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© Six Sigma Academy2 Infrastructure and Project Support Timely & Effective Support Drives Success Black Belts Champion Green Belt Process Owner Team Members Functional Champions Functional Champions HR, IT, Training, Communications, Finance Supports the projects and overall deployment Master Black Belts Master Black Belts Trains BB’s, GB’s Mentors BB’s, GB’s Data Experts Assist in obtaining data for selection of project areas and individual projects Instructor Trains & Mentors MBB’s, BB’s, GB’s Partner with IPSCO Finance Assists BU Deployment Leader with project strategy Validates financial benefits of projects Deployment Champion Responsible for Six Sigma Develops and drives Strategy
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1© 2003 Six Sigma Academy
The Roles of Six Sigma
Champion Workshop
2© 2002-2003 Six Sigma Academy
Process Owners
Team Members
Key Project Players
Core Accountability for Projects
• Manages Day to Day Operations
• Controls Resources
• Leads Team • Partners with
Process Owner
• 3-5 Process/Product Experts• Commit 4-6 hrs / week
• Part Time• Works Projects
Champion
•Breaks Down Barriers•Owns Project Cluster
Green Belt
BlackBelt
3© 2002-2003 Six Sigma Academy
Infrastructure and Project Support
Timely & Effective Support Drives Success
Black Belts
Champion Green Belt
Process Owner
Team Members
FunctionalChampions
• HR, IT, Training, Communications, Finance
• Supports the projects and overall deployment
MasterBlack Belts
• Trains BB’s, GB’s• Mentors BB’s, GB’s
Data Experts
• Assist in obtaining data for selection of project areas and individual projects
Instructor
• Trains & Mentors MBB’s, BB’s, GB’s• Partner with IPSCO
Finance
• Assists BU Deployment Leader with project strategy
• Validates financial benefits of projects
Deployment Champion
• Responsible for Six Sigma• Develops and drives Strategy
4© 2002-2003 Six Sigma Academy
• Cash Flow, ROE, Customer Satisfaction, Asset Utilization
• Business Unit Specific Flow Downs Developed
• Properly Scoped Projects ensure timely execution
Scope Projects
Complete Project Charter • Built on proven project management
principles
The Approach to Project SelectionRequires Core & Infrastructure Members
Develop BUCTQ Flow Downs
Identify Business Levers
Projects Aligned to Strategic Objectives
5© 2002-2003 Six Sigma Academy
Six Sigma
Deployment Champion
6© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Deployment Champion
• Responsible for partnering with BU Executive to ensure deployment success
• Recruit, coach and develop black belts
• Develop CTQ Flowdown for each business lever
• Lead and influence Champions
• Communicates the vision of Six Sigma to their business unit
• Ensure projects are progressing
• Remove barriers
• Provide the drum beat for results
• Expand projects across boundaries
Deployment Champion …Ensures Strategic Linkage
7© 2002-2003 Six Sigma Academy
Six Sigma
Champion
8© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Champion
• Address project issues and barriers for the Black Belt
• Identify and prioritize projects in their CTQ project “cluster”
• Partnering with Deployment Champion, ensure projects are linked to key business levers
• Lead and influence process owners and teams
• Communicates the vision of Six Sigma to their team
• Ensure projects are progressing
• Observe and participate in project reviews
• Grasp importance of solutions and drive the solution across the enterprise
• Leverage best practices
Champions…Responsibility to Drive Results
9© 2002-2003 Six Sigma Academy
Six Sigma
The Process Owner
10© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Process Owner
• Managers responsible for impacted processes’ performance
• Enters into a project charter with the Black Belt
• Provides team members in support of project
• Communicates the vision of Six Sigma to their team
• Participates in project reviews
• Pushes the Black Belt and team to find permanent solutions
Eventually Owns the Results
11© 2002-2003 Six Sigma Academy
Six Sigma
The Black Belt
12© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Black Belt
• A person who solves a difficult business problem for the last time• Full time dedication working on Six Sigma projects• Lead teams through the completion of projects• Progressing projects to completion• Communicating progress, issues & barriers• Learning, teaching and mentoring• Communicates the vision of Six Sigma
Proven Performers who solve 8-12 difficult business problems
13© 2002-2003 Six Sigma Academy
Six Sigma
The Green Belt
14© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Green Belt
• Part Time working on Six Sigma projects
• Projects typically smaller in scope
• Projects completed in their business area
• Receive less training (2 wks for GB vs. 4 wks for BB)• Lead teams through the completion of projects• Progressing projects to completion• Communicating progress, issues & barriers• Communicates the vision of Six Sigma
A Critical Mass working projects - impacting the business
15© 2002-2003 Six Sigma Academy
Six Sigma
The Team
16© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Team Members
Process Owners must provide the right Team Members to ensure project success
• Process Experts who “touch” the process every day
• Black Belt can’t be successful without team members – can’t do it alone
• Support characterizing the process and maintaining controls
• Provide insight to the “as is” process and assist in developing the “to be” process
• Keep project progressing while Black Belt is in training
17© 2002-2003 Six Sigma Academy
Infrastructure and Project Support
Master Black Belt
18© 2002-2003 Six Sigma Academy
Roles & Responsibilities - Master Black Belt
• Expert in the tools and methodology
• Provides technical advice and mentors Black Belts and Green Belts
• Understand the business
• Supports Deployment Champion in Strategic Project Selection
• Trains Black Belts and Green Belts
• Create policy setting decisions regarding Six Sigma deployment and execution
19© 2002-2003 Six Sigma Academy
Functional Champions
Infrastructure and Project Support
20© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Functional Champions
Finance Functional Champion
• Determine how project costs and savings will be defined and reported.
• Define process to audit project savings.
• Lead finance participation in project selection and review processes.
Human Resource Functional Champion
• Function as a single point of contact for all Six Sigma Human Resource Issues.
• Work with leadership to determine how reward and recognition will be handled with regard to Six Sigma successes.
• Act as a liaison to integrate Black Belt selection with the Talent Management process.
21© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Functional Champions
Training Functional Champion
• Establish training logistics and schedules for all participants
• Provide supplemental training opportunities for Black and Green Belts
• Manage revision control and upgrades of training materials
Communications Functional Champion
• Ensure consistent messages are delivered on Why and How we are implementing Six Sigma
• Publicize team project successes
• Create a consistent external communications plan in accordance with timing provided by management
22© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Functional Champions
Information Technology Functional Champion
• Provide hardware and software support for Black Belts
• Provide data gathering support for project teams
• For projects requiring IT support as part of solution, provide the technical guidance with a sense of urgency
23© 2002-2003 Six Sigma Academy
Data Experts
Infrastructure and Project Support
24© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Data Experts
• Work with Deployment Leaders to pull information from systems needed to help guide project selection.
• Work with Black Belt teams to pull information from Information systems to support the DMAIC process.
• Assist Black Belt teams in assessing the accuracy of the measure systems identified to track process performance.
Data Must Drive Our Decision Making
25© 2002-2003 Six Sigma Academy
Financial Analyst
Infrastructure and Project Support
26© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Financial Analyst
• Sign off on projects at various points in the life of the project indicating:
• Savings estimate calculations were made in good faith.
• All project savings calculations were done using Six Sigma standards.
• The assumptions made in the calculations are appropriate.
• Work with the Black Belt team’s to increase their understanding of financial savings.
Realistic Projections and Consistent Calculations
27© 2002-2003 Six Sigma Academy
Instructor
Infrastructure and Project Support
28© 2002-2003 Six Sigma Academy
Roles & Responsibilities – Instructor
• Lead Black Belt, Green Belt and Master Black Belt Training
• Mentor Black Belts on their training projects
• Provide on-site support to Black Belts during the application period
• Understand the business objectives
• Support Deployment Champion
• Promote a positive learning environment