© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER

Miles Frederick – Cisco SSC B2B Program Manager

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

Cisco – Service Supply Chain (SSC)

“Deliver World-class Hardware and Technical Field Services that Exceed our Customers Standards for Deployment of Cisco Products and Network Availability”

Service Supply Chain (SSC) Mission Statement

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3

Cisco B2B: Integrated Value Chain View

END

USERS

M2OM2O

QTCQTC

I2RI2R

Channel Partners(Direct, Tier 1 & 2)

MaintenanceService Providers

Logistics Service Providers

Contract Manufacturers

Suppliers

Prepare Order

(Prod., Pricing, Config.)

Submit Order

(Quote, Verify, PO)

Invoice

Work Orders

Supply Chain Visibility

Shipment

(Docs., Instruct., Status)

F2DF2DOrder Status

(Changes, Ship Status)

Invoice

POS Report (Disti)

Inv. Report (Disti)Forecast & PO

Forecast & PO

Parts Orders, Inv. MgmtFinancial Svc. Provider or Bank

Credit Approval

Backlog, AVP

Payment Advice

STB

STB

Parts Logistics Providers

Delivery Status

FE Service Requests

FE Activity Status

Request Status

Order Acquisition & Management

Order Fulfillment & Supply Chain

Mgmt.

Shipment, Receipts

CustomsBrokers

Customs Docs.

Spare Parts Replacement & Service Maintenance

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4

SSC B2B

Large Volume 24x7 Transactions

Speed (2 Hr SLA for Part/FE delivery)

Data Accuracy

Business ReportingHands free and Extensible

B2B – A Key Enabler

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5

12:00 PM12:00 PM 4:00 PM4:00 PM

Moving from Manual to Integrated

XML

Customer Initiates Request

for Service

Customer Initiates Request

for Service

Part & FE Arrive at Customer

Site

Part & FE Arrive at Customer

Site

TACLaunchedPremiumService

Request

TACLaunchedPremiumService

Request

PartnerStatus

Timestamps Reported

PartnerStatus

Timestamps Reported

Automated TPL / TPM

Select

Automated TPL / TPM

Select

TPLNotification/ DispatchRequest

TPLNotification/ DispatchRequest

CustomerSelf Service

Launchvia Web

CustomerSelf Service

Launchvia Web

TPM Notification/ Dispatch Request

TPM Notification/ Dispatch Request

Dispatch,Status,Update

Dispatch,Status,Update

PSD

XML

Web SVOSubmit SVO Submit XML Feed

XML

SVO Submit XML Feed

8 Minutes8 Minutes

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6

How We used Oracle

Business Events

Out of the box APIs (when possible)

XML Mapping using XML Gateway

Use of Trading Partner forms to manage relationship

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7

Cisco’s B2B Architecture

CEPS FAX Server

sj-fax-01

CTSPRDDB

C3 11i DB & Apps servers

11i Apps

SHELL

HTTPS

Par

tner

's B

2B

Sys

tem

(T

PL

s/T

PM

s)

Inte

rnet

XML Gateway

JDBC

JDBC

FAXEMAIL

WM - WebSphereCEPS - Cisco Enterprise Print System

HTTP - sync response for carrier status

CISCO INTERNAL

JDBC

High Availability

P1 DB

DMZ FirewallInternal-DMZ FirewallInternal Firewall

Enterprise B2B Architecture

(Rnet)

Enterprise B2B Architecture

(Rnet)

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8

Third Party Logistics (including CB and FF) Third Party Logistics (including CB and FF) Third Party MaintanceThird Party Maintance

Shipping Order (3B11)

Shipping Order Status(3B3)

TPMDGI ReceivingFulfillment

Customs Complaince(3B18)

I2R – EB2B TransmissionsI2R – EB2B Transmissions

ShipmentConfirmation(3B13)

ASN(3B2)

ReceiptConfirmation(4B2)

Order Cancel(3B14)

Cycle Count(4C1)

Part MasterUpdate(2A1)

Requistion(3A4)

MaterialAdjustments(4B3)

Export

SubinventoryTransfer(3B12)

ServiceRequest(9Z8)

ServiceRequestStatus(9Z9)

ServiceRequestUpdate(9Z10)

Repair

RepairOrder(7B5) WIP

Data(7B1)

RepairRepair

Inventory Mgt

QualityData(7C6)

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9

Cisco Service Supply Chain – Symphony

Repair

3PL

Carrier (CB, FF)

Third Party Maintenance

Reverse Logistics

Repair

7B5 – Work Order7B1 – WO Status7C6 – Quality Data

Reverse LogisticsReturn ASN - 3B2Receipts - 4B2Repair Shipping - 3A4Product Update - 2A1

Field Service9Z8 – FE Request9Z9 – FE Status9Z10 – FE Update

Logistics3B11 – Ship Request3B13 – Ship Confirm3B14 – Ship Cancel3B18 – Shipping Doc3B2 – ASN3B3 – Shipping Status4B2 – Receipt Notice4C1 – Cycle Count

7B57B1

3B2

4B23A4

2A1

Custom

3B4B 4C

3B18

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11