

IT Process Management

Improving service delivery with solutions that manage IT processes, based on ITIL best practices

ITSM Solutions

Delivering ITSM solutions that can meet your key IT challenges cost effectively

Page 49: © 2006 IBM Corporation Tivoli zSeries Update Mark Fallon Sales Leader Automation Performance NE IOT Mark_Fallon@uk.ibm.com

IT Service Management

© 2006 IBM Corporation