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Business Intelligence Programme
Use intelligence to make better quality decisions – from front line to strategic – to focus our resources on where they needed most
Use its strategic advantage in terms of information to influence outcomes – from influencing demand to shaping markets
Help the council, communities & providers use intelligence more effectively to understand and shape the environment around them
Initial focus
• To understand how decisions are made on the services they use and how they perform
More informed residents
• To understand needs and demand to commission more informed outcomes and improve the marketplaceMore informed staff
• To better understand needs & assets to engage their communities
More informed councillors
• To understand the market/s and customers they’re supporting to better target their offer to commissioners
More informed providers & businesses
• To understand local needs & assets to build stronger communities & better influence decisions in their area
More informed communities
What people working in research & analysis want
Objectives
Help the organisation make the most of the research, tools and insight that we have or can access• Understand what expertise is needed to use the tools we have access to and
provide training to those who have the skills to use the tools
Enable staff to understand how evidence & analysis can be used to improve & commission services• Develop sessions where how commissioners & analysts show real life examples
of how evidence & analyse has been used effectively
Use the tools & analytical expertise to develop & deliver the organisation’s strategic priorities• Provide people tools & insights that can help them build a better picture of their
residents and customers and have the data to better understand demand
We’re building a better view of our residents & services…• We’ve used the
LGA customer insight model and identified data & development needs from researchers & analysts.
• We’ve also added to this model tools & data to enable people to understand demand
Demographics
Needs
Service Usage & Cost
Attitudes
Service Usage & Costs
What we know about trends in our services
What we know about who we support
What we know about our customer service
transactions
What we know about issues reported to us
How Lambeth compares What are the unit costs & benefits of services
Demographics
What we know about our wards
What we know about our neighbourhoods
What we know about CLIP areas
What is planned for the future
Needs & Attitudes
What we know about our residents
What we know about our tenants
What we know about local wellbeing (TBC)
What we know about local deprivation
Other research reports on Lambeth
We’re enabling staff to learn from organisations that are applying these methods effectively
• We’re developing case studies from the council and other organisations so people can identify the steps they can take to apply different BI methods to specific needs & situations
We’re enabling services to benefit from external expertise to tackle challenges using data
• Developing partnerships with universities for one day sprints and three month research projects to help redesign services and increase the impact of community-based solutions, and design research interventions.
Making the hub responsive to your needs
What resources do you use…and need to carry out research & analysis?
What tools, research & analysis would help you?
What else would you like to see on the Hub?
Next steps
Improving the Hub based on your feedback
Understanding commissioners’ needs
Providing or brokering support
Sign up to our next learning sessionsTheme Date
Evaluating outcomes 11 May Lambeth
Calculating social impact 17 May Community Action Network
Understanding what matters to local residents 24 May Lambeth
Understanding the strengths & needs of local communities
1 June Young Foundation
Understanding local demographics 7 June LGA
If there’s a session you’d like to run, get in touch