© 2004 EMC Corporation. All rights reserved. 111Confidential

Documentum 5.3 Rapid Success Program

Anna Bastardo,Customer Deployability Manager

September 2004

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Agenda Rapid Success Program Overview

RSP Objectives

Program Timeline

RSP Organization– Tracks and Technology Focus– Participation Tiers

RSP Supporting Participant Goals

Activities and Deliverables

Critical Success Factors

What’s Next

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Rapid Success Program Overview

Documentum will provide:

Cross-organizational team dedicated to support participants

Q4 planning phase visibility into DCTM 5.3 product release

‘Rapid Response’ window to quickly turn around deployment questions and issues

Special premier participant offerings: – Documentum executives sponsorship– Training, consulting and technical support (TBD)

Enable Documentum customers and partners to:

Upgrade deployments to 5.3

Obtain early, new 5.3 deployments

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RSP Objectives

Feedback into Product Operations: product quality and deployability

Internal readiness: Transfer knowledge to Tech Support and the field organizations

Obtain early 5.3 references

Create incentive to upgrade the masses and early adoption of 5.3

Incorporate defect feedback into subsequent Service Pack (SP)

Incorporate feature feedback into subsequent major release

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Program Timeline

Jul 19, 2004 Jun 15, 2005

PLAN EXECUTE EVALUATE

Documentum 5.3 Rapid Success ProgramTimeline

July 19, 2004 - June 15, 2005

10/31ParticipantSelectionComplete

1/16Execution

Kickoff

12/31DCTM 5.3FCS

9/1RSP

MarketingCampaign

Launch

11/15 - 1/15Planning Sessions

7/19 - 9/15Define Program

9/16 - 10/31Select

Participants11/1 - 1/15

Plan Deployments

1/16 - 5/15Deploy Applications

5/16 - 6/15EvaluateProgram

2/1 - 4/30Rapid Response

7/19 - 1/15RSP Planning

9/15RSP

ParticipantApplication

Online

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Tracks and Technology Focus

EDM including:– Office Integrations– Portals

Media and Learning Services

WCM

CMPP

Other

Business Process Mgmt

Storage Aware

Collaboration

LI0N includes focus on CIS

ECI Services (AskOnce)

Scalability for high volume, failover and high latency

TracksTechnology

Focus

Separate partner track to span all tracks and technologies

Solution Focus

Claims Processing

Regulatory Submissions

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Participation Tiers

Oversubscription to premier tier

Partially qualified customers and partners

System integrators or technology partners developing tools and practices around 5.3

Number of participants defined by track requirements and profiles

May provide references upon successful deployment

Participants can be upgraded or downgraded based on level of participation

RSP Read OnlyPremier

Fully qualified customers and partners

Goal of 10 per track – limit based on internal resource ability to support

Deployment closely meets the program/track criteria and deployment window

Will provide references upon a successful deployment

Late comers and oversubscription to Premier / RSP tiers

Minimal qualification but would gain benefit

Participants in unsupported time zones, e.g., Asia Pac

Documentum employees

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Participant Goals and BenefitsParticipant Deployment goals:

Early, successful deployments of DCM 5.3

Reduced time and, therefore, cost to deploy

Direct feedback into Documentum to influence future products, documentation, training, and services

Identify repeatable, scalable success formulas

How the RSP will help:

RSP program management– Regular planning and execution meetings– Interaction with Documentum cross-organizational team– Issue tracking and close monitoring of deployments

Rapid response window for fast turn-around on issues/questions

eRoom for peer collaboration and issue tracking

Premier Tier Perks:

Highest level of support from the DCTM team

High priority for support cases logged

Documentum executive sponsorship

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RSP Activities and Deliverables

Define program

Launch marketing campaign

Select participants

Develop planning deliverables– Draft polls and surveys– Participant planning

deliverables

Setup infrastructure

Assist participants in planning activities

Hold planning sessions with participants

Initiate executive sponsor activities

Execute EvaluatePlan

Deliver final surveys– Internal– Participant

Develop and deliver final RSP report

Obtain references and case studies

Develop action plans for continuous improvement

Manage program

Take polls and surveys

Provide feedback into product operations

Participate in Rapid Response window

Manage cases and resolve blocking issues

Fix bugs and provide hot fixes

Deliver special offerings

Continue with executive sponsorship activities

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Critical Success Factors

Develop a well defined deployment plan and scope

Ensure that a customer champion for Documentum plays a key role during the program

Select a deployment that accommodates a critical business need

Establish clear goals for a successful deployment

Dedicate sufficient resources with clear roles and responsibilities

Resources must have sufficient skill sets and training

Provide sponsorship from senior management

Execute the deployment in the timeframe designated

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What’s Next……

Visit our website for additional informationhttp://customernet.documentum.com/support/deployment.htm

Application available on MyLearn October 1

5.3 RSP BOF session at Momentum’04 – October 25-28, 2004 Montreal

Refer your questions to deployment_programs@documentum.com