tzk-design.com Twitter: @danigrrl [email protected] UX FOR
CONTENT MANAGEMENT SYSTEMS Dani Nordin, Bentley UXC/the zen
kitchen
tzk-design.com Twitter: @danigrrl [email protected] Hi. Im
Dani. UX Designer/Researcher, Bentley UXC Grad Student, Bentley
University UXD Teacher, General Assembly (Boston) UX Lead, Drupal
Community Tools Team Author, Drupal for Designers (OReilly, 2012)
Co-Organizer, Design 4 Drupal Camp Boston danigrrl on Twitter and
D.o
tzk-design.com Twitter: @danigrrl [email protected] Lets talk
about! A tale of two projects
tzk-design.com Twitter: @danigrrl [email protected] 12 weeks
3-5 user interviews 1 designer A few rounds of feedback and
iteration Process 15-page PDF 15 minute presentation
Deliverables
tzk-design.com Twitter: @danigrrl [email protected]
Reorganized navigation and content for 98 departments.
tzk-design.com Twitter: @danigrrl [email protected]
Reorganize permissions so students, faculty and staff could log
into the site
tzk-design.com Twitter: @danigrrl [email protected] Set up
Workbench editorial workflow and training for 250 content
editors
tzk-design.com Twitter: @danigrrl [email protected]
Completely reorganize how departments are presented, including both
public and internal content
tzk-design.com Twitter: @danigrrl [email protected] Set up an
internal Announcements model that allowed users to subscribe to
specific announcement categories
tzk-design.com Twitter: @danigrrl [email protected] Redesign
an internal directory in Drupal using data from user profiles
tzk-design.com Twitter: @danigrrl [email protected]
Rearchitect the college magazine, Berklee Today, using a custom
taxonomy and content type for display
tzk-design.com Twitter: @danigrrl [email protected] 8 months
3 months of meetings 98 departments around the college Constant
feedback and iteration cycles Process
tzk-design.com Twitter: @danigrrl [email protected] 30+ pages
of site maps Axure prototypes for 6 new features Content models for
3 new areas 6 Training videos 60+ pages of training documentation
4-6 training sessions for content managers Deliverables
tzk-design.com Twitter: @danigrrl [email protected] Whats the
dierence between them?
tzk-design.com Twitter: @danigrrl [email protected] Mobile
APP UX Can start solo or in small teams Easier to see patterns in
functionality/content Often dealing with 1-3 personas Mostly end
users & those interacting with them Tasks are fairly
broad/limited Easier to start small and ramp up
tzk-design.com Twitter: @danigrrl [email protected] UX for
content management systems Team dynamics are important, but messy
Projects can represent a huge effort among a lot of people Involves
increasingly complex content and interaction patterns End users are
just the tip of the iceberg Content creators Department managers
Permissions need to be managed carefully
tzk-design.com Twitter: @danigrrl [email protected] What
happens when 98 departments need to train staff and student
employees to enter content?
tzk-design.com Twitter: @danigrrl [email protected] A PROCESS
and some perspective
tzk-design.com Twitter: @danigrrl [email protected] Identify
the users and the stakeholders What is the goal of the project? How
does it relate to the business priorities? Who will be using this
site? Who will be maintaining the content? How are they feeling
about the change? What safeguards/permissions need to be built into
the system so that content managers cant break things?
tzk-design.com Twitter: @danigrrl [email protected] Task
Anon/ NTF Potential Traveler Single Traveler Group Leader Booked/
BND Past Traveler Site Editor Access information about Vantage
Learn about becoming a group leader Learn about single traveler
matching program Learn about traveling with Vantage Search for
trips View specic trips View trip accommodations View trip
itinerary View trip pricing View trip departures Access Vantage
contact information Create an account on the site Bookmark
trips/Add to wish list Vantage Travel - Functional priorities by
user role! Created Thursday, February 3, 2011 High priority Medium
priority Low priority Question priority Not applicable Requires
account setup Anonymous Prospect CustomerFunctional Priorities
tzk-design.com Twitter: @danigrrl [email protected] Evaluate
the content Where is it coming from? What needs to be updated or
deleted? What formatting needs exist? File uploads? Image uploads?
Music or video Siles? Who is responsible for getting it into the
system? Who will be maintaining it?
tzk-design.com Twitter: @danigrrl [email protected] Establish
your content types Identify commonalities in the content Blog posts
Announcements or News Items Events Staff Pages Policies or
Handbooks? Forms? Each will have its own needs for formatting and
display
tzk-design.com Twitter: @danigrrl [email protected] Start
prototyping Working in Axure helps establish patterns and
priorities before code gets written Annotating as you go gives
developers something to work from, and avoids miscommunication
Breaking down work into functional chunks allows you to focus on
one piece while the developers are working on another piece.
tzk-design.com Twitter: @danigrrl [email protected]
Understand the political implications Your team is building the
system, but other people have to maintain this content. Redesigns
signal a large change in the organization Youre asking departments
to put in a lot of extra work.
tzk-design.com Twitter: @danigrrl [email protected] Content
Manager Training
