© 2003 - 2008 by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Its not

© 2003 - 2008 by Dana Mediation Institute, Inc. All rights reserved.

The MTI Training SystemA cafeteria plan for strategic conflict management

It’s not just training . . . it’s how organizations cut the hidden costs of preventable conflict.

A service of the foremost provider of training and certification in workplace conflict management and mediation (established 1985) . . .

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®



What is it?

A flexible, customizable, comprehensive range of options allowing your organization to get what you need . . . and only what you need . . . to cut the hidden costs of preventable conflict . . .

. . . from a single day of training to complete redesign of your organization’s dispute resolution system.

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Step 1: Benchmark* ~ Assess the problem

Step 2: Train ~ Establish the core competencies

Step 3: Coach ~ Support the learning

Step 4: Enable ~ Remove the obstacles

Step 5: Expertize ~ Train in-house experts

Step 6: Systematize ~ Design your ADR system

Step 7: Reassess* ~ Compare to benchmarks

Select from these options:

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* Benchmarking and Reassessment are included with Training at no additional cost so you can measure your ROI.



Step 1: Benchmark ~ Assess the problem

Dana Measure of Financial Cost of Organizational ConflictBenchmark current costs of mismanaged conflict

Dana Survey of Conflict Management StrategiesBenchmark current levels of the four strategies

Other benchmark measures?Frequency of grievance filings?Voluntary employee turnover rate?Other costly effects of unmanaged conflict?

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Cost factors:#1: Wasted time

#2: Opportunity cost of wasted time

#3: Lowered job motivation and productivity

#4: Lost performance due to conflict-related absenteeism

#5: Loss of investment in skilled employees

#6: Conflict-incited theft, sabotage, vandalism, and damage

#7: Restructuring around the problem

#8: Health costs

#9: Degraded decision quality

The Dana Measure is available as an on-line calculator at www.mediationworks.com

ConflictManagement

Toolbox

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The Dana Measure of Financial Cost of Conflict



Non-adversarialattitude toward other

Adversarialattitude toward other

Coercion

Collaboration

Evasion

Detachment

Engagementwith other

Disengagementfrom other

The Dana Survey of Conflict Management Strategies

The Dana Survey is available on-line at www.mediationworks.com

A number value for your

organization


organization


organization


organization

Conflict Management Strategies currently imbedded in your

organization

ConflictManagement

Toolbox

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Step 2: Train ~ Establish the core competencies

Module 1: Necessary Knowledge

Your mental map for effective action

Module 2: Successful Conflict Conversations

A core workplace competency: Self Mediation

Module 3: Third-party Resolutions

A core leadership competency: Managerial Mediation

Training delivery options:

•MTI Certified Trainer

•In-house train-the-trainer

•CD-based , with web-based testing and reporting

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Step 3: Coach ~ Support the learning

• Individual or group telecoaching after training

• Outcome-targeted

• 88% incremental benefit of training plus coaching

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Step 4: Enable ~ Remove the obstacles

• Barriers to using competencies are imbedded in every organization’s structure and culture.

• Remove or lessen obstacles with standard facilitation methods and employee participation.

• Use MTI consultant or your in-house facilitator.

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Step 5: Expertize ~ Train in-house experts

• Establish a panel of skilled mediators to resolve disputes that are not successfully resolved by the core competencies gained by Training (Step 2) and supported by Coaching (Step 3).

• Often fewer than 10% of workplace conflicts remain unresolved, requiring expert mediation.

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Step 6: Systematize ~ Design your ADR* system

Design, establish, and document an interest-based conflict management system containing procedures for handling grievances and other formal disputes.

* ADR = Alternative (or Appropriate) Dispute Resolution

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Step 7: Reassess ~ Compare to benchmarks

Dana Measure of Financial Cost of Organizational ConflictCompare current costs to the initial benchmark.

Dana Survey of Conflict Management StrategiesCompare current indices to initial four benchmarks.

Other benchmark comparisons?

Benchmarking (Step 1) and Reassessment (Step 7) are included with Training (Step 2) at no additional cost so you can measure your return on investment in the MTI Training System.

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a

Average cost at Benchmark

Average cost at Reassessment

Cost of

conflict

Reduction in

average cost of conflict

Reassessment

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The Dana Measure of Financial Cost of Conflict



Non-adversarialattitude toward other

Adversarialattitude toward other

Coercion

Collaboration

Evasion

Detachment

Engagementwith other

Disengagementfrom other

Lower?Lower?

Lower? Higher?

a

Reassessment

Conflict Management Strategies currently imbedded in your

organization

Click now

The Dana Survey of Conflict Management Strategies



For more information, click . . .

www.mediationworks.com

or call 913-432-2888or 888-222-3271 (toll free) or email [email protected]

Thanks for your attention!

®

Documents

© 2003 - 2008 by Dana Mediation Institute, Inc. All rights reserved. The MTI Training System A cafeteria plan for strategic conflict management Its not