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Enterprise UX at The Federal Reserve Bank of Kansas CityCalvin Robertson User Experience Manager
Mission
Monetary Policy
Supervision & Regulation
Financial Services
Whatdrove you to the app
Whatyou do
in the app
What you did in
the app
ConfidenceTrust
&
“I don’t mean to be rude,
but tell me again why the UX guy
should be included in
our user stories meetings.”
“I thought you guys did
colors and stuff.”
Challenges
30 to 300+ IT employees in 8 years
Limited access to true end users
Vast technologies and methodologies
Competing priorities and mandates
Misalignment between business and technology strategy
Challenges with staffing models
[ Insert UX Person ]
User Researcher
UX Designer
UI Developer
UX Manager UX Architect
UX Team
UX Team
Supervision &
Regulation
TreasuryPublicAffairs
CustomerRelations
Strategize
Feature Analysis
Product Mapping
Strategic Planning
Exec Interviews
Executive Intent
Cognitive Reviews
Maturity Models
Research
Task Models
Ethnography
Card Sorting
Behavior Analysis
Benchmarking
Surveys
Design Studios
Journey Map
Design
Branding
Graphic Design
Usability Testing
Design Systems
A/B Testing
Sketching
Prototype
Wireframe
Architect
Info Architecture
Process-UI Align
UI Frameworks
Governance
Domain Modeling
Develop
Front End
HTML5/CSS3
Angular JS
JSON
Interaction POC
Web Services
Accessibility
W3C Validation
Strategize Architect
DIR
ECTI
ON
&
OVE
RSI
GH
TA
CTI
VITI
ES &
DEL
IVER
AB
LES
Research Design Develop
ConstructionInception Elaboration Transition
STA
GEG
ATE
ProjectIntake
Sprint Execution
Product Planning
Sprint Planning Release
AG
ILE Project
Intake
1 2 3 4 5
BUSINESS LINE
PERFORMANCE ENGINE
PARTNERSHIPPROJECTTEAM
UX SARD
D
The tool “remembers” what you were doing last time and it presents, right up
front, what it anticipates will be the most pertinent information you are
looking for.
Thank You
Calvin Robertson User Experience Manager Federal Reserve Bank of Kansas City
@CalvinRobertson
