Designing Innovation: Usability & Nielsens 10 Heuristics
Designing Innovation:
Usability HeuristicsChelsea Haina//August 29, 2016
SodastreamImage from
http://viewthevibe.com/wp-content/uploads/2013/12/SodaStream.jpg
Sodastream: how it works
1. Load water bottleImage from:
http://viewthevibe.com/wp-content/uploads/2013/12/SodaStream.jpg2.
Push down block3. Carbonate to desired level
ProsMinimalistic design/aesthetically pleasingDigital display
showing carbonation level is intuitiveGives user real time
information regarding status of carbonation Attaching bottle to
unit is easyInstructions sticker located on unitBottles clearly
indicate fill to level
No indicator to show when CO2 carbonator need changingCons
ProsMinimalistic design/aesthetically pleasingDigital display
showing carbonation level is intuitiveGives user real time
information regarding status of carbonation Attaching bottle to
unit is easyInstructions sticker located on unitBottles clearly
indicate fill to level
No indicator to show when CO2 carbonator need changingCons
Pros: Digital display showing carbonation level is intuitive
Image from:
http://viewthevibe.com/wp-content/uploads/2013/12/SodaStream.jpg
USABILITY HEURISTIC(S)Visibility of system statusConsistency and
standards
Pros: Bottles clearly indicate fill to level
Image from: https://www.soap.com/p/productname-942470
USABILITY HEURISTIC(S)Match between system and real
worldConsistency and standards
Actually, all heuristics were met except one
Con: Does not notify user when cartridge needs changing
Relies on guesswork and troubleshootingAlso no error message
USABILITY HEURISTICHelps users recognize, diagnose, and recover
from errors
Improvements Replacement indicator
Further Investigation
Image
from:https://s3.amazonaws.com/BURC_Pages/downloads/a-smile_color_btn.pngNegative
reviews:Machine malfunctionDoes not create enough fizzReplacement
canisters expensive
Further InvestigationWhat we may not consider UX is still part
of the users experience.
LISTENING TO FEEDBACK FROM VARYING USERS = STRONGER PRODUCT
DEVELOPMENT = HAPPY AND LOYAL CUSTOMERS
