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@MichelleGilmore & Wendy Barnao Learning from our challenge piles
Technology
Customer
Business
What does design look like?
Technology
Customer
Business
What does design look like?
Technology
Customer
Business
Design
What does design look like?
What does design look like?
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
Design
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
What does design look like?
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
Users
Business
Implementation
Technology
Time
Budget
What does design look like?
Users
Implementation
Technology
Time
Budget
Business
What does design look like?
What does design look like?
What does design look like?
Ownership
What does design look like?
Ownership
EmpathyCollaborationHCD Coaching
SupportChallenges
Learning from our challenge piles
What are they talking about?
Stakeholders The business, including the project owner, technical team,marketing, brand, digital, compliance, product & project managers
Users The people using the service, including dealer groups, financial advisers, para planners, support staff and investors
Core team The day to day project team, including project owner,project manager, technical director and designers
CCD Customer Centered Design, this is the same as human or user centered design
AdviserNET
User Experience Principles
Visual Design
Workshops
User PathwaysInformation Architecture
Paper Prototyping
Testing
Digital Prototyping
Presentations
ScenariosResearch
Content Audit
User Stories
Road MapUser Experience
BlueprintStyleguide
HCD Process
A success!
A success!
A success!
What happens when project objectives are unclear & differ between stakeholder groups?Challenge number one
What happens when project objectives are unclear & differ between stakeholder groups?What did we learn?
To pause, and explain what the implications of proceeding without a shared approach are
Know when to switch from designer to facilitator to navigate towards a shared approach
Take the time to understand the business context and politics within it
Ask each stakeholder what success looks like to them
What happens when budget ownership & streamsare uncertain?Challenge number two
What did we learn? What happens when budget ownership & streamsare uncertain?
Know who is signing your cheques and get their buy in early
Consider each individual stakeholderʼs motivations for the project
Consider the overall budget influences and strategy, not just your chunk
What happens when design methods & processesare forced onto on stakeholder group by another?Challenge number three
What did we learn? What happens when design methods & processesare forces onto on stakeholder group by another?
Assume theyʼre not on board until youʼve seen the buy in
Express value in their words, youʼre not a sell out if you talk “business talk”
Donʼt design for clients, design with them
What happens when team members are without ashared language?Challenge number four
What did we learn? What happens when team members are without ashared language?
Develop and agree on a shared language
Be transparent with your process and each activity
Use plain language
Learn the context that youʼre working within
What happens when user & business needscollide?Challenge number five
What did we learn? What happens when user & business needscollide?
Balance user and business needs
Understand and discuss the capacity of the business to support those needs
Step through what implementation looks like with the core team
Images of our collaborative framework and how we should use it
www.challengepile.com
@MichelleGilmore
created by Neoteny
@neotenydesignwww.neoteny.com.au
