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Jenny Arden | Airbnb @jarden #DelightConf

Delight 2016 | Building Belonging — Jenny Arden

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Page 1: Delight 2016 | Building Belonging — Jenny Arden

Jenny Arden | Airbnb@jarden#DelightConf

Page 2: Delight 2016 | Building Belonging — Jenny Arden

Self- Actualization

Esteem

Love/belonging

Safety

Physiological

Page 3: Delight 2016 | Building Belonging — Jenny Arden

be·long·ingAcceptance as a natural member or part

Page 4: Delight 2016 | Building Belonging — Jenny Arden

AirbnbThe mission

Page 5: Delight 2016 | Building Belonging — Jenny Arden

AirbnbThe mission

HostsCommunity

Page 6: Delight 2016 | Building Belonging — Jenny Arden

AirbnbThe mission

HostsCommunity

GuestsPersonal Growth

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Slide Title HereOptional subtitle goes here

• Cereal Entrepreneur: Creative. Embraces constraints. Solution-oriented. Tenacious.• Be a Host: Collaborative. Anticipates the needs of others. Prepared. Authentic. Listens.• Embrace the Adventure: Flexible. Risk tolerant. Always learning. Curious. Open-minded.• Simplify: Prioritizes. Distills a problem to its essence. Makes and communicates clear decisions.• Champion the Mission: Passionate. Committed. Optimistic. Puts the Airbnb community first.• Every Frame Matters: Thinks holistically. Rigorous about quality. Appreciates the details and

prioritizes the right ones.

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Slide Title HereOptional subtitle goes here

• Cereal Entrepreneur: Creative. Embraces constraints. Solution-oriented. Tenacious.• Be a Host: Collaborative. Anticipates the needs of others. Prepared. Authentic. Listens.• Embrace the Adventure: Flexible. Risk tolerant. Always learning. Curious. Open-minded.• Simplify: Prioritizes. Distills a problem to its essence. Makes and communicates clear decisions.• Champion the Mission: Passionate. Committed. Optimistic. Puts the Airbnb community first.• Every Frame Matters: Thinks holistically. Rigorous about quality. Appreciates the details and

prioritizes the right ones.

Our hosts are a part of our team

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Page 20: Delight 2016 | Building Belonging — Jenny Arden

Thank you@jarden

#DelightConf