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© 2006 IBM Corporation
Tivoli zSeries Update
Mark FallonSales Leader Automation PerformanceNE [email protected]
IT Service Management
© 2006 IBM Corporation
Tivoli z Update Agenda
Customer Challenges
Tivoli z Strategic focus
IT Service Management & z
Tivoli z Portfolio Update
Summary
IT Service Management
© 2006 IBM Corporation
IT Organizations FaceTremendous Pressureon Many Fronts
Complexity: Resources, silos, composite applications
Change: Market demands, workloads, service levels
Compliance: Regulations, security, audit capabilities
Cost: IT infrastructure and management
78% of CEOs believe integrating business and technology is fundamentalfor innovation
Source: 2006 IBM Global CEO Survey
IT Service Management
© 2006 IBM Corporation
0
50000
100000
150000
200000
250000
300000
350000
2005 2006 2007 2008
Administration
Development
Operations
70% of CIO budget is Labor
Hardware
Services
Labor
Software70% of 2005 CIO Budget is Labor
Operations labor will be 73% of CIO labor budgets by 2008
Application development will decline at -10% CGR to 2008
0%
20%
40%
60%
80%
100%
2001 2002 2003 2004
App Development App Supt/Maint IT Operations
Application development & support labor has dropped from 48% to 34% of IT Labor spend over previous 4 years.
Source: Tivoli Commissioned IDC Study 1Q05Source: Gartner Group, IT Spending & Staffing surveys
Decrease in Efficiency as IT Spending Shifts to Operations LaborTrend: IT Efficiency and Effectiveness are Waning
70% of CIO budget is labor
$325B in operations labor by 2008
IT Service Management
© 2006 IBM Corporation
Create new business valueby transforming all forms of data into trusted information in business context — thereby reducing risk and improving business operations over the information lifecycle.
Information On Demand
Continually adjust the end-to-end zSeries IT service management infrastructure to deliver high-performance in a volatile business climate
IT Service ManagementSOA & Enterprise Transformation
Enable SOA, delivering business flexibility through integration and transformation within and beyond the enterprise-core systems, applications, data and skills to be reused in end-to-end, cross-platform solutions to create new business processes and end-user applications
Value of the MainframeDrive the Value of Hardware, Operating System, Middleware and Tools
zSeries Platform ReadinessDrive the Value of Individual Middleware Components
Information as a
Competitive
DifferentiatorInformati
on to Enable Innovati
on
Information as a
Strategic Asset
Information to
Manage the
Business
Data to Run the Busines
s
IT Service Management
© 2006 IBM Corporation
Grow capabilities for developing and deploying On Demand zSeries solutions
Support and exploit the latest features delivered in the underlying zSeries subsystems
Lower the TCO of zSeries software
Modernize look and feel
Contribute business autonomic capabilities to the zSeries environment
A management environment that allows customers to …
Tivoli’s zSeries Strategic Focus
IT Service Management
© 2006 IBM Corporation
IT Service Management and System z
ITSM: Logical evolution of Systems Management: Management focus shifting from IT resources to business services Resources becoming more autonomic Processes need to be more than just paper
• instantiated as automatable workflows to ensure compliance and consistency
No better foundation for ITSM than System z In the face of constant change, System z remains an effective and efficient
platform High availability …resiliency….transactional performance and security Low total cost of ownership
We’re committed to bringing System z solutions that: Expand System z capabilities while enhancing its proven strengths Reduce the costs associated with operations and systems management
IT Service Management
© 2006 IBM Corporation
IT Process ManagementProcess
Knowledge
Technology
Process is part of the System z DNA. The automation of business processes has been performed with System z for decades.
System z Core Competencies
With 40 years of experience, no other platform embodies the discipline, knowledge and skills of System z
System z has established itself as the most available, secure and capable platform ever deployed
IT Service Management
© 2006 IBM Corporation
IBM IT Service Management
IT Process ManagementIT Process Management Products
IT Service Management Platform
Best Practices
IT Operational Management Products
Automated ITIL-aligned workflows
Open, standards-based CMDB and workflow engine
Automated infrastructure-aligned tasks
Best Practices and Implementation Support
Our Approach to IT Service Management
Logical progression of the values that made System z what it is today
IT Service Management
© 2006 IBM Corporation
IT Process Managers Bridge Organizational Silos
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IBM IT Service Management
IBM IT Service Management
GA in June 2006!
Service Delivery
& Support
ServiceDeployment
InformationManagement
BusinessResilience
IT CRM & Business
Management
Automates IT management processes for rapid responsiveness and greater flexibility
Based on experience applying ITIL, eTOM, CoBIT and CMMI in customer environments
Extends autonomic computing technology experience to people, processes and information
Available in 2H 2006!
Availability Process Manager
Release Process Manager
Storage Process Manager
Capacity Management
Process Manager
Financial Assessment
Process Manager
Future Directions
SecurityManagement
Process Manager
Service LevelManagement
Process Manager
AssetManagement
Process Manager
Change andConfiguration Management
(included in the CCMDB)
Service Continuity
Management Process Manager
ComplianceManagement
Process Manager
IT Service Management
© 2006 IBM Corporation
• Configuration Management Database• Open, federated model• API and GUI reporting access• Automated application resource discovery
and mapping
• Workflow Engine• Based on WebSphere technology• Process modeling and simulation• Automated process execution• Real-time monitoring and reporting
• Automated Process Workflows• Change and configuration management
GA in June 2006
Based on proven IBM technology
IT Service Management Platform – An Open, Standards-Based Configuration Platform
IBM IT Service Management
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IT Service Management
© 2006 IBM Corporation
Tivoli Products Announced in September!
Tivoli IT Service Management Technology & ProductsLeverage Current Technology and Products
• Tivoli Business Systems Manager IBM Tivoli Enterprise Console 3.9 OMEGAMON XE on z/OS OMEGAMON XE for CICS OMEGAMON XE for IMS on z/OS OMEGAMON XE for DB2 PE on z/OS OMEGAMON XE for DB2 PM on z/OS OMEGAMON XE for Mainframe Networks OMEGAMON XE for Storage on z/OS OMEGAMON DE on z/OS IBM Tivoli Monitoring 6.1 Tivoli Composite Application Management IBM Tivoli for NetView on z/OS IBM Tivoli System Automation for z/OS 3.1 IBM Tivoli System Automation for Multiplatform
• Tivoli Remote Control
• Tivoli Workload Scheduler
• Tivoli Decision Support for z/OS
IT Operational Management
IBM Tivoli Change and Configuration
Management Database
Process Managers
Best Practices and Implementation Services
IBM Tivoli Change and Configuration
Management Database
Process Managers
IBM IT Service Management
IT Service Management
© 2006 IBM Corporation
IBM Tivoli MonitoringIncrease infrastructure resilience by identifying problems and automating responses at the source
Monitor your entire IT infrastructure through a single customizable workspace
Effectively link IT services together with processes, data, skills and tools
Enhanced! IBM Tivoli Monitoring
New! IBM Tivoli Enterprise Portal
Comprehensive solution for proactively managing your mainframe infrastructure
Quickly identify and solve system delays by analyzing bottlenecks and building a detailed picture of resource usage
Integrates with Tivoli Enterprise Portal
Enhanced! IBM Tivoli OMEGAMON XE for IBM System z9 and eServer zSeries
“IBM’s acquisition of Candle allowed me to buy the best solution from a company that I can depend on to support CNF well into the future— at a price that met our business requirements” —Jerry Duncan Technical Services Group Manager, CNF
IT Service Management
© 2006 IBM Corporation
New Product Releases for 2006
OMEGAMON XE on z/OS 3.1.0 OMEGAMON XE for CICS on z/OS 3.1.0 OMEGAMON XE for IMS on z/OS 3.1.0 OMEGAMON XE for DB2 PE on z/OS 3.1.0 OMEGAMON XE for DB2 PM on z/OS 3.1.0 OMEGAMON XE FOR MESSAGING V6.0 OMEGAMON XE for Mainframe Networks 3.1.0 OMEGAMON XE for Storage on z/OS 3.1.0
OMEGAMON XE for z/VM and Linux on zSeries *
IT Service Management
© 2006 IBM Corporation
Key Elements Across Releases
Product simplificationOMEGAMON XE for CICS (CICS and CICSplex support)OMEGAMON XE on z/OS (z/OS, Sysplex and Crypto)OMEGAMON XE for IMS (IMS and IMSplex)OMEGAMON XE for DB2 (DB2 and DB2plex, now packaged with DB2
PM and PE)
Continued Investment in currency Commitment that new functions do not increase overhead Transition of OMEGAMON II (3270 CUA-based) functions to
XE/TEP Interface
IT Service Management
© 2006 IBM Corporation
Simultaneously Manage TCP/IP, VTAM and NCP
Tivoli OMEGAMON XE for Mainframe Networks
View the VTAM session and the TCP/IP connection simultaneously to pinpoint the problem.
High cost of managing multiple mainframe networking technology
Problem
Solution View detailed analysis of TCP/IP
connections that are slow, unstable or down – and quickly identify whether the problem is hardware-related or within the TCP/IP stack
Monitor VTAM buffer pools, virtual route analysis and NCP performance through a single, integrated interface
Potential Benefits
Quickly identify whether problem is hardware-related or within TCP/IP stack
IT Service Management
© 2006 IBM Corporation
By filtering out lower priority dataset groups, you are ensured of being alerted to problems for groups that impact your most critical applications
Focused view of critical dataset groups needed to diagnose problems
Problem
Solution
Complete support for dataset group allows for multiple views of storage and files
Targets important applications
Potential Benefits Speeds problem identification
and resolution Eliminates time spent filtering
extraneous information
Comprehensive view of mainframe-attached storage
Tivoli OMEGAMON XE for Storage
IT Service Management
© 2006 IBM Corporation
End to End Management from TivoliCurrent System z Portfolio
OMEGAMON XE for IMS on
z/OS v3.1.0
OMEGAMON XE for MF Networks
v3.1.0
System Automation for z/OS 3.1
OMEGAMON XE for CICS
on z/OS v3.1.0
ITCAM for Resp Time Trk
V6.0
NetView on z/OS v5.2
IBM Tivoli Monitoring
v6.1
Customers
System Automation for Multiplatforms
v2.1
OMEGAMON XE for DB2 PE, DB2 PM
v3.1.0
OMEGAMON XE for z/OS
v3.1.0
Tivoli Enterprise Console
v3.9
ITCAM for WebSphere
V6.0
OMEGAMON XE for
Storage on z/OS v3.1.0
ITCAM for SOA V6.0
IT Service Management
© 2006 IBM Corporation
Mainframe ResourcesDistributed Resources J2EE TransactionsBusiness Services
Executive Dashboard
Service Level Reporting
Launch in Context
Everything at your Fingertips
Tivoli Enterprise Portal – 2006 is all about IntegrationA Dynamic Role-based Workspace for Integrating IT Operations Silos – One
portal to monitor the overall health of the infrastructure
IT Service Management
© 2006 IBM Corporation
Product Integration with the Tivoli Enterprise Portal TODAY:
ITM v6 & ITM v5 OMEGAMON XE
• z/OS, IMS, CICS, Storage, Mainframe Networks • DB2: OMEGAMON XE for DB2 Performance Monitor and Performance Expert
Tivoli Enterprise Console NetView for z/OS Tivoli Storage Optimizer (ITSO) ITCAM for SOA, ITCAM for RTT, ITCAM for WebSphere Tivoli Service Level Advisor z/OS Management Console Tivoli Business System Manager
• Launch in Context now, Integrated Operator Console Soon Most any product with a browser-based or 3270 (Host on Demand) view
COMING SOON:
TADDM Tivoli Workload Scheduler Tivoli Systems Automation Micromuse products (Precision, Netcool, etc) OMEGAMON XE for z/VM Linux ITCAM for J2EE
IT Service Management
© 2006 IBM Corporation
IBM OMEGAMON z/OS Management Console
Shipped 1.1.0 December 2005 and 1.1.1 (ITM V6 support) March 2006Eliminates memorization of complex DISPLAY commandsVisualizes status of sysplex resources and Health Checks
Web page :http://www-306.ibm.com/software/tivoli/products/omegamon-xe-zos/
IT Service Management
© 2006 IBM Corporation
Futures - OMEGAMON 4.1.0Themes Customer Satisfaction
Globalization Exploitation of new OS and middleware releases Customer Enhancements
Portfolio Simplification Candle Management Workstation and OMEGAMON II features now in XE OMEGAMON XE for USS merged with OMEGAMON XE for z/OS
Integration Dynamic Workspace Linking Launch in Context
• TWS, TBSM, and more Tivoli Data Warehouse – pruning and aggregation
Serviceability Problem Determination Guides
IBM Confidential
IT Service Management
© 2006 IBM Corporation
OMEGAMON XE for z/VM and Linux on zSeries
Monitors zVM and Linux on zSeries Provides workspaces that display
Overall System Health Workload metrics for logged-in users Individual device metrics LPAR Data
Composite views of zLinux running on VM Leverages the VM Performance Toolkit
IBM Confidential
IT Service Management
© 2006 IBM Corporation
End to End Management from TivoliCurrent System z Portfolio
OMEGAMON XE for IMS on
z/OS v3.1.0
OMEGAMON XE for MF Networks
v3.1.0
System Automation for z/OS 3.1
OMEGAMON XE for CICS
on z/OS v3.1.0
ITCAM for Resp Time Trk
V6.0
NetView on z/OS v5.2
IBM Tivoli Monitoring
v6.1
Customers
System Automation for Multiplatforms
v2.1
OMEGAMON XE for DB2 PE, DB2 PM
v3.1.0
OMEGAMON XE for z/OS
v3.1.0
Tivoli Enterprise Console
v3.9
ITCAM for WebSphere
V6.0
OMEGAMON XE for
Storage on z/OS v3.1.0
ITCAM for SOA V6.0
IT Service Management
© 2006 IBM Corporation
The ITCAM Solution Portfolio
Monitor Infrastructure
ITM, OMEGAMON XE
Delivering high-performing composite applications.
ITCAM for RTT ITCAM for SOA
Analyze and Measure Transactions & Services
Man
ag
e A
pp
lication
ITCAM for WebSphere ITCAM for SOA
IT Service Management
© 2006 IBM Corporation
z/OS Service Management Operational Tools
OMEGAMON XE for IMS on z/OS
v3.1.0
OMEGAMON XE for MF Networks v3.1.0
System Automation for
z/OS 3.1
OMEGAMON XE for CICS on z/OS
v3.1.0
TBSM v3.1NetView on z/OS
v5.2
IBM Tivoli Monitoring v6.1
Customers
System Automation for Multiplatform
v2.1
OMEGAMON XE for DB2 PE, DB2
PM v3.1.0
OMEGAMON XE for z/OS v3.1.0
Tivoli Enterprise
Console v3.9
OMEGAMON XE for Storage on
z/OS v3.1.0
IT Service Management
© 2006 IBM Corporation
Tivoli NetView for z/OS 5.2
Interoperability with OMEGAMON XE for Mainframe Networks
IPv6 support
Automated response to intrusions
Automatic trouble ticket creation through products such as Peregrine ServiceCenter and Tivoli's Information Management for z/OS
New Functionality
IT Service Management
© 2006 IBM Corporation
Tivoli System Automation Portfolio
• SA z/OS - provides automation and high availability for z/OS
• AF/OPERATOR - SMB-focused automation product for z/OS
• AF/REMOTE provides secure outboard automation and console consolidation for disparate operating systems
• SA Multiplatform provides availability and automation support for cluster (on Linux and AIX) environments
• SA Mulitplatforms end-to-end component provides coordinated, cross-cluster/resource automation and high availability for multi-tiered applications
SA MP Base
AF/OPERATOR
z/OS
Linux, AIX
Cluster
SA MP e2e
SA z/OS
z/OS
(Adapter in
2006)
AF/REMOTE
Tivoli System Automation Portfolio
IT Service Management
© 2006 IBM Corporation
System Automation Portfolio Release Highlights
System Automation z/OS v3.1 Highlights Integration capabilities with OMEGAMON for DB2, IMS, CICS, z/OS
Tighter Integration with less set up time for the application supplied for GDPS
Increased number of policies and message automation table entries
NMC enhancements.
Adapter for end-to-end GUI .
Integration Strategies for SA z/OS
Enhanced integration with TWS - 8/06 SPE
WLM integration for on demand capacity management - - - - - 3/06 SPE
Further integration with GDPS - - 9/06 SPE
TEP Integration
IT Service Management
© 2006 IBM Corporation
System Automation for z/OS in the TEP
IT Service Management
© 2006 IBM Corporation
Tivoli Workload Scheduler Investment Strategy
Evolve toward a workload integration backbone Exploit SWG infrastructure components (eg WebSphere & DB2) Schedule a wide variety of business applications (ERP, J2EE, .Net, etc.) Integrate with workload management technologies (eWLM, etc.) Support event-based as well as calendar-based
Enhance end-to-end scheduling from any platform & zSeries focus Establish TWS as a cross-enterprise end-to-end advanced scheduler Provide a single consolidated view of all scheduling points Improve TWS for z/OS pure mainframe capabilities
Create a foundation for On Demand Enterprise scheduling Dynamically schedule & choreograph enterprise workloads across virtual
resources Integrate with business system management for policies & service level
management Integrate with provisioning to allocate capacity on demand
IT Service Management
© 2006 IBM Corporation
IBM Tivoli Workload Scheduler v8.3Single solution to manage workloads from multiple applications, across multiple platforms
Scheduling repository on a real RDBMS
Tivoli Management Framework replaced with WebSphere Infrastructure
Advanced planning capabilities
Public J2EE and Web Service APIs
Job Scheduling Console
End to End Job Scheduling
TWS z/OS Server TWS Server
z/OS based Distributed
TWS Agents
AIX, HP, Solaris, Windows, Linux, OS/400, z/OS…
TWS Business Agents
SAP PeopleSoft Oracle
TWS Dynamic Workload Broker
New!
New!
New Product for Distributing Workload
IT Service Management
© 2006 IBM Corporation
z/OS Service Management Operational Tools
OMEGAMON XE for IMS on z/OS
v3.1.0
OMEGAMON XE for MF Networks v3.1.0
System Automation for
z/OS 3.1
OMEGAMON XE for CICS on z/OS
v3.1.0
TBSM v3.1NetView on z/OS
v5.2
IBM Tivoli Monitoring v6.1
Customers
System Automation for Multiplatform
v2.1
OMEGAMON XE for DB2 PE, DB2
PM v3.1.0
OMEGAMON XE for z/OS v3.1.0
Tivoli Enterprise
Console v3.9
OMEGAMON XE for Storage on
z/OS v3.1.0
IT Service Management
© 2006 IBM Corporation
TBSM leverages 30+ data feeds to generate end-to-end Business Impact views
BMC
NetIQ
CA
Tivoli Monitoring• Resource• Performance• Applications• Network
z/OS•IBM•OMEGAMON•BMC•CA•ASG
Schedules
StorageRODM
WebSphere
CICS…
DB2
TWS, CA7, ZekeTWS, CA7, Zeke
TEC
Scheduling
Now Automated Resource Discovery from OMEGAMON XE/DE
IT Service Management
© 2006 IBM Corporation
Z Security Issues Regulatory Compliance
We don’t have the time or staff to perform regulatory audits on all of our critical systems
More and more difficult to adhere to security standards
Security Administration We have over 25,000 employees and they all
need personal access to data on zSeries Each individual needs specific access rights and
we must be 100% accurate Intrusion Detection and Management
We can’t get immediate notification of misuse within our system and what changes were made
Intrusion detection is a 24x7 sleepless job. But don’t have the capacity or funding
Centralized Security and Staffing Our data is spread across 20 zSeries systems
and each have unique security requirements Our internal skill set is declining and need to
quickly train a new generation of zSeries security personnel
“A bank stands or falls with its security system.
We cannot afford a single error. Not only the mainframes, but even more importantly the security system of the mainframes must be faultless before they go into production.”Thom Snels, senior security supporter, ABN AMRO
IT Service Management
© 2006 IBM Corporation
Top of Mind zSeries Security Issues
Quote from Ray Jones, VP zSeries Software Sales:
“zSeries today offers the best security of any server environment in the industry.
Despite this, customers tell us that they have two major concerns:
– First, how do they retain and grow zSeries security skills – it’s hard to learn the tricks of the trade about administering zSeries security.
– Second, how can they step up to the challenge of ever-increasing corporate governance and regulations, and make risk management more operational?”
Source: IBM zTalk Radio, zSeries Security July 2005
IT Service Management
© 2006 IBM Corporation
IBM strengthens IT Service Management strategy with efficient security administration and compliance management solutions from Vanguard Integrity Professionals
Vanguard Security Solutions Vanguard SecurityCenter™ offers an
easy-to-use graphical user interface for RACF and DB2 security administration on z/OS
Vanguard Administrator™ provides advanced security server management and analysis with automation and power utilities
Vanguard Analyzer™ assists with security system snapshots or full-scale System z9 security audits
Vanguard Enforcer™ manages and enforces security policy on z/OS and RACF
Vanguard Advisor™ provides event detection, analysis and reporting capabilities for z/OS and RACF
Complete Security Management Solution Security administration, integrity auditing,
and intrusion detection and management
Helps address the most stringent security rules and regulations
Reduces complexities of RACF security administration and enforces best practices
IT Service Management
© 2006 IBM Corporation
About Vanguard
VanguardVictoria LabsVictoria, BC, CANADA
VanguardVictoria LabsVictoria, BC, CANADA
VanguardResearch InstituteOrange, CA, USA
VanguardResearch InstituteOrange, CA, USA
Vanguard IntegrityProfessionals - NevadaLas Vegas, NV, USA
Vanguard IntegrityProfessionals - NevadaLas Vegas, NV, USA
Founded: 1986
Ownership: Privately held
Business: Information Security Software, Training, Services, & Solutions
Customers: 600 domestic and abroad, 1,400 software licenses
Employees: 75+ worldwide
Vanguard Integrity Professionals, Ltd.Berkshire, UK
Vanguard Integrity Professionals, Ltd.Berkshire, UK
IT Service Management
© 2006 IBM Corporation
ENUSC06-001
IT Service Management
© 2006 IBM Corporation
Who are Mainstar
Founded in 1978
Offices in the U.S.A., U.K., Benelux and Australia
Specialists in z/OS; Mainframe Storage and Recovery: Catalog Management Disaster Recovery Storage Management Business Resilience, Compliance and Auditing
Mainstar and IBM co-author many IBM Redbooks
2006 IBM and IBM GS announce CR+ as “Best of Breed”
IT Service Management
© 2006 IBM Corporation
Mainstar Products Catalog Management
Prevent unacceptable Data loss z/OS Catalog’s can be a Single point of Failure Diagnose and Fix Catalog errors automatically Ensure 24 x 7 Catalog availability
Business Resiliency and Compliance Non-intrusive and automated identification of your ‘critical’ data Accurately identify your business data assets and ensure they are
backed up Meet statutory audit requirements (Sarbanes, FSA, Basle-II, etc)
DFSMShsm Solutions Reduce time and unnecessary overheads with your DFSMShsm
Audits Automatically Diagnose and Fix errors in DFSMShsm Rebuild and Repair broken indexes within your Migration and Backup
tapes
IT Service Management
© 2006 IBM Corporation
IBM IT Service Management A Differentiated, Flexible Approach
IBM IT Service Management
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
Change and ConfigurationManagement Database
Server, Network & Device
Management
StorageManagement
SecurityManagement
Business Application
Management
Service Delivery
& Support
ServiceDeployment
InformationManagement
BusinessResilience
IT CRM & Business
Management
IT Financial Management Establish
IT FinancialManagement Framework
Plan and Control IT Budgets
Perform IT Financial
Accounting
Administer IT Charging
Evaluate IT Financial
Management Performance
IT Service Management
© 2006 IBM Corporation
Align IT with the Business …Align IT with the Business …
IT Financial Management has become a topic of increasing focus and an important issue for CXOs when
aligning IT with the Business Goals
Financial Management
Business Strategy
Governance
Service QualityInvestment
Asset Management &
ComplianceResource
Accounting & Chargeback
Optimization
IT Service Management
© 2006 IBM Corporation
Tivoli IT Asset Management
Is Strategically Focused on managing and controlling IT costs and compliance
Auto-discovers installed software inventory on IT hardware and collects hardware data
Creates product use activity information by monitoring executions and creating a log file.
Allow integration or “linking” of inventory and use activity information to existing contracts and licenses
Provides analytics to identify ways to control IT spending, optimize consolidation and upgrades, negotiate better vendor agreements and reduce contract compliance risk
Provides financial reporting on invoice reconciliation, depreciation, currency exchange and amortization
IBM Tivoli Usage & Accounting Manager ITUAM)
Is Strategically focused on collecting existing data about the use of IT resources and allocating those costs to the services that IT provides to the business
Collects usage data about IT resources like OS, database applications and storage devices from existing log files
Allows clients to take the collected data associate “per unit” costs and calculate the costs associated with IT Services
Creates report and charts on IT resource usage by service or department
Supports the creation of Service and Department budgets for IT resource utilization
Can feed data in the client’s accounting ledger and billing system for chargeback
IT Financial ManagementIBM Tivoli Application Dependency
Discovery Manager (TADDM)Is Strategically focused on discovering and maintaining Application level dependencies, pertinent configuration data, both current and historic
Agentless discovery of networks and dist servers to collect pertinent application and configuration data from the discovered objects. Limited vendor software product discovery.
Creates application dependency maps, ranging from business application interrelationships all the way down to network diagrams, based on applications running at the time of discovery.
Allows for the use of historical data to display changes made to discovered nodes as a means to explaining operational issues.
Allows for comparison of multiple like configured objects to determine differences in hardware/software configuration that may be contributing to operational issues.
IT Service Management
© 2006 IBM Corporation
The Challenge and the Solution -
Align IT Software Spending with Business Priorities IBM Capability
Who is consuming which IT resources? Data collectors for IT infrastructure can review consumption across multiple dimensions
What is the cost of those resources, including those that are shared?
Costing engine assigns cost to resource usage
How should IT allocate cost for chargeback, ROI, costing analysis, and billing?
Costing engine associates usage costs to consumers of IT resources
All three questions help align IT spending with business priorities
IT Service Management
© 2006 IBM Corporation
Usage & Accounting Manager (ITUAM)
Batch TSO, Transaction Processing, Database and Storage
$
Tivoli IT Asset
Management SolutionDedicated Hardware &
Software
Reports go to:
Cost Centers
Departments
Various slices for financial analysis
Usage & Accounting Manager IT Chargeback and Transaction Billing
Unix, Linux, Oracle, Storage, Middleware, Applications and other third party hardware and software
Windows, Exchange, Notes, SQL Server, MS Disk Storage, Middleware
and Applications
ITUAM Data Collectors Tivoli Decision Support for z/OSITUAM Data Collectors
IT Service Level AdvisorAdjustments for Service
Level Violations
Cost reporting in SLA
pSeries and xSeries servers will come with this capability prepackaged (Sept 2006)
IBM Confidential
IT Service Management
© 2006 IBM Corporation
The Challenge and the Solution –
Align IT Software Spending with Business Priorities Tivoli’s Unique Capability
What software do I have?
How much is each software asset costing me now and in the near future?
All three questions must be answered to align IT spending with Business Goals
To what extent is this software used?
Is this different from what was purchased?
Auto-Discovery of Software Assets
End-to-endTivoli License Compliance Manager
Usage & Activity Monitoring
Tivoli License Compliance Manager Tivoli Contract Compliance Manager
Contract Management
Comparing Usage to ContractsTivoli Contract Compliance Manager
IT Service Management
© 2006 IBM Corporation
Summary Integrate and Interoperate
Maintaining our leadership in enhancing System z hardware and software to integrate and interoperate with new platforms and applications
System z and End to End Solutions
Providing System z and End-to-End management solutions to find and fix problems quickly
IT Process Management
Improving service delivery with solutions that manage IT processes, based on ITIL best practices
ITSM Solutions
Delivering ITSM solutions that can meet your key IT challenges cost effectively
IT Service Management
© 2006 IBM Corporation