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We find comfort in hanging out with like-minded people. It feels good to hear similar war stories or even better when other's stories are more horrific than our own. In this session, I will share my challenges working as a UX team of one in a large organization. You’ll gain knowledge on how to educate and collaborate with your teams, tools to keep documentation to a minimum, and ways to share with executives how a UX team of one can make an impact.
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UX Therapy DON’T JUMP!!
@vcagwin
This is lemonade!
This is lemonade!
This is a biscuit!
This is a biscuit!
These are pants!
These are pants!
WHAT ARE YOUR FRUSTRATIONS?
I don’t have
access to
users!If devs aren’t coding, their time is being wasted.!
I’m spread across to many teams!
EDUCATE !YOUR TEAM!
#1
Define Your Language
Affordance!
wireframes!Cognitive load!
Fitt’s Law!Mental models!
Progressive disclosure!
Mock-ups!
User experience! Visual design!
Information Architecture!
Interaction design!
User interface!
Lunch & Learn
h+p://www.flickr.com/photos/mary-‐heather/3617487099/sizes/l/in/photostream/
Field Interviews
h+p://www.flickr.com/photos/victory_rose/28973461/sizes/z/in/photostream/
Invite Them to the Conversation
COLLABORATE !WITH YOUR TEAM!
#2
Designers [should] demystify the design process by showing our dirty laundry, bring them into our process, show them what we do, make these highly collaborative teams, agile teams far more successful by giving everybody a sense of what we do.!
DemysGfying Design, InteracGon 12 Jeff Gothelf
,, ,,
Design Studio
Design Studio • Upfront!– Cross-functional teams!– Happens in Iteration 0!
• Sprint!– Core team (may include stakeholders)!– Happens every iteration!
Sprint 0 Sprint 1 Sprint 2
Story Mapping (2 days) Design Studio (2 days)
Mini Design Studio Mini Design Studio User Acceptance TesGng
Tools
Share Research This is Bob. !He likes Excel spreadsheets.!He has over 12 years experience.!He hates re-keying his work into!multiple systems.!
? ? ?
Start sketching
sketch!Pitch Idea!
Critique!
Read the feature!Mention any research!Give 5-10 minutes!
Each team presents!their sketches!Remain quiet!
Be respectful!Don’t criticize !drawings !
Documentation ?
Design Before Estimation
h+p://www.flickr.com/photos/catechism/2419049185/sizes/o/in/photostream/
stakeholders engaged • Provide feedback early!• Paper prototype!• Collaborative!
GET OFF YOUR BUTT TALK TO PEOPLE
!
#3
SHOW YOUR SKETCHES
• Rough sketches!• Explain your thoughts!• Share with other team !
members!
5 min usability test
• In-person!• Remote – Adobe Connect, !
Skype, Google+!• Bring a Dev, QA or BA !
(only one)!
Have a coffee
©All rights reserved by filosofiflickan
• Gets you out of the office!
• Allows team members to speak more freely!
• Caffeine!!!
SHARE YOUR WORK WITH YOUR TEAM!
#4
EXECUTIVES!
Send Survey to Stakeholders
• How the process was working for them!• What did they like/not like!• Did the team communicate enough!
Talk to Tech Support • Interview them!• Find out what makes their job difficult!
• Ask for reports!!
Present
• Department meetings!• Stakeholder meetings!• Mini conference!
STAY OPTIMISTIC !
#5
Create a PATTERN LIBRARY
Feed the Inmates
Yum! Chocolate!!!
Find your Soul
Mike Kruzeniski!
Like-Minded People
WHAT ARE YOUR FRUSTRATIONS?
I don’t have
access to
users!If devs aren’t coding, their time is being wasted.!
I’m spread across to many teams!
References • Mike Kruzeniski, Poetry and Polemics, h+p://vimeo.com/9798115
• Jeff Gothelf, DemysGfying Design, h+p://vimeo.com/38133507
• Will Evans, IntroducGon to Design Studio, h+p://uxmag.com/arGcles/introducGon-‐to-‐design-‐studio-‐methodology
• Todd Zaki Warfel, The Design Studio, h+p://vimeo.com/37861987
@vcagwin
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