Introducinginnova.oncapabili.esthroughservicedesign-ExperienceandExper.se

KatarinaWe:er-Edman,GU,LiV

LisaMalmberg,LiUServDes2016–24-26May

Needforinnova.oncapabili.es•  Publicsectorisunderpressure

•  Resourcesarescarce(.me&€)

•  Agingpopula.onimplyinganincreaseddemandforcare

•  Raisedexpecta.onsonservicesimplyinganeedforbe:erunderstandingofuserpriori.esandneeds

Thesolu.on?Servicedesigncompetenceandskillsisseenasapoten.alresource.Itoffersanapproachtobe:erunderstanduserneedsandtoinvolveusersaspartnersandaresource.However,notwithoutissues…(Mulgan,2014;Blyth&Kimbel,2011)

•  Lackofcon.nuity•  Highcosts•  Lackofa:en.ontoimplementa.on

Acommonsetup•  Transferofdesignknowledgeand

skillsthroughservicedesignprojects-learningbydoing.

•  Dualaimwithlearningaswellasserviceproposalsaswantedandexpectedoutcome

Assump.onàdesignknowledgeandskillsaretransferable(simply)byapplica.onandprac.ceofdesignmethodsandtools.

ThecasesChildrenandyoungpeople’spar.cipa.on

Objec&ve:Increasingthepar.cipa.onandinvolvementofchildrenandyouthintheirmee.ngswithhealthcareanddevelopmentofservicesdirectedtowardsthem.Setup:Anac.onlearningcourseinservicedesign,worhskopsintroducingandtes.ngservicedesignmethods,designworkcarriedoutbyhealthcarepersonnelwithremotecoachingbytraineddesigners.

Exploringdigitallearningaidsinelementaryschool

Objec&ve:Adesignprojectengagingteachersandpupilsintheexplora.onofhowandwhattoolswereusedandul.matelysugges.ngnewones.Setup:Workshopsintroducingservicedesignmethods.Designworkcarriedoutbyteacherswithremotecoachingbytraineddesigners.Designerssomewhatac.velyinvolvedinthedesignwork.

Reflec.ons

1.  Anextensivefocusonlearning-by-doing2.  Difficultyintheprojectstofocusonboth

outcomeandlearning3.  Designers’needtoreclaimawareness

andrespectfortheirownexpertknowledge

Experience•  Interac.onandcon.nuity

(Garrisson1998)

•  Learningbydoing-designeduca.onformat(Schön1983)

•  Developaprojectandmethodsensi.vity(Dorst2015)

Implica&onOneofflearning-by-doingàLackofreflec.onandcon.nuity

Exper.seDesignersroleinservicedesignàfacilita.on?

•  Framingre-framing(Dorst2015)•  Problemscoping(Cross2004)•  Aesthe.cknowledge(Stephens&Boland

2014)

•  Reflec.onthroughmaterializa.on(Schön1983)

Non-expertstendtobelesssensi.vetothesitua.on

Wayforward?Morepeoplewillusetheirinherentdiffusedesignabilityanddesignmethods.Butisthefocusonmethodsandtoolsenough?