30
FROM CONSULTATION TO CO-PRODUCTION IN THE OPS PIL DISPATCH 01.22.14 PRESENTATION BY: KAREN PROKOPEC (MGS) and SATSUKO VANANTWERP (SiG)

from consultation to coproduction of public services

Embed Size (px)

DESCRIPTION

 

Citation preview

Page 1: from consultation to coproduction of public services

FROM CONSULTATION TO CO-PRODUCTION IN THE OPS

PIL DISPATCH 01.22.14

PRESENTATION BY:

KAREN PROKOPEC (MGS) and SATSUKO VANANTWERP (SiG)

Page 2: from consultation to coproduction of public services

KAREN PROKOPEC Centre for Innovation and Workplace Culture

OPS Ministry of Government Services

SATSUKO VANANTWERP

Social Innovation Generation (SiG) National

Page 3: from consultation to coproduction of public services

DISCUSS WITH YOUR NEIGHBOUR: “DESCRIBE A TIME WHEN YOU EXPERIENCED A GREAT SERVICE” “WHAT MADE IT SO?”

CHECK IN

Page 4: from consultation to coproduction of public services

THIS SESSION IS ABOUT AN APPROACH TO DESIGNING AND DELIVERING AWESOME PUBLIC SERVICES Co-production is gaining popularity in Canada and has already taken off in USA, UK, EU, AUS…

OVERVIEW

Page 5: from consultation to coproduction of public services

AGENDA

CO-DESIGN & CO-PRODUCTION so large and broad a topic… What can we accomplish today: •  Provide some context •  Do some learning •  Do some co-learning •  Take a deeper dive •  Provide a space for further learning

….so let’s get started

Page 6: from consultation to coproduction of public services

OPS CONTEXT

WHY DO THINGS DIFFERENTLY?

•  Rising expectations combined with growing

fiscal pressures

•  Technological advances

•  Thriving in a changing environment

•  Demographic change

Page 7: from consultation to coproduction of public services

OPS CHALLENGES

OPS BARRIERS SESSIONS What we heard…

THE OPS IS: Risk averse, hierarchal, works in silos, complex, diverse

BECAUSE: •  Operational pressures and the need for efficiency •  Public perception and accountability •  The nature of the public service (complex, wicked problems)

Page 8: from consultation to coproduction of public services

“INSANITY: DOING THE SAME THING OVER AND OVER AGAIN AND EXPECTING DIFFERENT RESULTS” – ALBERT EINSTEIN

Page 9: from consultation to coproduction of public services

INNOVATIONS IN THE OPS

INTERNALLY… •  Learning programs - how to build creativity and innovation into

our day to day work •  Innovation Community of Practice

•  OPSpedia and the new insite project

EXTERNALLY… •  Environmental Farm Plan Program •  ServiceOntario

•  Condominium Act Reform process

Page 10: from consultation to coproduction of public services

CO-CREATION & CO-DESIGN

Page 11: from consultation to coproduction of public services

LADDER OF PARTICIPATION

CO-PRODUCING

CO-DESIGNING

ENGAGING

CONSULTING

INFORMING

EDUCATING

COERCING

DOING FOR

DOING TO

DOING WITH

Page 12: from consultation to coproduction of public services

CO-DESIGN IS…

A PROCESS

THAT EMPOWERS, ENCOURAGES AND GUIDES CITIZENS AND USERS

TO CREATIVELY DEVELOP SOLUTIONS

WITH PROFESSIONALS

Page 13: from consultation to coproduction of public services

WHY CO-DESIGN?

ENSURES PUBLIC SERVICES DELIVER WHAT CITIZENS WANT AND NEED TO BREAK OUT OF ORGANIZATIONAL VIEWS AND STEREOTYPES •  WHEN YOU KNOW THE QUESTION BUT NOT THE ANSWER •  WHEN YOU THINK YOU KNOW THE ANSWER, AND ARE OPEN

TO HAVING YOUR ASSUMPTIONS CHALLENGED

Page 14: from consultation to coproduction of public services

CASE: FAMILY BY FAMILY

Page 15: from consultation to coproduction of public services

CO-DESIGN x 3 •  ALTERNATE SCENARIOS •  DETERMINANTS OF POSITIVE

OUTCOMES •  STRETCH BENCHMARKING

CASE: FAMILY BY FAMILY

Page 16: from consultation to coproduction of public services

CANADIAN EXAMPLES

•  HALIFAX PUBLIC LIBRARY •  ONTARIO CONDOMINIUM ACT •  METROLYNX “BIG MOVE” •  REGENT PARK RE-DEVELOPMENT •  WATERFRONT DEVELOPMENT •  …

Page 17: from consultation to coproduction of public services

DISCUSS IN GROUPS OF 3: “WHAT EXAMPLES OF CO-DESIGN HAVE YOU SEEN AND/OR HEARD OF?” “HOW MIGHT YOU APPLY THIS THINKING IN YOUR WORK?”

CHECK IN

Page 18: from consultation to coproduction of public services

CO-PRODUCTION

Page 19: from consultation to coproduction of public services

LADDER OF PARTICIPATION

CO-PRODUCING

CO-DESIGNING

ENGAGING

CONSULTING

INFORMING

EDUCATING

COERCING

DOING FOR

DOING TO

DOING WITH

Page 20: from consultation to coproduction of public services

LADDER OF PARTICIPATION

CO-PRODUCING

CO-DESIGNING

ENGAGING

CONSULTING

INFORMING

EDUCATING

COERCING

CO.DESIGN + CO.DELIVERY

= CO.PRODUCTION  

Page 21: from consultation to coproduction of public services

CO-PRODUCTION IS…

DESIGNING AND DELIVERING SERVICES IN A TRUE PARTNERSHIP WITH BOTH CITIZENS AND PROFESSIONALS Co-production values lived experience and professional training equally

Page 22: from consultation to coproduction of public services

WHAT’S IN IT FOR ME?

Governments save money, both immediately and preventatively

Public servants enabled to use their time, energy and expertise towards developing customized, adaptive solutions; new tool for changing times

Citizens experience improved service outcomes and are valuable partners in the delivery of their own care

Page 23: from consultation to coproduction of public services

CASE: FAMILY BY FAMILY

Page 24: from consultation to coproduction of public services

UNIQUE ELEMENTS: •  FOCUS: FAMILY UNIT (PARENTS & CHILDREN) •  WHOLE FAMILIES MENTORING WHOLE FAMILIES •  RESOURCES GROW WITH PROGRAM’S SUCCESS •  PROFESSIONALS AS FACILITATORS & COACHES

CASE: FAMILY BY FAMILY

Page 25: from consultation to coproduction of public services

OTHER EXAMPLES

CANADIAN •  DAYCARE COOPS •  CSI TIME BANK •  TYZE CARE NETWORK •  BABA YAGA ELDER CO-HOUSING

GLOBAL •  FREDERICIA MODEL (DK) •  YOUTH COURTS OF DC (USA) •  MEREVALE HOUSE (UK) •  FUREAI KIPPU - CARING RELATIONSHIP TICKETS (JP)

Page 26: from consultation to coproduction of public services

CO-PRODUCTION GRID

SOURCE: THE CHALLENGE OF CO-PRODUCTION – BY NESTA & NEF

Page 27: from consultation to coproduction of public services

CRITIQUES

DOWNLOADING ONTO COMMUNITIES? OUR JOBS WILL BE TAKEN AWAY? SCALEABLE?

Page 28: from consultation to coproduction of public services

CO-PROD. IS NOT NEW

THE WAY WE DID THINGS BEFORE THERE WERE PUBLIC SERVICES

Blends best practices from: •  Asset-based community development •  Citizen engagement •  Network building •  among others…

Page 29: from consultation to coproduction of public services

CULTURE CHANGE

RESPONSIVENESS

MOTIVATIONS

CAPACITY

TRUST

Page 30: from consultation to coproduction of public services

THANK YOU! CONTACT ontario.ca [email protected] @modernops sigeneration.ca [email protected] @sats_ko

With appreciation to all our and colleagues MGS