50
TOWARD A NEW UNDERSTANDING OF DESIGNING FOR EXPERIENCE phillip hunter :: :: [email protected] :: :: @designoutloud x BETTER

HIVE 2014 Seattle - Toward a New Understanding of Experience

Embed Size (px)

DESCRIPTION

 

Citation preview

Page 1: HIVE 2014 Seattle - Toward a New Understanding of Experience

TOWARD A NEW UNDERSTANDING

OF DESIGNING FOR EXPERIENCE

phillip hunter :: :: [email protected] :: :: @designoutloud

xBETT

ER

Page 2: HIVE 2014 Seattle - Toward a New Understanding of Experience

THREE

Page 3: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 4: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 5: HIVE 2014 Seattle - Toward a New Understanding of Experience

TOWARD A NEW UNDERSTANDING

OF DESIGNING FOR EXPERIENCE

phillip hunter :: :: [email protected] :: :: @designoutloud

xBETT

ER

Page 6: HIVE 2014 Seattle - Toward a New Understanding of Experience

clearfun engagingclean

delightfuleasy

intuitive

fast

powerful

fluid

familiar

full-featured

pleasing

beautiful

compellingaward-winning

lightweight

Page 7: HIVE 2014 Seattle - Toward a New Understanding of Experience

What We Think Of

Page 8: HIVE 2014 Seattle - Toward a New Understanding of Experience

What Real People Feel

Page 9: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 10: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 11: HIVE 2014 Seattle - Toward a New Understanding of Experience

Significant emotions are qualities of experience; esthetic quality that rounds out an experience into completeness and unity.

John Dewey

Page 12: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 13: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 14: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 15: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 16: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 17: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 18: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 19: HIVE 2014 Seattle - Toward a New Understanding of Experience

Experience was first

TECHNOLOGY≠

EXPERIENCE

Page 20: HIVE 2014 Seattle - Toward a New Understanding of Experience

Experience was first

INTERFACE≠

EXPERIENCE

Page 21: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 22: HIVE 2014 Seattle - Toward a New Understanding of Experience

clearfun engagingclean

delightfuleasy

intuitive

fast

powerful

fluid

familiar

full-featured

pleasing

beautiful

compelling

award-winninglightweight

Page 23: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 24: HIVE 2014 Seattle - Toward a New Understanding of Experience

Experience was first

INTERFACE PROPERTIES

≠EXPERIENCE

QUALITIES

Page 25: HIVE 2014 Seattle - Toward a New Understanding of Experience

Experiential qualities must be distinguished from the properties of objects. They are intuited and not subject to error or judgment.

CI Lewis

Page 26: HIVE 2014 Seattle - Toward a New Understanding of Experience

QUALIA

Page 27: HIVE 2014 Seattle - Toward a New Understanding of Experience

Experiential qualities must be distinguished from the properties of objects. They are intuited and not subject to error or judgment.

CI Lewis

Page 28: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 29: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 30: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 31: HIVE 2014 Seattle - Toward a New Understanding of Experience

Features

Attributes

Know

Specs Sense Feel

PROPERTIES QUALIA

Page 32: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 33: HIVE 2014 Seattle - Toward a New Understanding of Experience

QUALIA?!

Page 34: HIVE 2014 Seattle - Toward a New Understanding of Experience

QUALIA!

Page 35: HIVE 2014 Seattle - Toward a New Understanding of Experience

lucknewness

skill confidencedistraction

uncertainty

insecurityinterfere

nce

mood

environment

inability

ignorance

motivation

misunderstanding

time

apathy

previous experience

engagement

distaste

clarity of choice

priority / urgencyQUALIA!

Page 36: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 37: HIVE 2014 Seattle - Toward a New Understanding of Experience

randomness

leisureliness

skill

confidence

attention elsewhere

insecurity/uncertainty

priority/urgency

less cooperative

strangeness

inability

ignorance

concernapathy

difficult environment

understanding

negative experience

engagementdetachment

few choices

unimportance

serendipity

positive experience

unclear understanding

familiarity

hurriedness

focus

knowledge

more choices

more cooperative

conducive environment

automatic/unconsciousthoughtful/purposeful

Experience Profile Assessment

Page 38: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 39: HIVE 2014 Seattle - Toward a New Understanding of Experience

randomness

leisureliness

skill

confidence

attention elsewhere

insecurity/uncertainty

priority/urgency

less cooperative

strangeness

inability

ignorance

concernapathy

difficult environment

understanding

negative experience

engagementdetachment

few choices

unimportance

serendipity

positive experience

unclear understanding

familiarity

hurriedness

focus

knowledge

more choices

more cooperative

conducive environment

automatic/unconsciousthoughtful/purposeful

Page 40: HIVE 2014 Seattle - Toward a New Understanding of Experience

YOU TRY

Page 41: HIVE 2014 Seattle - Toward a New Understanding of Experience

randomness

leisureliness

skill

confidence

attention elsewhere

insecurity/uncertainty

unimportance

less cooperative

familiarity

inability

ignorance

concernapathy

difficult environment

unclear understanding

negative experience

engagementdetachment

few choices

priority/urgency

serendipity

positive experience

understanding

strangeness

hurriedness

focus

knowledge

more choices

more cooperative

conducive environment

automatic/unconsciousthoughtful/purposeful

Page 42: HIVE 2014 Seattle - Toward a New Understanding of Experience

randomness

leisureliness

skill

confidence

attention elsewhere

insecurity/uncertainty

unimportance

less cooperative

familiarity

inability

ignorance

concernapathy

difficult environment

negative experience

engagementdetachment

few choices

priority/urgency

serendipity

positive experience

understanding

strangeness

hurriedness

focus

knowledge

more choices

more cooperative

conducive environment

automatic/unconsciousthoughtful/purposeful

unclear understanding

Page 43: HIVE 2014 Seattle - Toward a New Understanding of Experience

randomness

leisureliness

skill

confidence

attention elsewhere

insecurity/uncertainty

unimportance

less cooperative

familiarity

inability

ignorance

concernapathy

difficult environment

negative experience

engagementdetachment

few choices

priority/urgency

serendipity

positive experience

understanding

strangeness

hurriedness

focus

knowledge

more choices

more cooperative

conducive environment

automatic/unconsciousthoughtful/purposeful

unclear understanding

Page 44: HIVE 2014 Seattle - Toward a New Understanding of Experience
Page 45: HIVE 2014 Seattle - Toward a New Understanding of Experience

Pictures of various digital experiences: skype/lync conference; family watching movie; developing world kid with computer; small biz

Page 46: HIVE 2014 Seattle - Toward a New Understanding of Experience

Pictures of various digital experiences: skype/lync conference; family watching movie; developing world kid with computer; small biz

Page 47: HIVE 2014 Seattle - Toward a New Understanding of Experience

Pictures of various digital experiences: skype/lync conference; family watching movie; developing world kid with computer; small biz

Page 48: HIVE 2014 Seattle - Toward a New Understanding of Experience

randomness

leisureliness

skill

confidence

attention elsewhere

insecurity/uncertainty

priority/urgency

less cooperative

strangeness

inability

ignorance

concernapathy

difficult environment

understanding

negative experience

engagementdetachment

few choices

unimportance

serendipity

positive experience

unclear understanding

familiarity

hurriedness

focus

knowledge

more choices

more cooperative

conducive environment

automatic/unconsciousthoughtful/purposeful

Experience Profile Assessment

Page 49: HIVE 2014 Seattle - Toward a New Understanding of Experience

Better Experiences through:

Understanding and focusing on Qualia, the actual qualities of personal experience

Discovering and identifying Qualia in context

Assessing Qualia before, during, and after experiences

Page 50: HIVE 2014 Seattle - Toward a New Understanding of Experience

phillip hunter :: :: [email protected] :: :: @designoutloud