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A content strategy philosophy to improve your product and save your sanity.
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23 June 2011 @dgcooley #UPA2011 1
(less)
Content
(more)
Strategy
23 June 2011 @dgcooley #UPA2011 2
About me
• 12 years as user researcher/usability specialist• BE, Biomedical & Electrical Engineering• MS, Human Factors in Information Design• Selected Employers & Clients
@dgcooley
23 June 2011 @dgcooley #UPA2011 3
Why I’m here
I have a hypothesis
.
23 June 2011 @dgcooley #UPA2011 4
(Less) Content. (More) Strategy.
Cont
ent
Stre
ss
Expe
nse
Valu
e to
End
Use
r
Reve
nue
Expenses and stress increase with content. While end user value and revenue ultimately suffer.
23 June 2011 @dgcooley #UPA2011 5
SO WHAT IS CONTENT STRATEGY?
23 June 2011 @dgcooley #UPA2011 6
Uh-oh!CS B
asics
23 June 2011 @dgcooley #UPA2011 7
You probably already do it!CS B
asics
23 June 2011 @dgcooley #UPA2011 8
Aaaah. Clients.(M
ore) St
rateg
y
I need a wireframe. Uhhhhh… OK?
CS Bas
ics
23 June 2011 @dgcooley #UPA2011 9
Which one?(M
ore) St
rateg
y
CS Bas
ics
?
23 June 2011 @dgcooley #UPA2011 10
Kristina Halvorson’s definition
““Content Strategy is the practice of planning for content creation, delivery, and governance.”
- Kristina Halvorson
CS Bas
ics
23 June 2011 @dgcooley #UPA2011 11
Rahel Bailie’s definition
““Content Strategy is the development of a repeatable process that manages content throughout the entire content lifecycle.”
And that means, from planning to creation to management within the CMS, to publishing, to post-publishing activities, and back through the next iteration of planning, and so on
CS Bas
ics
23 June 2011 @dgcooley #UPA2011 12
What content are we talking about?CS B
asics
Graphics
Audio
Video
Photos
PDFs
Blog Entries
CopyTweets
http://www.site.comLinks
spacer.gif
23 June 2011 @dgcooley #UPA2011 13
Content creation
• Who’s going to create it?• How often?• What kind of content will it be?• Tone?
CS Bas
ics
Don’t forget about maintenance!
23 June 2011 @dgcooley #UPA2011 14
Content delivery
• Is this going on the website?• Twitter?• Facebook?• Email?• Annual Report?
CS Bas
ics
Technical considerations can be huge!
23 June 2011 @dgcooley #UPA2011 15
Content governance
• Who reviews & approves new and updated content?• Who determines and enforces removal and archival rules?
CS Bas
ics
Who gets to (has to?) say “No!” to the boss?
23 June 2011 @dgcooley #UPA2011 16
(LESS) CONTENT
23 June 2011 @dgcooley #UPA2011 17
The long neck
http://www.gerrymcgovern.com/
(Less)
Conten
t
23 June 2011 @dgcooley #UPA2011 18
Content’s long neck(Le
ss) Cont
ent
(Less)
Conten
t Benefit Cost
(Less)
Conten
t
23 June 2011 @dgcooley #UPA2011 19
Required quadrant map(Le
ss) Cont
ent
Bene
fit
Cost
Logo & Branding
FAQ
Culture Video
Contact
Letter from the CEO
It Depends
(Less)
Conten
t
23 June 2011 @dgcooley #UPA2011 20
Content is expensive
Intermediate Copywriter $51,358Webmaster $66,169Java Developer $80,858Art Director (Web) $102,526
Salary.com
(Less)
Conten
t
23 June 2011 @dgcooley #UPA2011 21
Signal to noise ratio
www.jolyon.co.uk
(Less)
Conten
t
23 June 2011 @dgcooley #UPA2011 22
The psychology of clutter(Le
ss) Cont
ent
23 June 2011 @dgcooley #UPA2011 23
The psychology of clutter(Le
ss) Cont
ent
At Your House On Your Website
Insecurity “I might need that someday!”
“A customer might need that someday!”
Keeping up with the Joneses
“The neighbor has new landscaping. I need new landscaping, too!”
“My competitor uses video. I need to use video, too!”
Hectic pace of life “I’ll just put this mail here for now and deal with it later.”
“I don’t have time to meet about that. Just check with legal before you put it up there.”
23 June 2011 @dgcooley #UPA2011 24
Dustin Curtis gets it(Le
ss) Cont
ent
http://www.dustincurtis.com/dear_american_airlines.html
23 June 2011 @dgcooley #UPA2011 25
AA is even starting to get it(Le
ss) Cont
ent
23 June 2011 @dgcooley #UPA2011 26
This person got it.(Le
ss) Cont
ent
Everything Else
Enter your tracking number Track My Package
Reference unknown.
23 June 2011 @dgcooley #UPA2011 27
GoDaddy Didn’t Get it.(Le
ss) Cont
ent
http://www.heathbrothers.com/posts/2011/04/gone-godaddy-gone/
And it cost them a (high profile) customer.
23 June 2011 @dgcooley #UPA2011 28
Ahem.(Le
ss) Cont
ent
vs.
23 June 2011 @dgcooley #UPA2011 29
Lane Furniture.com doesn’t get it.(Le
ss) Cont
ent
http://www.lanefurniture.com/Contact-Us/FAQ.aspx
23 June 2011 @dgcooley #UPA2011 30
(MORE) STRATEGY
23 June 2011 @dgcooley #UPA2011 31
The most important thing(M
ore) St
rateg
y
(More
) Strat
egy
Your content is the most important thing about your website.
23 June 2011 @dgcooley #UPA2011 32
Let me repeat that…(M
ore) St
rateg
y
(More
) Strat
egy
Your content is the most important thing about your
website.
23 June 2011 @dgcooley #UPA2011 33
Take care of important things(M
ore) St
rateg
y
(More
) Strat
egy
Treat your content with love. Yell at anyone
who doesn’t.
23 June 2011 @dgcooley #UPA2011 34
Lorem Ipsum must die!(M
ore) St
rateg
y
(More
) Strat
egy
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec nunc enim, volutpat ut malesuada sit amet, aliquam eu orci. In quis mauris at enim fermentum vulputate et sed enim. Suspendisse tempor ligula et libero iaculis quis tempor erat imperdiet. Vivamus adipiscing nunc vel odio dictum tempor. Nulla mauris nibh, laoreet nec lacinia id, feugiat eu eros. Curabitur faucibus gravida lectus, sed faucibus felis mattis nec. Duis interdum placerat urna sit amet posuere. Aenean in ligula at enim convallis sagittis. Nam ac fermentum augue. Curabitur sollicitudin, lorem vel tempus malesuada, tellus quam lobortis risus, id dapibus odio leo eget orci. Morbi eu augue mi, eu porta arcu. Donec massa leo, blandit quis viverra vitae, fringilla in augue. Cras condimentum, nibh ut varius lacinia, metus quam faucibus tortor, sed posuere lacus risus in diam. Donec leo orci, fermentum vel suscipit eget, tempus in leo. Vivamus ante justo, posuere at sagittis at, consequat vel leo. Vestibulum rutrum commodo lorem, non varius nisi venenatis nec.
23 June 2011 @dgcooley #UPA2011 35
Bacon Ipsum, however, is awesome.(M
ore) St
rateg
y
(More
) Strat
egy
http://www.baconipsum.com(No! Not really!)
23 June 2011 @dgcooley #UPA2011 36
SEO(M
ore) St
rateg
y
(More
) Strat
egy
SEO is important and should be considered as part of your strategy.
<title> tags
Link text & placement
Copy volume
23 June 2011 @dgcooley #UPA2011 37
Video(M
ore) St
rateg
y
(More
) Strat
egy
Video is expensive, and its use should be considered very carefully.
“I’d rather just read.”
“Video takes too long.”
81% of users leave video if it buffers.
http://www.tubemogul.com/research/report/99-Online-Video-Delivery-Still-Nowhere-Near-TV-Quality
23 June 2011 @dgcooley #UPA2011 38
Information architecture(M
ore) St
rateg
y
(More
) Strat
egy
Whatever content is included needs to be organized very well.
23 June 2011 @dgcooley #UPA2011 39
More content might be OK. Maybe. Sometimes.
(More
) Strat
egy
23 June 2011 @dgcooley #UPA2011 40
Recap & additional resources
• You are (probably) already a content strategist.• Content is expensive.• Let go of what no longer serves you.• Optimize what does.
Erin KissaneTwitter.com/kissane
Kristina HalvorsonTwitter.com/halvorson
“Content Strategy “Group
http://blog.braintraffic.com
Content Strategy meetupsin many cities