FOR REINVENTING ORGANIZATIONS

© BENNY CORVERS – PREPARED MIND 2014

WORKPLACE

planning

materials

tools

quality

work preparation

parts

DELIVERY

disturbance or control problem

personal

organizational

internal

external

continuous

periodic

internalcontrol?

externalcontrol?

periodiccontrol?

unsolvedproblem

informal or hidden control?

DISTURBANCE

disturbance solved

N NN

Y Y Y

behaviour: absence

attitude: alienation

feeling: stress

N

system lossesincreased supervision,

formalization & specialization

less flexibilitymore complexity

increasingprobability of disturbances

Y

A B C D E FX1…n X1…n

SUPPORTMANAGEMENT

INTAKE/DIAGNOSIS

REGISTRATION

PLANNING

COMPLEX ORGANIZATIONS WITH SIMPLE JOBS

DISTRICT CARE HOLLAND

web community

Self regulating district teams

integrated care for similar clients (the same district)

with different care needs

Head office (about 40 staff)

District

Team

District

Team

District

Team

District

Team

TOWARDS SIMPLE ORGANIZATIONS WITH COMPLEX JOBS

FUNCTIONAL STRUCTURE

FLOW-BASED

STRUCTURE

Function1 F2 Fn

Order 1

O2

On

…

…

DISTRICT 2

DISTRICT 1

DISTRICT N

multi-skilled

multi-functionalhigh autonomy

client-centered

CREATE FLOW

INTEGRATE TASKS

DECENTRALIZE CONTROL