© 2005 Microsoft Corporation. All rights reserved. New South Wales Government Road Show FY06 NAMS March / April 2006

© 2005 Microsoft Corporation. All rights reserved.

New South WalesNew South WalesGovernmentGovernment

Road Show FY06Road Show FY06

NAMSNAMS

March / April 2006March / April 2006

New South WalesNew South WalesGovernmentGovernment

Road Show FY06Road Show FY06

NAMSNAMS


© 2006 Microsoft Corporation. All rights reserved. Page 2

What we want to achieve in this session?What we want to achieve in this session?

Inform about the results of NAMS after 3 Inform about the results of NAMS after 3 yearsyears

Invite you to share your experience with Invite you to share your experience with othersothers

Discuss potential changes and enhancements Discuss potential changes and enhancements for the futurefor the future

and especially collect feedback from you and especially collect feedback from you helping us to make NAMS even more helping us to make NAMS even more valuable for NSW Government in the futurevaluable for NSW Government in the future


Improving NAMSImproving NAMS

NAMS Results after 3 YearsNAMS Results after 3 Years

NAMS BackgroundNAMS Background

NNSW SW AAgreement for greement for MMicrosoft icrosoft SSoftwareoftware

Software Assurance Benefits under NAMSSoftware Assurance Benefits under NAMS

Services, Workshops, Support and OthersServices, Workshops, Support and Others

Next StepsNext Steps










Goals with NAMSGoals with NAMS

NSW Government goals:NSW Government goals:Reduction in IT costs through umbrella agreement with Reduction in IT costs through umbrella agreement with volume take-up ofvolume take-up of

60,000 desktops60,000 desktops in year 1in year 190,000 desktops90,000 desktops in year 2in year 2120,000 desktops120,000 desktops in year 3in year 3

SignificantSignificant price advantage price advantage over GOLP over GOLPPredictabilityPredictability through fixed price for 5 years through fixed price for 5 yearsEasierEasier license management & license management & reduced riskreduced risk of non of non compliancecompliance

Costs based on the number of PCs, not based on volumes of Costs based on the number of PCs, not based on volumes of individual productsindividual products

FlexibilityFlexibility for agencies for agenciesIndividual decision by agenciesIndividual decision by agenciesAnnual opportunity to adjust commitment based on Annual opportunity to adjust commitment based on individual requirementsindividual requirements

Added by Microsoft after contract was signed:Added by Microsoft after contract was signed:Set of value adding benefits like Training Voucher, Set of value adding benefits like Training Voucher, eLearning, Technet, free telephone support for server eLearning, Technet, free telephone support for server technology, …technology, …


NAMS in briefNAMS in brief

NAMS = New South Wales Agreement for NAMS = New South Wales Agreement for Microsoft SoftwareMicrosoft Software

Open forOpen forNSW State GovernmentNSW State Government

NSW Local GovernmentNSW Local Government

NSW managed federal agenciesNSW managed federal agencies

Not-For-Profit OrganisationsNot-For-Profit Organisations

Co-ordinated by NSW Dept of CommerceCo-ordinated by NSW Dept of Commerce

Five year agreementFive year agreement

Enrolments for organisations last for three years Enrolments for organisations last for three years or moreor more


How NAMS works?How NAMS works?










> 180 individual customers> 180 individual customers 92,500 desktops92,500 desktops Saving FY06 for NSW Government > $A 7.5 mSaving FY06 for NSW Government > $A 7.5 m NAMS benefits of more than $A20m to dateNAMS benefits of more than $A20m to date

2,530 Training Vouchers2,530 Training Vouchers >400 Server Support Calls>400 Server Support Calls 925 copies of Technet Plus925 copies of Technet Plus eLearning for Operating System, Desktop and ServereLearning for Operating System, Desktop and Server Right to procure PCs with Windows XP HomeRight to procure PCs with Windows XP Home Deployment Workshops for >100 employeesDeployment Workshops for >100 employees

Customers very satisfied with value, ease, flexibility & Customers very satisfied with value, ease, flexibility & predictabilitypredictability

Interesting:Interesting: Customers prefer Subscription Customers prefer Subscription

Customers ask for clarity above 2008Customers ask for clarity above 2008 Additional customers want to join nowAdditional customers want to join now Customers request more products / solutions being Customers request more products / solutions being

availableavailable Customers ask for change of some rulesCustomers ask for change of some rules Customers ask for Services & Support from MicrosoftCustomers ask for Services & Support from Microsoft

NAMS Snapshot March 2003NAMS Snapshot March 2003










Potential ways into the future with NAMSPotential ways into the future with NAMS

NAMS modelNAMS model2003 - 20082003 - 2008

Extend NAMS Extend NAMS as it is for as it is for

future yearsfuture years

Let NAMS run Let NAMS run out in 2008out in 2008

Replace Replace NAMS by an NAMS by an all-inclusive all-inclusive

offeringoffering

Redesign Redesign NAMS to NAMS to

reflect new reflect new solutions solutions


Extended NAMS structureExtended NAMS structure

01.07.2003 01.07.2004 01.07.2005 01.07.2006 01.07.2007 01.07.2008

Enrol in June / July 2003



+ 1 year + 1 year

+ 1 year

ReviewNAMS

01.07.2009 01.07.2010 01.07.2011




+ 1 year + 1 year

+ 1 year

ReviewNAMS

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Desktop Applications:Windows, Office, Project, Visio

Core Infrastructure:Windows, Exchange

Advanced Infrastructure:MOM, SMS, SPS, SQL

Making additional Products & Solutions Making additional Products & Solutions available under NAMSavailable under NAMS

Biz Apps:EPM, CRM, Doc

Management, BizPlanning, Integrated

Finance, Workflow, Biz AppsIntegration, Adv. Collaboration

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Grouping Solutions and Products to address business painGrouping Solutions and Products to address business pain

Group Component

Core Element

Standard Desktop around Office and Windows

Additional Desktop Applications (excl. Project)

Enterprise Project Management

Workflow Management

Business Planning and Busienss Scorecard

Customer Relationship Management

Basic Servers for File, Print, Application Platform and Messaging

Security (Firewall, Server Anti Virus, Anti Spam)

Desktop Deployment & Management, Server Management

Communication

Data Management

Internal and external Collaboration incl. Document Management

Business Application Integration

External Connectors

Core Financials & Asset Management

Advanced Financials

Procurement & Sales

Customisation

Information Worker

Products

Standard Server

Products

Enterprise Server

Products

Enterprise Business

Applications for Local

Govt.


Core ElementCore ElementNAMS entry point around Office & Windows

Windows OS Enterprise Edition Upgrade including

Windows Defender (Anti Spyware)WinPE (Windows Pre-Installation Environment)Virtual PC Express (original OS + 1 guest OS)Full Volume HD Encryption (theft protection)Windows Fundamentals (support for older HW)

Windows CAL & Exchange CALOffice Standard or ProfessionalWindows TS CALs for 15% of desktop count

Questions:Mix of Office Standard and Professional?Increased rate of Windows TS CALs?


Basic Information WorkerBasic Information Worker

Desktop products for increased desktop productivity

Visio ProfessionalFrontPageOneNoteInfopath Forms Server

Comment: Part of replacement of Non Office AppsQuestions:

Should Visual Studio be included?Replacing complex “usage calculation” in NAMS by buy-out restriction?


Enterprise Project ManagementEnterprise Project Management

Products to manage single and multi-project environments

Project Standard or ProfessionalProject Server & CALs

Comment: Part of replacement of Non Office AppsQuestions:

Should Visual Studio be included?Replacing complex “usage calculation” in NAMS by buy-out restriction?


Workflow ManagementWorkflow Management

Business solution to manage and administer business-wide workflows

Workflow Manager & CALs

Forms ServerGraphical workflow designClient InfoPath is part of Office Professional

Questions:Should Visual Studio be included?


Business Planning & ScorecardsBusiness Planning & Scorecards

Enterprise solution to manage the business planning process and to administer business scorecards

Business Central & CALs

Business Scorecard Manager & CALs



Customer Relationship ManagementCustomer Relationship Management

Technology for Managing internal or external customer relations

CRM Server

CRM ProfessionalQuestions:

Should Visual Studio be included?


InfrastructureInfrastructure

Technology for basic File Sharing & Print, Application Platforming and Email

Windows Std / Ent Server

Exchange Std / Ent Server

Speech Server (for Exchange)Questions:

Should Virtual Server be included?


SecuritySecurity

Technology for Identity Integration & Management, Business Firewall, Server Anti Virus and Server Anti Spam

Identity Integration Server

ISA Server

Antigen CALs for

Exchange

SharePoint

Instant Messaging

Antigen Spam Manager for Exchange

Question:Microsoft is going to release a desktop security offering for home users. Should such an offering be included in NAMS?


Deployment & ManagementDeployment & Management

Technology for Desktop Deployment and Management and Server Management

System Management (Server & CALs)

Microsoft Operations Manager (Management & Server)

System Centre Data Protection (Management & Server)

Comment: Part of replacement of Core Server Option


CommunicationCommunication

Technology for Live Meetings and integrated Multi Channel Communication including Telephony Integration & VoIP

Office Communicator

Live Communication (Server, CALs)

Telephony CALs


Data Management & Business IntelligenceData Management & Business Intelligence

SQL Server Database Management

SQL Server

Standard / Enterprise

32 / 64 bit

Based on CALs / based on processors



CollaborationCollaboration

Technology for internal and external Collaboration and Business Portal

Ad Hoc Collaboration (Groove)SharePoint Portal (Server & CALs)Content Management Server

Comments: Part of replacement of Core Server OptionQuestions:



Business Application IntegrationBusiness Application Integration

Technology to connect different business application, i.e. Finance and Document Management

BizTalk Server & all available adaptersERP Systems, i.e. SAP 4.x and 6.20, JD Edwards, Peoplesoft, Oracle Applications

3rd party databases i.e. Oracle, DB2

3rd party CRM systems, i.e. Siebel, ClarifyCRM

Other Business Applications, i.e. Windows SharePoint Services, Tibco Rendezvous & EMS, Websphere MQ 2.0

Structured Files, i.e. Host Applications & Host Files (IBM mainframe), Base EDI

Questions:Should Visual Studio be included?Should MENDOCINO be included in this option?


External ConnectorsExternal Connectors

Technology to enable external biz apps communication & collaboration for

All external connectorsCustomer Relationship Management

Exchange & Live Communication Server

Business Scorecard & Enterprise Project Management

SharePoint Portal Server

Windows Server & Web Server & Terminal Server



Core Financials and Asset ManagementCore Financials and Asset Management

Business Applications (Microsoft Dynamics) for

Core Financial & Asset ManagementAdvanced FinancialsProcurement and SalesCustomisation

Advanced FinancialsAdvanced Financials

Procurement & SalesProcurement & Sales

Customisation ToolsCustomisation Tools


General questions about NAMS General questions about NAMS StructureStructure

Fact:90% of NAMS customers run Infrastructure Server75% of NAMS customers run SQL Server

Question:Should these options be included in the Core for all customers?If so, should Visual Studio also be included in the Core?

ElementElement Annual Costs Annual Costs OperatingOperating

Annual Costs Annual Costs OwnershipOwnership

Core Core ProfessionalProfessional $A 260$A 260 $A 230$A 230

Infrastructure Infrastructure Server OptionServer Option $A 18$A 18 $A 12$A 12

SQL Server SQL Server OptionOption $A 60$A 60 $A 39$A 39

TotalTotal $A 338$A 338 $A 281$A 281

Group Component

Core Element

Standard Desktop around Office and Windows



Workflow Management



Basic Servers for File, Print, Application Platform and Messaging

Security (Firewall, Server Anti Virus, Anti Spam)

Desktop Deployment & Management, Server Management

Communication

Data Management



External Connectors

Core Financials & Asset Management

Advanced Financials

Procurement & Sales

Customisation

Information Worker

Products

Standard Server

Products

Enterprise Server

Products

Enterprise Business


Govt.


AdvantageAdvantageSlightly lower priceSlightly lower price

DisadvantageDisadvantageRequirement to count licenses Requirement to count licenses and product classes and and product classes and buy buy base licensesbase licensesExpensiveExpensive to increase to increase desktop countdesktop countExpensiveExpensive to add new to add new options, technologiesoptions, technologiesDesktop count can grow, but Desktop count can grow, but not shrinknot shrink

Current usage 25%Current usage 25%

AdvantageAdvantage

Cost efficient entry in NAMS Cost efficient entry in NAMS w/o previous EA or SAw/o previous EA or SA

No requirement to count No requirement to count licenseslicenses

Desktop count can grow Desktop count can grow andand shrinkshrink

DisadvantageDisadvantage

TheoreticallyTheoretically 9 years 9 years to to qualify for Ownership at no qualify for Ownership at no extra costsextra costs

Current usage 75%Current usage 75%

NAMS Operating Model(Costs based on Subscription)

NAMS Ownership Model(Costs based on Software Assurance)

Several customers request moving from Ownership to Operating Several customers request moving from Ownership to Operating because of ease, flexibility, predictability & unlimited access because of ease, flexibility, predictability & unlimited access and and because of lower long-term costsbecause of lower long-term costs

Question: Would you consider moving from Ownership to Operating Question: Would you consider moving from Ownership to Operating to take advantage of these benefits?to take advantage of these benefits?

NAMS Ownership and NAMS OperatingNAMS Ownership and NAMS Operating


Continuity to current NAMS modelContinuity to current NAMS modelCurrent NAMS Options Potential future NAMS Options

Core Standard

Core Professional

Information Worker Productivity


Infrastructure Server Infrastructure Server

Infrastructure Server

Deployment & Management

Collaboration

SQL Server SQL Server

Non Office Applications

Core Server

Core Element


And what would the costs be?And what would the costs be?Will depend on final structure ( your feedback)

Some ideas for your planning:Costs for existing components similar to current modelMost new components potentially between $A20 and $A50Enterprise Business Applications higherSpecial conditions for entire Groups and the Lot

Group NAMS Component

Core Element

Core Element as Standard Desktop with Office and Windows



Workflow Management



Basic Servers for File, Print and Messaging

Security (Server Anti Virus, Anti Spam)

Server and Desktop Deployment & Management

Communication & Mobility

Data Management



External Application Connectors

Core Financials & Asset Management (Great Plains / Navision)

Advanced Financials (Great Plains / Navision)

Procurement & Sales (Great Plains / Navision)

Customisation (Great Plains / Navision)

Advanced Dynamics (Axapta)

Information Worker

Products

Standard Server

Products

Enterprise Server

Products

Enterprise Business


Govt.


Core Element

Core Element as Standard Desktop with Office and Windows



Workflow Management



Basic Servers for File, Print and Messaging

Security (Server Anti Virus, Anti Spam)

Server and Desktop Deployment & Management

Communication & Mobility

Data Management



External Application Connectors

Core Financials & Asset Management (Great Plains / Navision)Advanced Financials (Great Plains / Navision)Procurement & Sales (Great Plains / Navision)Customisation (Great Plains / Navision)

Information Worker

Products

Standard Server

Products

Enterprise Server

Products

Enterprise Business


Govt.


Core Element

Core Element as Standard Desktop with Office and WindowsAdditional Desktop Applications (excl. Project)Enterprise Project ManagementWorkflow ManagementBusiness Planning and Busienss ScorecardCustomer Relationship ManagementBasic Servers for File, Print and MessagingSecurity (Server Anti Virus, Anti Spam)Server and Desktop Deployment & ManagementCommunication & MobilityData ManagementInternal and external Collaboration incl. Document ManagementBusiness Application IntegrationExternal Application ConnectorsCore Financials & Asset Management (Great Plains / Navision)Advanced Financials (Great Plains / Navision)Procurement & Sales (Great Plains / Navision)Customisation (Great Plains / Navision)

Information Worker

Products

Standard Server

Products

Enterprise Server

Products

Enterprise Business


Govt.










Enterprise Source License Program

Home Use Program Employee Purchase

Program Corporate Error

Reporting

Extended Hotfix Support incl. Desktop Apps.

Procurement of PCs with XP Home

24x7 Telephone Support Unlimited Internet Support Cold Back Up for Disaster Recovery TechNet Plus

More benefits for NAMS CustomersMore benefits for NAMS Customers

Services Vouchers for Desktop Deployment Planning and other standard Services

eLearning

Training Vouchers to skill up IT Pros


NAMS Benefits: Training Vouchers & SupportNAMS Benefits: Training Vouchers & Support

Number of Desktops >250 >2,500 >6,000

Training Days 30 45 75

Desktop Support Calls 0 5 12

NAMS Option Infrast. SQL Deploym. Security

# Desktops for 1 Server Support Call ~ 150 ~ 250 ~ 400 ~ 550

Server Web Support unlimited

Amount of training vouchers & support calls over 3 yearsAmount of training vouchers & support calls over 3 years

Desktop Support:Desktop Support: 1 support call for every 500 desktops1 support call for every 500 desktops

Server Support:Server Support: 1 support call for every customer1 support call for every customer 1 support call for every $A30k on servers & CALs1 support call for every $A30k on servers & CALs

Calls are transferable between desktop and serverCalls are transferable between desktop and server


NAMS Benefits: Service DaysNAMS Benefits: Service DaysFor NAMS Core Element

Number of Desktops ~ 200 ~ 500 ~ 2,000 ~ 4,000

Service Days 1 3 6 10

Amount of service days over 3 yearsAmount of service days over 3 years

Exact amount is calculated on value of desktop applicationsExact amount is calculated on value of desktop applications

Training Vouchers can be exchanged for Service DaysTraining Vouchers can be exchanged for Service Days 2 Training Vouchers for 1 Service Day2 Training Vouchers for 1 Service Day Maximum 20 Training Vouchers for 10 Service DaysMaximum 20 Training Vouchers for 10 Service Days

Potential use Service Days against Packaged Services Potential use Service Days against Packaged Services cataloguecatalogue

For NAMS Core Element + NAMS Basic Information Worker + NAMS Enterprise Project Management

Number of Desktops ~ 150* ~ 350 ~ 1,500 ~ 3,000

Service Days 1 3 6 10










NAMS: Packaged ServicesNAMS: Packaged Services

Packaged On Site Services designed for certain NAMS optionsPackaged On Site Services designed for certain NAMS options

Take Up of services in line with anniversary process; Microsoft Take Up of services in line with anniversary process; Microsoft Consulting Services working with customers to clarify datesConsulting Services working with customers to clarify dates

Potentially use of Training Vouchers for certain packaged Potentially use of Training Vouchers for certain packaged servicesservices

NAMS Option On Site Services Price

Starter Zero Touch Desktop Services $16,000

Advanced Zero Touch Desktop Service $32,000

Microsoft Technology Strategy Service Phase I $48,000

Exchange 2003 Implementation Review $34,000

Exchange 2003 Logical Design Review *

Active Directory Logical Design Review $16,000

Active Directory Design and Operational Review *

Active Directory Healthcheck *

MOM Design *

MOM Design Review *

SMS Design *

all prices are excl. GST

Core Element


Deployment & Management

frarnold

In regards to vouchers: we are still waiting on Corp to make some decisions re: the use of services vouchers1. it seems likely that there will be a limit on how many vouchers customers will be able to use on any one offering2. it seems likely that the limit will be 10 consulting days3. it seems likely that they will be able to use that limit and top up in dollars to take advantage of the offering4. we need clarification as to what the vouchers can be used for. Theoretically they are to be used for Desktop Deployment Planning Services meaning we may not be able to use them for any of the services offerings.


NAMS: Customer WorkshopsNAMS: Customer Workshops

Class Room Workshops at Microsoft designed to align with Class Room Workshops at Microsoft designed to align with certain NAMS options certain NAMS options

Take Up of workshops in line with anniversary process; Take Up of workshops in line with anniversary process; Microsoft Consulting Services working with customers to Microsoft Consulting Services working with customers to clarify datesclarify dates

NAMS Option On Site Workshops per attendee Days Price

Windows Critical Problem Management 1 $1,200

Securing Windows 2003 Server 3 $3,000

Active Directory Troubleshooting 2 $2,400

Activie Directory Disaster Recovery 1 $1,200

Exchange 2003 Database Recovery 3 $3,000

Business Apps. Integration

Biztalk Server 2004 Development 4 $4,000




NAMS: Support OptionsNAMS: Support OptionsPremierStd/ Plus

Level 0 Level 1 Level 0 Level 1 Level 0Preventive Services (Hours) 70 70 ●Health Check Workshop ●Core Technology Workshop ●Support Assistance (Hours) 10 20 10 10 110

Break-Fix (Hours) 15 30 30 60 70

Critical Situation Management ○ ○ ● ● ●Rapid Onsite Support Services ○ ○ ● ● ●Incidents Available ●Designated Support Professional ●Designated Support Team ●Hours for- Account Profiling & Reporting- Planning Resource Facilitation- Knowledge Transfer & Training

30 50 70 90 140

Support Level Designated

Escalation Management ●Onsite Account Management Services ● (incl.)Visual Studio with MSDN Optional

MS Premier Online ● ● ● ● ●55 100 180 230 320

$12,000 $22,000 $48,000 $60,000 $86,000$3,000 $3,000 $3,000 $3,000 N/ A

○ ○

○

Support OptionEssential Premier Foundation

○○ ○

○○ ○

Shared Designated

○ ○

● ●○ ●


I nformation Services

○ ○

Total HoursAnnual Costs

Additional 10 hour Pack

Problem Resolution

Support

Proactive Services

Support Account

Management

Take Up of Support in line with anniversary processTake Up of Support in line with anniversary process


OthersOthers

Would it be of value to extend NAMS even further for i.e.

Mobile devices like PocketPCs or SmartPhonesTabletPCsMicrosoft Hardware (Keyboards, Mice)XBOX for i.e. Community CentresManaged Desktop ServicesPackaged Implementation Services










From here to an extended NAMS modelFrom here to an extended NAMS model

TopicTopic WhatWhat TimeTime

NSW Road ShowNSW Road ShowCollect feedback about Collect feedback about NAMS and input for NAMS and input for potential enhancementspotential enhancements

March 2006March 2006

Internal preparationInternal preparationAnalyse feedback and Analyse feedback and work out draft for work out draft for enhanced modelenhanced model

March 2006March 2006

Discussion with NSW Discussion with NSW Dept of CommerceDept of Commerce

Adjust existing contract Adjust existing contract to reflect requested to reflect requested changeschanges


NAMS Road ShowNAMS Road Show2 hour breakfast session 2 hour breakfast session in 9 weeks at the same in 9 weeks at the same locationlocation

May 2006May 2006

Signing EnrolmentsSigning EnrolmentsCustomers can transition Customers can transition from current model to from current model to enhanced modelenhanced model

June / July 2006June / July 2006

© 2005 Microsoft Corporation. All rights reserved.

Documents

© 2005 Microsoft Corporation. All rights reserved. New South Wales Government Road Show FY06 NAMS March / April 2006