© 2004 Aggreko

Aggreko Global Movex Implementation

Tom Aitchison

Hellidon Lakes Hotel

16th November, 2005

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© 2004 Aggreko

Outline

• Introduction• Aggreko - who we are and what we do?• STI programme – Driving Business Change • Movex at Aggreko• STI IT project – a global implementation of Movex• Business Intelligence at Aggreko• Supporting the business - Applications Support Group• I-support • Questions and Answers

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© 2004 Aggreko

Introduction

Tom Aitchison

Business Applications & Support Manager

• Core business applications

• Projects & Consultancy

• Development

• Support

• Business Intelligence (Reporting)

• Web services

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© 2004 Aggreko

Aggreko – Who we are and what we do

• Aggreko provides customers with mission critical services• Focussed on the rental of power, temperature control, oil-free air• FTSE-250 - 2004: Revenues £324, Operating Profit £46m• £650 million of equipment• Aggreko can provide it very quickly or for a short period of time• We operate internationally-responding to events around the world• Russian oil rig this week and in the Saudi desert next week• Aggreko operates in all sectors of the market – covering major

projects on an international basis (25%)• Aggreko also provides high volume short term rental locally (75%)• Typical local rental - 20-25megawatts (6.5k UK houses for 9 months)• Aggreko has 2000 employees around the world• 108 Depots: North America: 46, Europe: 37, International: 25

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© 2004 Aggreko

Aggreko - Our work is mission critical

• Military Support– Base-load power to major airbase in Afghanistan

• Utility Augmentation– Base-load power in Uganda, Venezuela, Sri Lanka– Summer peak power in Rhodes

• Emergency Response– Grid transformer failure – UK– Storm response to Katrina and Rita

• Events– Presidential Inauguration, Washington– G8 Conference, Scotland– US & British Golf Opens

• Factory maintenance & process augmentation– Petrochemical plant in Texas– Gold mine in Mongolia

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© 2004 Aggreko

Customer base well diversified: revenue by customer

Military11%

Oil&Gas10%

Other13%

Construction11%

Manufacturing19%

Telecomms2%

Services8%

Entertainment6%

Utilities20%

Full Year 2004

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© 2004 Aggreko

Customer base well diversified: revenue by geography

Middle East & Africa20%

Asia & Australasia

12%

South America2%

North America33%

Europe33%

Full Year 2004

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© 2004 Aggreko

STI Programme – Key Objectives

• Create an environment to initiate and support core business• Allow Global standardisation with improved business processes• Global business system with full integration of processes• Single database• Provide consolidated, shared information• Contain direct/indirect costs in line with increased revenue• Economies of scale opportunities• Utilise information as a real asset• Business Reengineering to simplify, automate and standardise • Replace ad-hoc local reporting with a management information and

reporting suite

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© 2004 Aggreko

STI Project - Timeline

• STI IT project began 2003 • Proof of Concept for Benelux – SP8, implemented November 2003• Benelux implemented live - on SP12 – June 2004• Germany implemented November 2004• N. America phase1 implemented March 2005• France Implemented June 2005• N. America Phase 2 implemented July 2005• N. America Phase3 implemented October 2005• UK phase1 (Scotland & Ireland) October 2005• UK phase 2 (England and Wales) January 2006• N. America Phase 4 February 2006• Aggreko International Q2 2006.

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© 2004 Aggreko

Movex Configuration at Aggreko

• Movex Business Engine - 12.4.3 (Java SP12)• SMS - 5.0.16 (v5, SP4)• Oracle 8i – Moving to 9i• Sun Solaris 8• E-collaborator - v1.3• BPW - 2.2.336• Java Virtual Machine – 1.4.2_04-b05• StreamServe – v3• Movex Output Manager (MOM) • Crystal Enterprise 9 (transactional reporting)• Vertex• Global user base, multi-language, multi-currency, time zones

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© 2004 Aggreko

Movex Modules at Aggreko

• Service & Rental• Customer Relationship Management• Financial Controlling• Financial Management• Product Data Management• Manufacturing• Maintenance• Supply Chain Management• Resource & Material Planning• Procurement• Business Performance Measurement (BPW) + Measurement Modules (Cubes)• Value Chain Collaboration (e-collaborator)• Web Services• Application Connectors (APIs)• Foundation Tools• Source Code & Movex Adaptation Kit (MAK)• Movex Output Manager (StreamServe)• VERTEX – US Sales Tax

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© 2004 Aggreko

Movex Modifications - Summary

• Global– Logistic Lite (Automatic Check In / Out)

– Short Term Rental – Expanded functionality & Invoicing changes

– DO Triangulation

– Uprent/Downrent

– Package Pricing

– Best Price

– Service Scheduling

– Deferred Revenue

– P-Card functionality (procurement cards)

– Accrued Revenue

– Web Rental

• North America– Sales tax (via Vertex)

• Local– Configuration, tax, regional/bank specific payment templates

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© 2004 Aggreko

Business Intelligence at Aggreko

• Unleash the benefit of STI• Better planning• Better management decisions A flexible solution which meets current and future needs A solution, that will last for at least the next 3 years Integrates seamlessly with the Financial Blueprint Consistent with technology and market Secure, and protects the ERP (Movex) investment Deploy a proven BI methodology (Gartner) BI tools represent value for money – Microsoft blueprint Products and tools align with the overall ATS technology blueprint Resource available on the market to support the technology & tools

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© 2004 Aggreko

BI Strategy at Aggreko

Movex DatabaseSMS database

E xtract

T ransform

L oad

Data Warehouse SQL Server Data Store

Dashboards

BPW

Crystal Reports

Consolidation Planning

MOM/StreamServe

Crystal Enterprise

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© 2004 Aggreko

BPW- Analytical Reporting

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© 2004 Aggreko

Delivery – BI Management Group (BIMG)

Financial DirectorCIO

Chair

SalesEurope & NA(2)

RentalNA & UK (2)

HUBS OpsUK & AI (2)

FinanceEurope & NA (2)

CorporatePLC (2)*

*Examples of a typical make up for the group

Prioritise the workload to meet business goals

Ensure the PLC executive understands the potential role of BI

Build cross-functional communication

• Define the processes to be employed in BI delivery

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© 2004 Aggreko

Business Performance - Dashboards

• Sales Dashboard

• Service Dashboard

• Rental Centre Dashboard

• Logistics Dashboard

• KPI’s

• Business Drivers

• Business Coefficients

• Analysis of trends

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© 2004 Aggreko

Sales Dashboard

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© 2004 Aggreko

Support at Aggreko - Mature Support Model

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© 2004 Aggreko

Applications Support Group - ASG

• Coordinate and manage operation of the Movex ERP• Deliver day to day support to the business – issue resolution• Provide a natural escalation point from the help desk (2nd line)• Help coordinate and manage applications incidents• Ensure releases are managed and coordinated• Manage Change• Vendor Management – interface for I-Support from Intentia• Manage the I-Support contract – SLA’s, KPI’s • Manage performance of the vendors• Provide 1st line technical help 24x7• Ensure the application is secure, stable and reliable• Point of contact for the Aggreko user base• Chair of the Aggreko Movex User Group

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© 2004 Aggreko

Service Level Agreements

Key Performance Indicators and measurement tools• Quality (Test strategy, Change Control, Authorisation, Reporting)

• Response (Reporting, Account Management)

• Resolution (Test strategy, customer [user] acceptance)

Priorities• Facilitate continuity of service to end customer (Resolution within SLA)

• Support and maintain stable application platform• Deliver final solutions to prevent issue recurrence

Category Response Resolution

Critical 1 hour 24 hours

High 4 hours 48 hours

Medium 2 working days 15 working days

Low 10 working days 30 working days

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© 2004 Aggreko

I-Support from Intentia

• i-Support from Intentia - giving us 24x7 access to online support resources

• Enables ASG to:

– Report new incidents (TellUs, not Implex)– Monitor existing incidents– Research fixes included in Service Packs– Interface to other Intentia resources– Scan FAQs

• Plus

– Issue investigation– Resolution development and testing– Telephone support covering your business hours– Out of hours cover for critical issues– Technical audits– General advice

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© 2004 Aggreko

Managing ChangeManaging Change for the Future

STI (IMPLEX)

i-Support (TellUs)

ATS Operations

Snowdrop / Others

Business

ASGAPPLICATION

CHANGE

• ASG will help drive Change Control– Prioritise change

– Identify and pre-empt risk

– Monitor quality

– Member of change review team

• Release Management– Define difference between Managed

Release and Fix For Fail

– Minimise change between major releases (stability)

– Influence the ‘inclusion list’ for next release

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© 2004 Aggreko

Release Management

Release Queue By TypeChange Source

STI Project

Business

ASG /I-Support

Release ForumDevelopment

Authorisation, Cost Allocation and Prioritisation

Packaged Releases

Package 1

Package 2

Package 3

Package 4

Package n...

Emergency ReleasePrioritised deliverable with no dependancies

Future ReleaseDeveloped as part of or in addition to next major upgrade

Intentia DevDevelopment & Test Cycle

Aggreko TestInitial Stability & Functional Testing. Produce test evidence and Business Impact Assessment. Business acceptance by GPMs

Release ForumReceipt Queue Prioritisation

Other

AuthoriseAuthorise for Live via DOA Matrix

BCTBusiness Confirmation Test onceDeployed to Live

ScheduleSchedule for Live & Deploy

Change ManagementRelease Management

E-SUN BUILD CONFIG

SUPPORTTested data Corrections

LIVE

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© 2004 Aggreko

Aggreko – next steps

• Realise the benefits of Movex• Implement Aggreko International – Far East & Australasia (Q2-2006)• Upgrade to Oracle 9i/Solaris 9 - planned March 2006• Upgrade to SP18 – 2007• Upgrade BI to MS2005 Reporting and Analysis Services• Business Performance Dashboards – phase2 (MS KPI accelerator)• Self service BI – evaluating products• BI portal on Sharepoint • Ongoing Movex enhancements as requested • More tools – Concorde, Auto testing tools, MAK debugger• Develop Work Request System to manage ongoing pipeline• See healthy Aggreko Movex User Group and BI group

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© 2004 Aggreko

Questions