Exchange offer process -HP Printer

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

IWS BUY BACK PROGRAMReseller Claim Process


End Customer Process

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© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3

Consumer offer on Exchange of old printeroffer valid on purchase of select IA printers

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On Purchase of 3635 / 3636

Consumer gets Rs.500 off

On Purchase of3700 series &

4535Consumer gets Rs.700

off

On Purchase of 4729

Consumer gets Rs.1000 off


Excahnge & upgrade offer – customer process • Upgrade your old HP printer to a latest HP ink advantage

printer and get a special discount on Select models!

• Participation in just 3 easy steps:1. Visit www.hp.com/in/buyback and register for the HP printer voucher valid at

selected HP reseller outlets. 2. Print out the validated voucher email and proceed to the nominated HP Reseller

outlet with your existing printer. 3. Upon submission of the voucher email and your existing printer, get an additional

discount of the amount mentioned on your voucher

• Each Participant can redeem a maximum of 1 voucher. • Each voucher is valid for 30 days from the date of registration. • All entries must be submitted online by 30th April 2017 and all purchases must be made by 30th May

2017.

http://www.hp.com/in/buyback


HP – Buyback Program – customer process

Print the coupon before your proceed to the selected outlet.

Select preferred printer and reseller, register online for the discount coupon

Purchase product

Participate

the Customer Experience

One single contact -To respond to your inquiries and to confirm next steps

Get in contact*

Print Coupon Purchase

discounted product at your select shop on submission of coupon and old printer


Partner / Reseller process

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HP Exchange Program – Reseller process1. Consumer walks into store with discount voucher .

2. Partner provides the additional discount over and above Market Operating price basis the customers submission of voucher and old printer

3. Partner claims back the discount given to customer by Visiting www.hp.com/in/buybackclaim to complete the claim process

4. Mandatory information required for the claim1. End customer’s voucher code 2. End customer’s old printer, new HP printer and Partner address details must match the details on

the customer voucher.3. Proof of sale of new HP Printer to end customer – New HP printer model number and part number,

invoice number, purchase price, Exchange discount given to the shown on the invoice , purchase date, new HP printer serial number.

4. Scanned soft copy of customer’s new HP printer invoice and voucher code email. 5. Payment Details- online bank transfer & TIN number

5. HP will arrange pickup of old printer for recycling as soon as the claim is approved. Expect pick up within 7 days of claim approval.

6. Cashback amount will be transferred to your bank account as soon as the old printer is received by HP. Expect payment within 10 days.

http://www.hp.com/in/buybackclaim


HP Buyback programFrom Reseller perspective

refund in bank account through EFT

ReimbursementLogistics

Web / ITComplete buyback claim form online with necessary details.(by 1st of every month)

SellSell the new HP printer at discounted price upon submission of coupon and old printer by the end customer

Request HP to pickup end customer’s old printer


Process – Estimated TAT for Partner

Example : Claim submitted on1st

of month

By 2nd

onwards claim processing startsBy 5th

partner will get information on old printer pick up

By 9th

-15th

of the month – printers will be picked up (if the claim is approved)By 25th

of the month – Claim money would be transferred into partner account.

No payment will be made if the claim contains incorrect details or if the buyback printers are not made available for recycling.

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Post claim validation : 7 working days for printer prick up

Post printer pickup : 10 working days for money transfer

5 working days for claim validation


Reseller cash back claim www.hp.com/in/buybackclaim

Enter the customer voucher code here to start the process

Screen#1

http://www.hp.com/in/buybackclaim


Reseller to enter the New Product Serial Number, invoice number and Selling Price.

Screen#2


Reseller cash back value incl. tax

Screen#3Information only


Payment details of the reseller –bank transfer

Customer name and email address

Reseller address details

Screen#4 Information only

Screen#6Information only

Screen#5Information Only

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14 Accept Ts and Cs to complete the claim

Claim SummaryUpload proof of sale – customer invoice

Screen#7

Screen#8


Thank you page.

Screen#9Information Only


Cash back summary email

It takes up to 3 working days before reseller receives a cash back approval email. Cash back is paid out only if the claim is approved and the buyback printer is returned to HP for recycling.


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Exchange offer process -HP Printer