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User ExperienceNotes By Cecilia Pamfilo

+What is User Experience?

“A discipline encompasses all interactions and events, physical and digital, between users/customers and a product, service or organisation.

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Evolution of User Experience

User Experience changed over the years. With the development of technology, it is more than functionality and efficiency. It focuses both on the entire experience of a person upon interaction with a technology, whether digital or physical.

+Usability and User Experience

It is about efficiency of use, ease of use, and satisfaction.

User Experience includes Usability plus emotions and motivations that come with the user using an interface.

+ISO 9241 part 11

Guidance on Usability

“ Extent to which a product can be used by specified users to achieve specified goals with effectiveness,

efficiency and satisfaction in a specified context of use.”

+User Centred Design

Core Elements

Research Phase

Design Phase

Evaluation

“User Centred Design

is scalable, flexible and repeatable”

+ISO 9241 Part 210

6 Key Principles for Human Centred Design

1. The design is based upon an explicit understanding of users, tasks and environments.2. Users are involved throughout design and development. 3. The design is driven and refined by user-centred evaluation.

+ 6 Key Principles for Human Centred Design

4. The process is iterative.5. The design addresses the whole user

experience.6. The design team includes multidisciplinary

skills and perspectives.

+Research Phase

Strike a balance between

User Needs Business Needs

+Core Phase - Design

Core Design Elements1. Information Design

o Information and Content.2. Interaction Design

o How the user interacts with the content.3. Visual Design

o Putting together the layer of the look and feel of the website together.

+Final Phase - Evaluation

Conduct Test and Review the Design by:

1. Usability Experts 2. User Experience Experts3. Other Users