35
1 Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

© 1999, Cisco Systems, Inc. 1 fileVoice/Video/Data Convergence (1998-2003) ... Internet Explosion. ... Presentation_ID © 1999, Cisco Systems, Inc. 13

Embed Size (px)

Citation preview

1Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

2Presentation_ID © 1999, Cisco Systems, Inc.

Winds of Change:Agents of Change and

Key Trends Shaping Businessesand Organizations Today

Choi Chik Choy

Senior Manager, Systems Engineering

[email protected]

3Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

The business climate used to belike a cruise liner on the ocean.

3F0_4665_c1 © 1999, Cisco Systems, Inc.

4Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Today business is changing.4F0_4665_c1 © 1999, Cisco Systems, Inc.

5Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Change is happening.

Agile companies will always havethe competitive advantage and win.

5

6Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com 66

Three Drivers of ChangeThree Drivers of Change

7Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com20

The Internet is changingthe way we………..

The Internet is changingthe way we………..

Work Learn

Live Play

8Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Adoption of the Internet …….The New Paradigm Shift

Adoption of the Internet …….The New Paradigm Shift

9Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Years to 50 Million Users

© 1998, Cisco Systems, Inc. 0831_03F9_c2 3

0 10 20 30 40

1313

16

38

4Web

Internet Adopted Faster thanAny Previous Technology

Internet Adopted Faster thanAny Previous Technology

10Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

The Internet Tornado WavesThe Internet Tornado Waves

Web Browser (1994-1997)

E-Commerce ( 1997- 2002 )

Voice/Video/Data Convergence(1998-2003)

Internet Broadcasting( 2001-2005 )

Transformed Old to New World Economy

11Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

E-Commerce$300B by 2002

65,000 NewWeb-sites/Hour

100 M Users 1997$1B by 2005

InternetInternetTraffic Doubles Traffic Doubles Every 100 Days Every 100 Days

186 CountriesConnected

Source: PacBell, MCI Communications, Network Wizards

© 1999, Cisco Systems, Inc. www.cisco.com

Internet ExplosionInternet Explosion

12Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

The Internet Changes BusinessThe Internet Changes Business

Business RequirementsBusiness Requirements

Network RequirementsNetwork Requirements

ProductivityProductivity CompetitiveAdvantage

CompetitiveAdvantage GlobalizationGlobalization

13Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

E-BusinessCritical Success Factors

Low-medium flexibility12-16 months in time to market

Slow adaptation / businessextension

Local approach to enter new markets

Competition from limited players

Controlled growth of businesspartners / users

Traditional business E-business

Agility to extend or shift

Competition from alldirections

Global approach cross-frontiers

Potential for explosivegrowth of customers

High flexibility3-month to set new E-business

14Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

PurchasingPurchasing(Manufacturing)(Manufacturing)

Sourcing bySourcing byFax and PhoneFax and Phone

PurchasingPurchasingCostCostReducedReducedby overby over$700 M over$700 M over3 Years3 Years

BookstoresBookstores

Bricks and MortarBricks and Mortar

2.5 Million Virtual2.5 Million VirtualCustomersCustomers

Traditional Business Internet Business

IntermediationIntermediation(Broker) Fees(Broker) Fees

$120 Billion in Assets $120 Billion in Assets

BrokerageBrokerage

EvolutionEvolution

Traditional to E-Business Migration

15Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

The Agile Internet-EnabledEnterprise

Your CompanyYour CompanyYour Company

E- LearningE- Learning

Employees

WorkforceWorkforceOptimizationOptimization

ERPERP

Your Company

E- LearningE- Learning

Employees

WorkforceWorkforceOptimizationOptimization

ERPERP

Your Company

Channel/Distribution

Customer

CustomerCustomerCareCare

Business-to-Business-to-CustomerCustomer

E-CommerceE-Commerce

E- LearningE- Learning

Employees

WorkforceWorkforceOptimizationOptimization

ERPERP

Your Company

Channel/Distribution

Customer

CustomerCustomerCareCare

Business-to-Business-to-CustomerCustomer

E-CommerceE-Commerce

E- LearningE- LearningSuppliers/

Manufacturers

Partners

Supply ChainSupply ChainManagementManagement

Business-to-Business-to-BusinessBusiness

E-CommerceE-Commerce

Employees

WorkforceWorkforceOptimizationOptimization

ERPERP

16Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Internet and IntranetInternet and Intranet

CustomerCustomerCareCare

Enterprise Agility

Supply ChainSupply ChainManagementManagementE-LearningE-Learning E-CommerceE-Commerce

17Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Business Drivers

Profitability andProfitability andProductivityProductivity

CompetitiveCompetitiveAdvantageAdvantage

New Business ModelNew Business Model

OrganizationOrganizationStructureStructure

18Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

• Build walls aroundcorporate informationand systems

• Limit access toselected few

The Traditional Modelof doing Business

19Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

EmployeesEmployees

PartnersPartners

CustomersCustomers

SuppliersSuppliers

Traditional Business

EnterpriseEnterprise

460531_11F8_c1

• Informationsilos withaccesslimitedto select few

• Lack ofuniversalaccess torelevantinformation

• Duplicationof effort

20Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Definitions

A A Global Networked Business Global Networked Business is anis anenterprise, of any size, thatenterprise, of any size, that

strategically uses its network tostrategically uses its network toshare information and operationalshare information and operational

systems, fostering strong,systems, fostering strong,interactive relationships withinteractive relationships with

all its key constituencies.all its key constituencies.

21Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

• Open up Enterprise,internal systemsand information toprospects,customers, partners,suppliers,employees

Global Networked BusinessThe New Model of Doing Business

22Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

The Global Networked Business

Ubiquitous Connectivitywhere the Business

Runs on the Network

Enterprise

Employees

Partners

Customers

Suppliers

• Higher customersatisfaction

• Lower costs

• Competitiveagility

• Acceleratedtime to market

• Higher employeeefficiency

23Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Definitions

• Global

The Internet gives businesses of all sizes andconsumers access to information, ideasand resources from around the world

• Networked

Being connected is not enough; an intelligentlynetworked business is required

• Business

Business-to-business commerce will be theengine driving development of the Internet

24Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

GNB Model Based onThree Assumptions

• The relations a company maintains with itskey constituents can be as much of acompetitive differentiator as its core productsor services

• The manner in which a company sharesinformation and systems is a criticalelement in the strengths of its relationships

• Being connected is no longer adequate

Business relationships and the communicationsthat support them must exist in a networked fabric

25Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Why Is the GNB Model Important?

“How companies use information“How companies use informationtechnology will define their successtechnology will define their successand competitive edge in the comingand competitive edge in the coming

era of new world business.”era of new world business.”

26Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

How Is the GNB Model Applied?

• Through networked applicationsfor prospects, customers, partners,suppliers, and employees that enable:

Marketing

Sales

Support

Human Resources

Finance

And more…

27Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Global Networked Business

• Personalized service and support

• Improved customer satisfaction

• Enhanced productivity

• Cost reduction

• Generate revenue

• Competitive advantage

28Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Global Networked BusinessesLeverage Their Network to:

• Increase revenues

• Lower costs

• Improve productivity

• Enhance customersatisfaction andsupport

Costs

29Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

‘Global Networked Business Model’

Building Interactive Relationships, between…

ProspectsProspects ResellersResellers SuppliersSuppliers

EmployeesEmployeesCustomersCustomers

Reduce CostReduce Cost

Shrink TimeShrink Time

ImproveImproveSatisfactionSatisfaction

CompeteCompeteGloballyGlobally

Build SynergiesBuild Synergies

in order to...

30Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Change As aCompetitive Advantage

30F0_4665_c1 © 1999, Cisco Systems, Inc.

••New Businesses Based Upon Electronic ChannelsNew Businesses Based Upon Electronic Channels

New Channels/Customers for Existing EnterpriseNew Channels/Customers for Existing Enterprise

New/Stronger Relationships for Existing EnterpriseNew/Stronger Relationships for Existing Enterprise

Networked Commerce Today

Networked Commerce Is a Secure, Mainstream Wayto Conduct Business Transactions Today

Networked Commerce Is a Secure, Mainstream Wayto Conduct Business Transactions Today

40760_01F8_c1

32Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

1993 199919981997199619951994

AcquisitionsAcquisitions

33Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Open Operations PartnershipOpen Operations Partnership

34Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com

Are

YouReady?

35Presentation_ID © 1999, Cisco Systems, Inc. www.cisco.com