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© 2005 John Jordan. Permission to reproduce granted if source is attributed.
Five ConflictHandling Modes
Vista Tours
© 2005 John Jordan. Permission to reproduce granted if source is attributed.
VISTA TOURS:
INTRO / PROJECT OVERVIEW / STRATEGY
PURPOSE & BENEFITS
BIBLICAL PERSPECTIVE
CALENDAR / ASSIGNMENTS
PRAYER LETTERS / FINANCES
CULTURE
COMMUNICATION
TRAVEL / SAFETY / HEALTH
VISTA TOURS:
INTRO / PROJECT OVERVIEW / STRATEGY
PURPOSE & BENEFITS
BIBLICAL PERSPECTIVE
CALENDAR / ASSIGNMENTS
PRAYER LETTERS / FINANCES
CULTURE
COMMUNICATION
TRAVEL / SAFETY / HEALTH
Interpreting Your Scores
Uncooperative Cooperative
Assertive
Unassertive
Competing
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Competing
• You pursue your own concerns at the other person’s expense
• Power-oriented mode
• Defending a position which you believe is correct
• Trying to win at all costs
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Competing
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CULTURE
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TRAVEL / SAFETY / HEALTH
Interpreting Your Scores
Uncooperative Cooperative
Assertive
Unassertive
Competing
Accomodating
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Accomodating
• You neglect your own concerns to satisfy the concerns of the other person
• An element of self-sacrifice in this mode
• Selfless generosity or charity• Obeying another person’s order
when you would prefer not to• Yielding to another’s point of view.
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Accomodating
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Interpreting Your Scores
Uncooperative Cooperative
Assertive
Unassertive Avoiding
Competing
Accomodating
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Avoiding
• You do not address the conflict
• Diplomatically sidestepping an issue
• Postponing an issue until a better time
• Simply withdrawing from a threatening situation.
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Avoiding
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Uncooperative Cooperative
Assertive
Unassertive Avoiding
Competing
Accomodating
Collaborating
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Collaborating
• Attempt to work with the other person to find some solution which fully satisfies the concerns of both of you
• Digging into an alternative which meets both sets of concerns
• Exploring a disagreement to learn from each other’s insights
• Find a creative solution to an interpersonal problem.
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Collaborating
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TRAVEL / SAFETY / HEALTH
Interpreting Your Scores
Uncooperative Cooperative
Assertive
Unassertive Avoiding
Competing
Accomodating
Collaborating
Compromising
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Compromising
• Your objective is to find some expedient, mutually acceptable solution which partially satisfies both parties
• Attempts to find a middle ground in all situations
• Compromising might mean splitting the difference or making concessions in order to seek a quick solution
• These people are rare!
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Compromising
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VISTA TOURS:
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PURPOSE & BENEFITS
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PRAYER LETTERS / FINANCES
CULTURE
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TRAVEL / SAFETY / HEALTH
Interpreting Your Scores
Uncooperative Cooperative
Assertive
Unassertive Avoiding
Competing
Accomodating
Collaborating
Compromising
