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James Grant

UX researcher & designer

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Hello.I’ve been in the industry for ten years acrossMelbourne and London.

My experiences cover the full end-to-endUX/UCD lifecycle, I’ve brought numerousproducts from concept to launch for bothcorporate and freelance clients.

I have a strong delivery track record andreally enjoy presenting my designs.

This is my UX face.- James

Cash Manager Some facts

I discover user desires through garnering trust whilst performing delicate user research.

I enjoy observing how people interact with objects.

I evangelise the word of UX with my clients to ensure that user needs are always paramount.

I produce using Balsamiq, Axure, lots of post-it notes and a lot of coffee.

I want now to use my creative insight external to the banking and finance industry.

About me

Cash Manager Lifecycle methodsAbout me

1. Discover 2. Rationalise

3. Create4. Test

- Card sorting- Contextual

enquiry- Surveys

- Feature justification- User stories- Workflow mapping

- Information architecture- Rapid prototyping- Wireframes

- Accessibility grade- Lab evaluation- Guerrilla testing

Justification loop“Can we actually buildwhat the user needs?”

Concept test loop“Does this really makesense to the users?”

Design iterations“How can we make usersgrasp the whole product?”

Cash Manager TimelineAbout me

2002 2004 2006 2008 2011 20142000

Bachelor of Information Management & Systems

Monash University

Masters of IT -Usability Major

Monash University

Web developer &Content designer

nab

Usability Analystnab

Senior userexperience analyst

Royal Bank of Scotland

User Experience DesignerDeutsche Bank

Freelance Web & Graphic design

Tutor & LecturerMonash University

Research published: “Looks Can Cost;

Especially OnA Small Screen”

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Recent client workDeutsche Bank

Autobahn App Market

Cash Manager Research & RationalisationI was hired to be part of an enjoyable UX design team consisting of ahipster, a hacker and a hustler.

The full end-to-end UX/UCD lifecycle was performed from an initial conceptto the product launch. We researched and designed an App to be theprimary conduit for all of the corporate transactions for Deutsche Bank. Ourchallenge involved designing a simple experience to increase the rate ofuser interaction in order to hit a goal of €trillions posted each 24 hours.

Over 3000 lines of research from 80+ global customers were used to createa mass of user stories suiting our various personas. Product managers anddevelopers also contributed, so we each performed severe UX productrationalisation using the Kano model for high quality first-launch features.

Rationalisation session

The Kano model

Cash Manager Design processI use Balsamiq to sketch out my screen ideas; lower fidelity reviews willresult in more severe critiques. For designs used in concept testing andusability evaluations, I use Axure to create my high fidelity rapid prototypes.

I remotely operated within an agile UX environment with developers,designers and stakeholders between London, North Carolina, Singapore,Frankfurt, and Amsterdam. NotableApp allowed us to collaborate designwork, modernising our approach from traditional static reviews.

Modern design standards were defined and we convinced the business toinvest in our new interactions models ensuring that user workflows weresimple, enjoyable and speedy – yet also deliverable by the developers.

Filter controls

Hidden interactions

Cash Manager Interface designA comparison showing an extremelyearly screen concept of basic featureproposals, versus the final applicationmapped to design standards.

The fully agile method allowed us todiscuss issues and queries with thedevelopers, then rapidly alter ourdesigns in order to marry goodfunctionality with available technology. Ikept a close watch over the nightlybuilds.

All screens were matched with detaileduser stories updated on the fly toensure that when tested, our slightdesign nudges would not cause alarm.

Early grid mock

Mapped to standard

A grid user story

Cash Manager Usability evaluationI designed a large-scale usability evaluation which would discover the finerpoints of a user’s new workflow as they used the App.

It was to be performed across five cities with corporate clients and thentaken further around the world as additional countries were implemented;from our research I observed differing cultural workflows and aimed foreach major client to experience a smooth experience as they came online.

Measures, running sheet Timing outcomes

Script excerpt

Cash Manager iPad sales toolWhen it was time to present our App to the world, I wanted to change thecorporate standard of using outdated and uncreative methods such asstandard slide deck templates, static agency videos and verbose fliers.

I created a lightweight iPad version of our App which could be demoed byProduct Managers whilst using my script. A data connection was notrequired - an ideal tool for conferences, client visits and guerilla testing.

The app was showcased via the tool at Sibos in Dubai and later used withlarge prospective clients such as Apple, Bosch, Electrolux and Viacom.

Sales script excerptThe iPad sales tool

Cash Manager Feedback modelApp marketClosed corporate App Markets are a new concept. I did not know whethercustomers would be willing to provide us with useful feedback, like what’sseen via Google Play. Before a costly development was undertaken, Idesigned a Minimum Viable Product (MVP) to be tested on live users.

The collection method will drastically alter the quality; I wanted users topush feedback through when they felt the need to communicate, while alsohaving us pull feedback by intercepting users after an App experience. Allnull responses were logged, the MVP response rate dictated whether suchan initiative was a worthwhile investment.

2. Pull feedback“How was your experience today?” - App Market

I theorised that log-out interceptions wouldprovide a unique style of feedback from usersegments when triggered regarding their freshexperiences, rather than coming to us with agedproblems, queries, or frustrations.

Pull modal

1. Push feedback“I have something to say ” - Customer

Designed to be easily rolled out overall existing Apps withoutcustomization, along with thefeedback content, a snapshot of theuser’s current situation was alsocaptured to pinpoint what they weredoing at the time. Analytics woulddrive out when users are most likely tovoice their opinions so that we couldstrike first to locate problem areasand frustrating experiences.

Push flow

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Previous client workRoyal Bank of Scotland

National Australia Bank

Freelance Print & Web design

Cash Manager App design – further examples on requestRBS & NabRBS: The eChannels portal required me to conduct user research,pitch, produce wireframes and evangelise the word of UX amongstthe business in an attempt to modernise existing archaic designstandards. This was a challenging yet rewarding project.

Entry wireframe

The old and the new

Nab: I designed a “youtube’esque” App entitled nabTV which would servedaily business news on demand to 750 branches across Australia. Weperformed heavy usability lab testing to ensure that the app would servetraders and front facing staff alike, along with strict accessibility requirements.

Concept Wireframe

Tech brief Live App

Cash Manager Print & Web designFreelanceI was engaged in a freelance capacity to createvarious street fliers and small business websites,some miscellaneous examples are included.

It’s comforting to know that we can all still use ourpowers to create enjoyable designs.

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What do people say about me?

Cash Manager RecommendationsAbout me

James joined Deutsche Bank as a consultant in my team. James is afantastic asset to any team as he can not only lead design butmanage products & projects. A rare find! James is also a great allround guy to have on your team who works well with others andbrings out the best in the team. I'd happily work with James again.

Elaine Montgomery, Director of UX – Deutsche Bank

James has the rare talent to methodically investigate and understandmarket needs translating these into outstanding interface designs, whichpreviously we did not dare to imagine in transaction banking. His skill set,design talent and overall professionalism in User Experience drivenproduct development are second to none.

Besides James’ superior design qualities, he is also a gifted presenter whocan communicate his work to a broad audience as well as to seniorstakeholders ensuring buy-in at all levels.

Andreas Avato, GTB App Market lead – Deutsche Bank

I had the pleasure of working with James on a project for over 2 yearswithin Deutsche Bank. During this time James displayed an understandingwhich made him a key member of the team. He is very quick toimplement designs which met the requirements from the customer.

James pays close attention to what is requested during consultation withthe business and client base. He ensures feedback from the end user iseasily digestible and understood for technical teams. He was happy to gothe extra mile in his design mock ups to ensure nothing was lost intranslation. His daily work with the technical team ensured we haddetailed feedback within sprint time lines to improve the product from aUX perspective.

Ellen Doyle, Technical Product Manager - Deutsche Bank

James arrived to work at RBS with a fantastic attitude, experienceand bank of ideas as to how to engage stakeholders, business anddevelopers into thinking UX first. Working closely with BusinessAnalysts during the early stages of a large scale programme, Jamesbuilt solid working relationships and demonstrated a great teamspirit along with a commendable effort in delivering to time andquality.

He showed great initiative in solving UX design problems and workedthese through for numerous audiences with his inimitablepresentation style. James delivered high quality prototypes, UIrequirements and managed these through to build, test and delivery.I would not hesitate to hire James again and he is a great asset to anyteam looking for a Professional UX candidate.

Catherine Ogilvie, User Experience Analyst Manager - RBS

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Shall we chat?Look at my profile:www.linkedin.com/in/jimmygee

Send me an email:james@thirdgate.com.au