Upload
satsuko-vanantwerp
View
492
Download
0
Embed Size (px)
DESCRIPTION
Citation preview
FROM CONSULTATION TO CO-PRODUCTION IN THE OPS
PIL DISPATCH 01.22.14
PRESENTATION BY:
KAREN PROKOPEC (MGS) and SATSUKO VANANTWERP (SiG)
KAREN PROKOPEC Centre for Innovation and Workplace Culture
OPS Ministry of Government Services
SATSUKO VANANTWERP
Social Innovation Generation (SiG) National
DISCUSS WITH YOUR NEIGHBOUR: “DESCRIBE A TIME WHEN YOU EXPERIENCED A GREAT SERVICE” “WHAT MADE IT SO?”
CHECK IN
THIS SESSION IS ABOUT AN APPROACH TO DESIGNING AND DELIVERING AWESOME PUBLIC SERVICES Co-production is gaining popularity in Canada and has already taken off in USA, UK, EU, AUS…
OVERVIEW
AGENDA
CO-DESIGN & CO-PRODUCTION so large and broad a topic… What can we accomplish today: • Provide some context • Do some learning • Do some co-learning • Take a deeper dive • Provide a space for further learning
….so let’s get started
OPS CONTEXT
WHY DO THINGS DIFFERENTLY?
• Rising expectations combined with growing
fiscal pressures
• Technological advances
• Thriving in a changing environment
• Demographic change
OPS CHALLENGES
OPS BARRIERS SESSIONS What we heard…
THE OPS IS: Risk averse, hierarchal, works in silos, complex, diverse
BECAUSE: • Operational pressures and the need for efficiency • Public perception and accountability • The nature of the public service (complex, wicked problems)
“INSANITY: DOING THE SAME THING OVER AND OVER AGAIN AND EXPECTING DIFFERENT RESULTS” – ALBERT EINSTEIN
INNOVATIONS IN THE OPS
INTERNALLY… • Learning programs - how to build creativity and innovation into
our day to day work • Innovation Community of Practice
• OPSpedia and the new insite project
EXTERNALLY… • Environmental Farm Plan Program • ServiceOntario
• Condominium Act Reform process
CO-CREATION & CO-DESIGN
LADDER OF PARTICIPATION
CO-PRODUCING
CO-DESIGNING
ENGAGING
CONSULTING
INFORMING
EDUCATING
COERCING
DOING FOR
DOING TO
DOING WITH
CO-DESIGN IS…
A PROCESS
THAT EMPOWERS, ENCOURAGES AND GUIDES CITIZENS AND USERS
TO CREATIVELY DEVELOP SOLUTIONS
WITH PROFESSIONALS
WHY CO-DESIGN?
ENSURES PUBLIC SERVICES DELIVER WHAT CITIZENS WANT AND NEED TO BREAK OUT OF ORGANIZATIONAL VIEWS AND STEREOTYPES • WHEN YOU KNOW THE QUESTION BUT NOT THE ANSWER • WHEN YOU THINK YOU KNOW THE ANSWER, AND ARE OPEN
TO HAVING YOUR ASSUMPTIONS CHALLENGED
CASE: FAMILY BY FAMILY
CO-DESIGN x 3 • ALTERNATE SCENARIOS • DETERMINANTS OF POSITIVE
OUTCOMES • STRETCH BENCHMARKING
CASE: FAMILY BY FAMILY
CANADIAN EXAMPLES
• HALIFAX PUBLIC LIBRARY • ONTARIO CONDOMINIUM ACT • METROLYNX “BIG MOVE” • REGENT PARK RE-DEVELOPMENT • WATERFRONT DEVELOPMENT • …
DISCUSS IN GROUPS OF 3: “WHAT EXAMPLES OF CO-DESIGN HAVE YOU SEEN AND/OR HEARD OF?” “HOW MIGHT YOU APPLY THIS THINKING IN YOUR WORK?”
CHECK IN
CO-PRODUCTION
LADDER OF PARTICIPATION
CO-PRODUCING
CO-DESIGNING
ENGAGING
CONSULTING
INFORMING
EDUCATING
COERCING
DOING FOR
DOING TO
DOING WITH
LADDER OF PARTICIPATION
CO-PRODUCING
CO-DESIGNING
ENGAGING
CONSULTING
INFORMING
EDUCATING
COERCING
CO.DESIGN + CO.DELIVERY
= CO.PRODUCTION
CO-PRODUCTION IS…
DESIGNING AND DELIVERING SERVICES IN A TRUE PARTNERSHIP WITH BOTH CITIZENS AND PROFESSIONALS Co-production values lived experience and professional training equally
WHAT’S IN IT FOR ME?
Governments save money, both immediately and preventatively
Public servants enabled to use their time, energy and expertise towards developing customized, adaptive solutions; new tool for changing times
Citizens experience improved service outcomes and are valuable partners in the delivery of their own care
CASE: FAMILY BY FAMILY
UNIQUE ELEMENTS: • FOCUS: FAMILY UNIT (PARENTS & CHILDREN) • WHOLE FAMILIES MENTORING WHOLE FAMILIES • RESOURCES GROW WITH PROGRAM’S SUCCESS • PROFESSIONALS AS FACILITATORS & COACHES
CASE: FAMILY BY FAMILY
OTHER EXAMPLES
CANADIAN • DAYCARE COOPS • CSI TIME BANK • TYZE CARE NETWORK • BABA YAGA ELDER CO-HOUSING
GLOBAL • FREDERICIA MODEL (DK) • YOUTH COURTS OF DC (USA) • MEREVALE HOUSE (UK) • FUREAI KIPPU - CARING RELATIONSHIP TICKETS (JP)
CO-PRODUCTION GRID
SOURCE: THE CHALLENGE OF CO-PRODUCTION – BY NESTA & NEF
CRITIQUES
DOWNLOADING ONTO COMMUNITIES? OUR JOBS WILL BE TAKEN AWAY? SCALEABLE?
CO-PROD. IS NOT NEW
THE WAY WE DID THINGS BEFORE THERE WERE PUBLIC SERVICES
Blends best practices from: • Asset-based community development • Citizen engagement • Network building • among others…
CULTURE CHANGE
RESPONSIVENESS
MOTIVATIONS
CAPACITY
TRUST
THANK YOU! CONTACT ontario.ca [email protected] @modernops sigeneration.ca [email protected] @sats_ko
With appreciation to all our and colleagues MGS