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© 2005 Avaya Inc. Confidential. All rights reserved.
Avaya IP Office Release 3.2 Product Update
Avaya IP Office Release 3.2 Product Update
Philippe du FouProduct Manager - IP Office
July 03, 2006
Avaya reserves the right to modify the planned features without prior notification in order to react to market demands. All features described in this slide deck are
subject to test and trial
2© 2005 Avaya Inc. Confidential. All rights reserved.
Agenda
Introduction
– Product Positioning
– IP Office successes
What’s new in 3.2
– Ease of Install & Support Enhancements
– Security & Audit Trail
– Mobility enhancements
– Usability enhancements
– Broader range of phones
How does competition stack up
IP Office 3.2 & Beyond
3© 2005 Avaya Inc. Confidential. All rights reserved.
THINK: VoIPVoIP
Sweet Spot <10 usersSweet Spot <10 users
• Professional small office • IP Telephony needs or IP
‘curious’• Small start up costs• Easy, cost effective expansion
THINK: HybridHybrid: :
Target 20-100 employee Target 20-100 employee ‘‘Firm’Firm’
• All Small and Mid size Business• Standalone enterprise branches• Remote/home worker• Connect multiple sites• Productivity and Integrated Business
applications • Built-in conferencing bridge
Avaya IP OfficeServes up to 360 users*
IP Office Small Office
Avaya IP OfficeServes up to 360 users*
IP Office Small Office
Avaya PARTNER® ACS: Serves up to 48 users*PARTNER Small Office
Avaya PARTNER® ACS: Serves up to 48 users*PARTNER Small Office
THINK: TraditionalTraditional
PARTNER ACS Target <25 users PARTNER ACS Target <25 users PARTNER SOE Target 3-8PARTNER SOE Target 3-8
• Small ‘working’ office• Cost effective, reliable
communications• Simple installation• No Advanced technology
requirements (IP)
* Refers to product capacity of all endpoints.
AVAYA One-X Quick EditionServes up to 20 usersVery small business
AVAYA One-X Quick EditionServes up to 20 usersVery small business
SMBS Portfolio Overview – NASegmentation/Positioning
4© 2005 Avaya Inc. Confidential. All rights reserved.
THINK: VoIPVoIP
Sweet Spot <10 usersSweet Spot <10 users
• Professional small office • IP Telephony needs or IP
‘curious’• Small start up costs• Easy, cost effective expansion
THINK: HybridHybrid: :
Target 20-100 employeesTarget 20-100 employees
• All Small and Mid size Business• Standalone enterprise branches• Remote/home worker• Connect multiple sites• Productivity and Integrated Business
applications • Built-in conferencing bridge
Avaya IP OfficeServes up to 360 users*
IP Office Small Office
Avaya IP OfficeServes up to 360 users*
IP Office Small Office
* Refers to product capacity of all endpoints.
AVAYA One-X Quick EditionServes up to 20 usersVery small business
AVAYA One-X Quick EditionServes up to 20 usersVery small business
SMBS Portfolio Overview – UKSegmentation/Positioning
5© 2005 Avaya Inc. Confidential. All rights reserved.
THINK: VoIPVoIP
Sweet Spot <10 usersSweet Spot <10 users
• Professional small office • IP Telephony needs or IP
‘curious’• Small start up costs• Easy, cost effective expansion
THINK: HybridHybrid: :
Target 20-100 employeesTarget 20-100 employees
• All Small and Mid size Business• Standalone enterprise branches• Remote/home worker• Connect multiple sites• Productivity and Integrated Business
applications • Built-in conferencing bridge
Avaya IP OfficeServes up to 360 users*
IP Office Small Office
Avaya IP OfficeServes up to 360 users*
IP Office Small Office
Avaya Integral 5: Serves up to 120 users*
Avaya Integral 5: Serves up to 120 users*
THINK: TraditionalTraditional
Target 5-80 usersTarget 5-80 users
• Standard ISDN and analogue telephony
• Integrated ISDN DECT• MSN handling (call number
display)• Vertical solutions (such as
hotels)• Call accounting built-in* Refers to product capacity of all endpoints.
AVAYA One-X Quick EditionServes up to 20 usersVery small business
AVAYA One-X Quick EditionServes up to 20 usersVery small business
SMBS Portfolio Overview – EMEASegmentation/Positioning
6© 2005 Avaya Inc. Confidential. All rights reserved.
Avaya IP OfficeFlagship IP Product for SME Market
Over 75,000 Sold Worldwide!
First launched in EMEA: January 2002
North America Launch: May 2002
Reached 10,000 sales in its first year
Start of 2005: 35,000th installation
Deployed in 69 countries and climbing
– India launched late 2005
7© 2005 Avaya Inc. Confidential. All rights reserved.
Source: Synergy Research Group
3Com Avaya Cisco Nortel
10%
20%
30%
40%
2000…
Worldwide IP TelephonyMarket Share(Ports Shipped)
…Q3 2005
IP Office Contributes To Avaya Leadership #1 WW For Eight Consecutive Quarters
8© 2005 Avaya Inc. Confidential. All rights reserved.
We Are Not Resting On This Success
Continue To Improve Your Profitability
– Reducing support costs
– Continuous Quality Improvement
– Making it easier to use
– Improving remote serviceability
– Increasing confidence and knowledge in the channels
– Responding to future needs
9© 2005 Avaya Inc. Confidential. All rights reserved.
IP Office 3.2 highlights
IP Office 3.2
(cal. Q3 of 2006)
Benefits
Improved Channel Experience
Increase in channel productivity from Installation & Maintenance (I&M) improvements
Lower maintenance/support costs for Business Partners/AGS
Support cost savings can be passed to customers to lower TCO
Mobility + Usability Enhancements
Improved mobility through mobile twinning, personal auto-attendant, fax forwarding & reply to email
Reduced end-user training requirements (installation expense)
Improved user perception through ease of use
Competitive EMEA Market Offer (Part 2)
Increase in sales in Germany and key EMEA markets through ISDN / T3 IP and Fax enhancements (ISDN will be a 4.0 deliverable)
Provide migration path for Avaya-Tenovis Integral product line
10© 2005 Avaya Inc. Confidential. All rights reserved.
3.2 Focus - Ease of Install & Support (Part 1)New Manager 3.2
Improved look & feel for quick navigationSecurity & Audit TrailBackwards-compatible to release 2.1Built-in validation & error-checkingUser Templates for quick programmingUser rights management (set up user restrictions centrally on both phone & Phone Manager)
CSV import/export of users, groups, directory, short codes & licensesIP Office alarms via SNMP & emailBenefits: Increased Business Partner Profitability
Shorter installation time / more installs per installer Increased margin on maintenance
11© 2005 Avaya Inc. Confidential. All rights reserved.
3.2 Focus - Ease of Install & Support (Part 2)Ease of Upgrade
– No need to un-install the following applications from 3.2 onwards to save installation & maintenance time
• User Apps: Phone Manager, SoftConsole, TAPI • Server: VM Pro Client/Server, Manager
Application Update enhancement:– Client applications are easy to install but time consuming
• Solution: Application updates now available as separate installs (e.g. Phone Manager only or TAPI only) to simplify install & save bandwidth
– Can handle both first installation (via email) & upgrades– Online tool to allow server to collect updates from Avaya website (future)
VoiceMail Pro management:– Voicemail Pro client for LAN or WAN administration– Mailbox status information
Improved SNMP support (reduces AGS cost of support):– Event message includes description text to simplify data collection
Benefits: Increased Business Partner Profitability
Shorter installation time / more installs per installer Increased margin on maintenance
12© 2005 Avaya Inc. Confidential. All rights reserved.
SMB customer expectations on Security
SMB requirement IP Office 3.2 Comments
Users expect a telephone system to be secure, it is not a market differentiator.
Role-based system access, audit trail, digitally secure password exchange
Users will not sacrifice ease of use for improved security IP Office offers choice of
complexity for level of security
Users expect system password not to be compromised on the network
System Management password cryptically secure
Users don’t care about encryption within their company network as long as calls and data are secure from unauthorized access from the Internet
VoIP traffic secured over the WAN/Internet using embedded or external IPSec VPN encryption
Users require a log of all user account additions and modifications, particularly privilege changes and log ins/outs
Audit Trail is now available in IP Office R3.2
Users require different levels of system access for different administrators
Role-based security administration introduced in IP Office R3.2
13© 2005 Avaya Inc. Confidential. All rights reserved.
3.2 Focus – Security Enhancements & Audit Trail
IP Office username & password required for both system configuration file upload & download (sent coded as hash – not clear text)
No security details stored in system configuration file
Audit trail collects Windows username, PC details, date/time & highlights key changes
Back-up capability by automatically saving last working configs under different filenames
Benefits: Increased Business Partner Profitability Audit Trail cut down the “it wasn’t me” syndrome Reduced cost of support & increased margin on maintenance
14© 2005 Avaya Inc. Confidential. All rights reserved.
SMB Workers are increasingly Mobile
What Portion of your workforce is composed of mobile workers?
Europe 2005
US 2005
Overall average 48% 48%
<25 employees 56% 60%
25 to 99 employees 38% 47%
100 to 499 employees 41% 38%
Source: Yankee Group, Transatlantic Wireless Business Survey – Europe SMB and US SMB
© Copyright 1997-2006. Yankee Group Research, Inc. All rights reserved.
SMB market needs:
Need access to key decisions makers esp. SMB owners
Reduce lost calls to improve customer service & avoid losing business
Ability to work anywhere anytime
Affordable wireless solution
15© 2005 Avaya Inc. Confidential. All rights reserved.
3.2 Focus – Mobility Enhancements
Manage your AvailabilityMobile twinning– Twin your desktop phone with an external phone (e.g. mobile/cell or home)– DDI/DID, transferred or internal calls (no PBX features on mobile handset)– Key staff are more contactable
“Find Me” personal auto-attendant (e.g. press 0 for operator, 2 for colleague or 3 for mobile/cell) with Voicemail Pro reception/breakout enhancementTemporary greeting – inform callers where you are today (or the next X days) with Voicemail Pro
Unified Messaging enhancementsReply to email capability – use Text-to-Speech to listen & reply to sender even when you do not have access to your PCAbility to forward fax for printing – Remotely access & print your fax via Voicemail Pro wherever you are
Benefits – Improved Customer Service Keep employees in touch even when they’re away from their desk
Customers get through to “real” people & get better customer service
16© 2005 Avaya Inc. Confidential. All rights reserved.
Works with any external telephone (e.g. cell/mobile phone, home phone, etc)Calls alert at both devices when office number is calledCaller ID can be passed to external device (if allowed by the Service Provider) to greet caller accordingly
Benefits Keep employees in touch even when they’re away from their desk
Offers ONE number approach for easy contact anywhere anytime
Reduce costs by leveraging your existing mobile infrastructure
Mobile Twinning
Caller
Mobile Twinning alerts user while out-of-office
Office Phone
17© 2005 Avaya Inc. Confidential. All rights reserved.
Mobile TwinningWorks with any external telephone (e.g. cell/mobile phone, home phone, etc)Calls alert at both devices when office number is calledCaller ID can be passed to external device (if allowed by the Service Provider) to greet caller accordingly
Caller
User answers call on his Mobile/Cell phone
Office Phone shows Busy for user
BLF shows Busy even if answered on Twinned external phoneFollows IP Office call routing (e.g. voicemail) if call not answered
Benefits Keep employees in touch even when they’re away from their desk
Offers ONE number approach for easy contact anywhere anytime
Reduce costs by leveraging your existing mobile infrastructure
18© 2005 Avaya Inc. Confidential. All rights reserved.
Mobile TwinningWorks with any external telephone (cell/mobile phone, home phone, etc)Calls alert at both devices when office number is calledCaller ID can be passed to external device (if allowed by the Service Provider) to greet caller accordinglyBLF shows Busy even if answered on Twinned external phoneFollows IP Office call routing (e.g. voicemail) if call not answered
Caller
User picks up twinned call on his Office phone
User can retrieve twinned call by pressing key on office phone to save call costs & access IP Office featuresMobile Twinning is licensed on a per user basis
Benefits Keep employees in touch even when they’re away from their desk
Offers ONE number approach for easy contact anywhere anytime
Reduce costs by leveraging your existing mobile infrastructure
19© 2005 Avaya Inc. Confidential. All rights reserved.
3.2 Focus – Usability Enhancements (Part 1)Phone Manager Enhancements
– Record & Select Voicemail Pro greeting (PM Pro only)
– Voicemail transfer options for Personal Auto-Attendant e.g. 0 for Operator, 2 for cell (PM Pro only)
– Drag & Drop for call transfer
– Forwarding internal/external call options + twinning
SoftConsole Enhancements
– Consistency with Phone Manager operation to minimize training
– Minimize to system tray/screen-pop option
– Call history: incoming, outgoing, missed calls
– Direct transfer to voicemail
Benefits: Improved Customer Satisfaction
Fewer customer questions post installation Simplified use of apps minimizing training time and increasing proposal rate
20© 2005 Avaya Inc. Confidential. All rights reserved.
3.2 Focus – Usability Enhancements (Part 2)
Conferencing Center Enhancements
– Document upload tool to simplify publishing documents (.ppt, .doc, .xls) on web client
– Web chat between host & participant(s) to offer new ways of communicating (private or public chat)
Benefits: Improved Customer Satisfaction
Fewer customer questions post installation Simplified use of apps minimizing training time and increasing proposal rate
21© 2005 Avaya Inc. Confidential. All rights reserved.
4625SW IP Phone
Color Back-lit Screen – ¼ VGA (320 x 240) 256 colours24 Programmable feature keys11 Fixed feature keys: Full duplex speaker phoneSpeed dialCall logIntegrated WML browserIntegrated switched ports for connection of PC
5621SW IP Phone
RoHS* compliant phone replacing 5620 IP phoneLarge Back-lit Screen – 7 lines x 29 chars24 Programmable feature keys11 Fixed feature keysFull duplex speaker phoneSpeed dialCall logIntegrated switched ports for connection of PC
* RoHS = Restriction of certain Hazardous Substances
4625SW and 5621 IP Telephones Support
Benefits: Increased range of sets supported Boost win rate by increasing competitive edge
Investment protection for growth to other Avaya solutions
22© 2005 Avaya Inc. Confidential. All rights reserved.
IP Office release 3.2 will support the use of T3 IP Phones on Small Office Edition, 406v2 and 412 platforms (and also on the Avaya Integral 5 R2.1 or higher).
Exactly the same features as the digital T3 phones (Upn version).Login requiredA maximum of 50 IP phones may be connected to an IP Office 3.2.The Manager shows the MAC-Address of T3 IP phones on the Extension/VoIP-Tab.Supported compression modes: G.711 A-law (default), G.711 μ-law and G.729(a) 8K.SW-Download requires the presence of an FTP-Server in the network.
T3 IP Phones (selected EMEA countries only)
Benefits: Increased range of sets supported
Provides common look & feel with T3 digital for a full range of phones Provide migration path for Avaya-Tenovis Integral product line
23© 2005 Avaya Inc. Confidential. All rights reserved.
The T3 IP Phones do not support Direct Media, however RTP relay has been implemented for the T3 IP phones when using the same codec. The RTP packets are routed through the IP Office, but not using a VCM. The (simple) RTP relay just replaces the destination IP address by the new target.
T3 IP Phones (selected EMEA countries only)
to/from from/to
T3 IP PhoneIP DECT handset
Phone Manager
Softphone
non-IP endpoint
SCN
T3 IP Phone
T3 Relay
IP DECT handset
2 VCM channels
Direct Media
Phone Manager
Softphone
2 VCM channels
Direct Media Direct Media
non-IP endpoint
1 VCM channel
1 VCM channel
1 VCM channel
PCM
SCN2 VCM channels
Direct Media Direct Media1 VCM
channelDirect Media
24© 2005 Avaya Inc. Confidential. All rights reserved.
Improved Avaya Wireless IP solution (US only)
New Avaya Voice Priority Processor (AVPP) 10 & 20 available for smaller deployments decreasing cost by 50% to 75%
New 3620 WiFi handset dedicated to Healthcare market
Avaya 3620
Benefits Keep employees in touch even when they’re away from their desk
Reduce costs by leveraging your existing WiFi data infrastructure
Avaya Wireless Telephones
25© 2005 Avaya Inc. Confidential. All rights reserved.
Other Enhancements
Appearance Ring Delay:– Allows users to set immediate, delayed or no
ring
Authorization Codes (for CALA):– Authorisation codes allow a user to go to
another phone and make calls using their personal toll restrictions; this may grant the user greater or fewer privileges than the phone in use.
– This is enabled in Manager via a registry key
Call Forwarding:– Forwarding has been enhanced to allow
selection of whether Internal calls should be forwarded
– Users can also be blocked from forwarding calls off switch (on a per user or per site basis) to control call costs
Music on Hold stored on Compact Flash– Available on Small Office & IP406v2
© 2005 Avaya Inc. Confidential. All rights reserved.
How does the competitionstack up?
How does the competitionstack up?
27© 2005 Avaya Inc. Confidential. All rights reserved.
Win Against Nortel
Nortel Business Communications Manager (BCM)
Outdated OS Conferencing Network Transparency
OS migrating from Windows to Linux August 2006 for
BCM200/400
3-party conferencing only; no meet-me bridge (as of R4.0 in August, 2006, 40-party conferencing/bridge will
be supported)
Extra costs:
no BLF; no Absent Text Messaging for networked sites
without extra $$$s
Mobile Twinning Color Display Phone Personal Auto Attendant
Not supported Supported Not supported
28© 2005 Avaya Inc. Confidential. All rights reserved.
Don’t replace! Support the Base!
Cisco CallManager Express
Infrastructure
flexibility?
Conferencing Reducing capabilities?
Cisco only supports analog & IP phones forcing customer
to move to an all IP environment on day one
4-party conferencing only; no meet-me bridge
Features have been removed after software upgrades (e.g. meet me conference bridge)
Mobile Twinning Color Display Phone Personal Auto Attendant
Not supported Supported Not supported
29© 2005 Avaya Inc. Confidential. All rights reserved.
Win Against Alcatel
Alcatel OmniPCX Office (OXO) release 5.0
Productivity
Applications
Conferencing Network Transparency
PIMphony Basic offers NO supervision while Phone
Manager Lite offers 15 BLF free-of-charge for ALL users
4-party conferencing only; no meet-me bridge or web-
based conferencing
no BLF; no Absent Text Messaging and no paging
across the networks
Mobile Twinning Color Display Phone Personal Auto Attendant
Newly Supported
(requires chargeable upgrade to R5)
Supported Supported
30© 2005 Avaya Inc. Confidential. All rights reserved.
Defeat Siemens!
Siemens HiPath 3000 Series Systems
Siemens as a corporation Conferencing Custom Call Recording
Siemens has announced it will sell its enterprise division
which manufactures IP and digital phone equipment
=Unstable=FUD
5-party conferencing only; no meet-me bridge without expensive OpenScape or
third-party servers
Only ad hoc call recording is supported; customizable call
recording and recording storage solutions are not a standard
Siemens offer
Mobile Twinning Color Display Phone Personal Auto Attendant
Not supported Not Supported Supported with Unified Messaging Option
31© 2005 Avaya Inc. Confidential. All rights reserved.
The Time is Ripe to Beat Inter-Tel
Inter-Tel AXXESS, CS5200/CS5400 Systems
Inter-Tel AXXESS Conferencing Fear uncertainty and doubt
No upgrade path to new systems today, so no value in
staying with Inter-Tel (5600 announced in June, 7000
available in August)
4-party conferencing only; no meet-me bridge
Founder and CEO left the company, creating speculation
Mobile Twinning Color Display Phone Personal Auto Attendant
Not supported Not Supported Not supported
32© 2005 Avaya Inc. Confidential. All rights reserved.
Migrate Magix customers, Supporting the Base!
Avaya Merlin MAGIX ®
Investment
Protection
Conferencing Networking capabilities
Yes, use the Magix phones (4400 series)
5-party conferencing; go to IPO 64 meet-me
bridge
Enhance networking capabilities over multiple sites and offer migration to IP when
required
Mobile Twinning Color Display Phone Personal Auto Attendant
Yes today and tomorrow with IPO
Supported with migration to IPO
Supported with migration to IPO
© 2005 Avaya Inc. Confidential. All rights reserved.
IP Office 3.2 & BeyondIP Office 3.2 & Beyond
Avaya reserves the right to modify the planned features without prior notification in order to react to market demands. All features described in this
slide deck are subject to test and trial
34© 2005 Avaya Inc. Confidential. All rights reserved.
IP Office 4.0 highlights
IP Office 4.0
(cal. Q1 of 2007)
Benefits
Enhanced Call Handling
Improved call handling improves flexibility thereby customer service
Future-proofing with SIP trunking
Improved Channel Experience
System Status Application (SSA) for local/remote diagnostics lowers support costs
Unbundle hardware and software
Increased sales through lower-entry pricing and more granularity
Recurring revenue streams by charging for new functionality
Competitive EMEA Market offer (Part 3)
Increase in sales in Germany and key EMEA markets through ISDN enhancements
Provide migration path for Avaya-Tenovis Integral product line
Note: R4.0 not available on IP403 and IP406 v1
35© 2005 Avaya Inc. Confidential. All rights reserved.
4.0 Focus - SIP Trunking
AT&T
SIP Provider 1
SIP Provider 2
B2BUA
B2BUA
B2BUA
UA
Cal
lC
ontr
ol
DCP
Analog
IP Office Managed View
• Incoming calls are routed based on IP Office incoming call routes• Calls can be matched against ‘Incoming’ (from) and ‘Called’ (to) addresses• SIP Trunks will be licensed in increments of 1, 2, 5, 10 and 20
SIP phone (future)
User Agent; an entity in SIP that generates and terminates sessions.
H32356xx/46xx/T3 IP
54xx/24xx/T3
Note: SIP not available on Small Office, IP403 and IP406 v1
36© 2005 Avaya Inc. Confidential. All rights reserved.
4.0 Usability - Visual Voice
Voicemail Pro or Embedded VoicemailAvailable on large display phones only (2410, 2420, 5410, 5420, 4610, 4620, 4621, 4625, 5610, 5620 & 5621)
Voicemail
Message Listen
Greeting Password
Email Sales(20)
New(15) Saved(10)
Old(7)
Next Previous
FFWD Rewind
Skip Delete
Save Copy
37© 2005 Avaya Inc. Confidential. All rights reserved.
5621 IP phone
Release 4.0 (cal Q1)SIP trunkingHot-desking & distributed groups across SCNSystem Status Appl. for Remote DiagnosticsISDN enhancements
2007
Release 3.2 (cal Q3)Channel Experience:
–Improved Manager–Application
Deployment Tool–Ease of Upgrade–Security +Audit trail
Mobile twinning
2006
SIP end-pointsPresence enhancement
Future
Release 3.1 (cal Q4)
Extension Twinning
Fallback from IP trunks
Q.SIG enhancements for call status indication
“Fit and Finish”
Core Platform
2005
En
d-p
oin
ts
IP DECT (EMEA & APAC)
Local area mobilityMulti-site mobility
Visual Voice on large display sets
IP Office Roadmap SummaryA
pp
licat
ion
s
4621 IP + EU24 BLSupport for 3600 series
programming cradle
Tenovis T3 digital 2-wire phones (EMEA)
Phone Manager 3.1 SoftConsole 3.1
Voicemail Pro 3.1
Conferencing Center 3.1New languages
Conferencing Center 3.2Web chat & Upload tool
Phone Manager 3.2 SoftConsole 3.2
Voicemail Pro 3.2Remote Client + more
Voicemail ProCalendar-based greeting, IMAP store, Legal recording
Voicemail Pro 4.0Cascaded Out-calling
Tenovis T3 IP phones (EMEA)
SIP phones
Embedded VM 4.0Simple Announcements
+ Visual Voice
MS-CRM 3.0 (Feb 06)
CSTA support
Integration with Office Communicator +
Live Meeting
4625 colour IP phone
Fixed-Mobile Convergence
3620 WiFi phone (US)
PDA Pocket PC phone