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Dr Andrea Siodmok
Chief Designer
Cornwall Council
7th Nov 2012
House of Lords
Embedding design in local government (Shorter version)
With Europe’s support Cornwall has invested over £250m
in innovation infrastructure in the last three years making
it one of the most connected places in the world.
The
imperative
Designers are naturally optimistic and constantly
dissatisfied. The many challenges we face in the next
decade call for creativity, fresh thinking and pragmatism.
Hopes & Dreams
St Austell
St Ives from Tate
World leaders in Davos 2012 cited growing inequality as
the most important issue after the economy that needs
addressing.
Looe
The economic crisis has caused a big rethink. The wicked
problems we face are hard to define, persistent and
contradictory and can require us to ask new questions.
Penzance
Can less be more? How can the public sector cut costs by
50% and still meet growing public expectations for choice
and quality? The solutions inevitably become more radical
Penzance
Lands End
Do we reconfigure existing services? Or create, reinvent,
enable new peer-peer services like 21st century hitch
hiking using digital technologies and social capital.
Change is
inevitable
Shaped by Us...
Making good ideas happen
@shapecornwall
Co-discovery is democratic. To start our challenge we
built a post-it note wall so elected members could identify
one thing they would redesign to make Cornwall better.
The post-its cost a few pounds and we have used the wall
over and over again. It remained outside the council
chamber for a week for all staff and members to see.
County Hall
Each post-it note had the name of the Council member and
the area they represent – 123 ideas from ‘Stop seagulls
attacking rubbish’ to ‘Have a strategy for Cornwall’.
County Hall
Royal Cornwall Showground
Design is positive. At our leadership conference 200 staff
posted their ‘best public service experience’ on the wall
before starting an Open Space Technology (OST) session.
We work on the ground with local people, listening in new
ways and developing a ‘common sense’ of current needs
and perceptions.
We show up in unusual places confounding expectations
and in that moment engaging people in new ways.
Making it fun, easy and satisfying to get involved.
Our radical approach ignites peoples’ passion to make a
difference. We ask unthinkable questions and allow
audacious ideas to be considered.
And by getting everyone involved in contributing ideas,
experience and knowledge through co-design techniques
we turn self interest into shared interests.
Mentors worked with communities to shape ideas and
build realistic business plans, encouraging
entrepreneurialism
Our Community Innovation Awards at the Eden Project
gave a platform to local people. We created an Angel’s
Den of experts who invested in the best proposals.
Our innovation
challenge is
across the
board
Thinking Room was created in April 2011 to develop next
generation public services following from Designs of the
Time programme in Cornwall (www.dottcornwall.com)
It is based at Cornwall Council but operates across the
private, public and third sector to develop radical new
thinking and approaches to Cornwall’s future.
We use creative techniques and tools to work
collaboratively with citizens, professionals, designers and
policy makers to develop new ideas.
Because in our vision, people lead change and use their
local knowledge, networks, ingenuity and compassion to
deeply understand how to create meaningful change.
Finally we spend as much effort changing the system so
that radical becomes the normal way of working so rather
than finding a quick fix we build a permanent fixture.
1. Inspire Change by sharing good ideas and practices
Thinking Room: Nov 2011
A workshop for project managers with ‘props’ tackling a
range of challenges, identifying and understanding how to
remove inefficiencies and improve innovation.
Thinking Room
Capacity building
Thinking Room is not a lab or a space, it is an approach
that we have been sharing throughout the council. It has
practical methods and tools. @thinking_room
Our approach is simple and our work often turns
convention on its head by creating space and time to
discover real needs.
What can design do?
— Unearth where the real problem lies — Understand motives and latent needs in
order to create the right incentives for behaviour change
— Prototype, test, iterate and de-risk policy ideas
— Create space to ‘think differently’ 80% of impact is determined in the design phase
— Reduce cost of services by designing-in solutions
Thanks to… Nesta / LGA Creative Councils programme
Dott Cornwall partners: Design Council, Cornwall Council, Technology
Strategy Board, University College Falmouth
Images from Flickr
Social and Service Design teams:
Sea Communications
Think Public
Something from Us
Leap Design for Change
Cognitive Media
Two
Boex
Cornwall Design
* Views in this presentation my own based on experience in Dott Cornwall and Cornwall
Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room