© 2003 The Diagonal Group, LLC Help! I’m in charge of our SAP end user program…. Where do I start? Session 2301

© 2003 The Diagonal Group, LLC

Help! I’m in charge of our SAP end user program….Where do I start?

Session 2301


NoYESDesiredState

CurrentState


You can’t controlthe wind

…but you canset your own

sails!


?WHYdo I need a strategy?


!You can and should

shape your own

FUTUREbecause if you don’t,

somebody elsesurely will

Joel Barker


A well-developedSTRATEGY

DIRECTSDIRECTS INSPIRESINSPIRESALIGNSALIGNS


?WHOare my stakeholders for this strategy?


Identifying the needs

Who’s who?

What doI need

from them?

Whatdo they

need fromme?

Whoare my

key stakeholders?


?WHATshould my strategy include?


VISION

PLANS

STRATEGY

BUDGETS


The Desired State

•1 page•Elevator ride•Requires creative & emotional components

VISION


How toachieve a vision

•10 pages•Discussion over a meal•Information about customers, competitors.•Requires conceptual skills

STRATEGY


Step-by-stephow to’s

•A notebook•Examine in series of meetings•Requires logical, linear thinking

PLANS


Financialplan & details

•Large notebook•Even MORE meetings!•Requires analytical skills

BUDGETS


What’s the scope of my strategy?

Scope Define Develop Facilitate Review

Measurement

Organizational Change

Communication

Training

Support


Processes& Rules

Assumptions

Integration Points

Roles, Resp

onsibilit

ies

Scope

Vision

& G

oals

Models

Instructional & Support

Strategies

SAP


Purposes of this document•Overall direction & approach

•Talking Points•A planning guide

•A historical record

What is includedin this strategy?

SCOPE


How will your initiatives impactthe future of your organization?

What are your key goals?Employees can successfully perform

their jobs using SAP

VISION & GOALS


Factors thatimpact your strategies

•Any limitations•Any requirements

•Any exclusions

Possibilities includeLanguages, travel costs,

prerequisites, new learningmodalities

ASSUMPTIONS


How will you train & supportyour end users?

•Traditional vs. blended learning approach?•Training logistics•Online support?•Documentation?

•Help Desk?•Super Users?

INSTRUCTIONAL & SUPPORTSTRATEGIES


Visual and conceptualframeworks

that help define & explain•Training•Support

•Communication•Change

•Measurement

Models


Thebasis

forSUCCESS

WILLING

READY

ABLE


MEShow

TellLet

Help


Our approach

Scope Define Develop Facilitate Review

Measurement

Organizational Change

Communication

Training

Support


Who does what?•Individuals

•Teams, groups, committees•Vendors, partners & consultants

Contact information

ROLES & RESPONSIBILTIES


IC

RA ccountable

esponsible

onsult

nform


How things will be done•Process maps

•Procedures•Guidelines•Standards•Contracts

PROCESSES & RULES


4 Levels of Measurement“Am I Happy?”

Reaction

“Can I Do It?”Learning

“Can I Do It On My Own?”Application

“Does It Add Value?”Business Impact


The critical connections(people & areas)

that must be maintained•Individuals

•Groups•Internal & external

•Contact information

INTEGRATION POINTS


lines

You Core TeamsCore Team LeadsProcess OwnersBusiness GroupsTraining Group

MIS / ITAnd So On!

communication

Two-way



High

Medium

Low

HighMediumLow

Commitment

Impa

ct

InvolveInvolve InvolveInvolve

SeekAdviceSeek

AdviceSeek

AdviceSeek

Advice

Stakeholder Impact

Hands-onHands-on

InvolveInvolve

InformInform SeekAdviceSeek

Advice InvolveInvolve


?Questions


Peace


Doug D. Whittle, [email protected]

515.987.8989

For more informationThe Diagonal Group, LLC

www.theDIAGONALgroup.com


Thank you for attending!Please remember to complete and return your evaluation form following this session.

Session Code: 2301

Documents

© 2003 The Diagonal Group, LLC Help! I’m in charge of our SAP end user program…. Where do I start? Session 2301