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Use of Omni-channel in Financial ServicesWebcredible10 September
2015
What is omni-channel?
webcredible > customer experience design#
Why omni-channel?
webcredible > customer experience design#
Why omni-channel?
webcredible > customer experience design#
Why omni-channel?
webcredible > customer experience design#
ExampleWinbank
webcredible > customer experience design#
Example
Barclaycard App
webcredible > customer experience design#
Example
webcredible > customer experience design#
Cross industry examples
webcredible > customer experience design#
Key UX challengesProcess, engagement and visionBackend-systems
CRM, CEM how do you build a business case?Visibility of customer
data and sharing across organisationSuitability of channels for
purposeSharing data across devices without logging in to an
accountMeasurement
webcredible > customer experience design#
What about you?How are youusing Omni-channel?
webcredible > customer experience design#
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