Daniel Satchell Portfolio

[email protected] | www.danielsatchell.co.uk

COMPANY The Worlds Favourite Publications PRODUCT 21 Things to do in Cape Town/Gauteng tourist guide book

INFORMATION - Full colour guide book - Distributed within South Africa at airports, selected hotels, car hires, shopping malls & tourist offices - Print run: 20,000 Cape Town / 20,000 Gauteng per annum

COMPANY The Worlds Favourite Publications PRODUCT Wine Tourism News newspaper INFORMATION - Full colour newspaper - Distributed within South Africa at wine farms, restaurants, wine bars, various retail outlets and tourism offices - Print run: 10,000 per month

Bringing you the news you can use. ask me where to pick up your free copy...

Bringing you the news you can use.

COMPANY The Worlds Favourite Publications PRODUCT Wine Tourism News Car livery and clothing

INFORMATION - Clothing worn by distributors of the newspaper and by staff at wine related expos - The WTN company car was branded in the newspapers logo and strapline

COMPANY 3 Cliffs Media PRODUCT SoldOut Magazine INFORMATION - Full colour magazine - Distributed within the UK to selected UK estate agents - Print run: 20,000 per month

COMPANY 3 Cliffs Media PRODUCT The International Agent Magazine INFORMATION - Full colour magazine - Distributed within the UK and Europe to selected estate agents - Print run: 20,000 per month

COMPANY The Worlds Favourite Publications PRODUCT Wine Tourism Handbook guide INFORMATION - Full colour Handbook - Distributed within South Africa to Wordsworth & selected wine estates - Print run: 20,000 per annum

COMPANY Wine Tourism UK Ltd PRODUCT Wine Tourism UK Handbook guide INFORMATION - Full colour Handbook - Distributed within the UK to Amazon, Neilens & selected wine estates - Print run: 10,000 per annum

COMPANY Wine Tourism UK Ltd PRODUCT Pull-up banner stand, media pack, letterhead and business card INFORMATION - Various full colour promotional and corporate literature

COMPANY American Express PRODUCT Film production and photography INFORMATION - Various internal corporate film productions and photography used for town halls and internal websites

http://www.dreamstime.com/moving-boxes-thumb15719617.jpg

SEPTEMBER

OCTOBER

NOVEMBER

JANUARY

DECEMBER

IN 1 JOHN STREETFinal building comissioning and furniture installations

IN 1 JOHN STREETBusiness system testing

IN 1 JOHN STREETBuilding signed off,

test moves take place IN 1 JOHN STREETFinal preparations

IN YOUR AREA Change Management Activities

including 1 John Street familiarisation videos and building guide released

IN YOUR AREA Ready, Steady, Go

preparations commence

IN YOUR AREA Storage Reduction Programme

IN YOUR AREA Change Management Training

IN THE EXHIBITION SPACE AND ON THE SQUARE Learn about @amex and Health Club sneak peak

IN THE EXHIBITION SPACE AND ON THE SQUARE Facilities spotlight including conferencing, restaurant, Caf, car parking etc

IN THE EXHIBITION SPACE AND ON THE SQUARE Big bang on Health and Wellness including meeting the gym team and how to join

IN THE EXHIBITION SPACE AND ON THE SQUARE Migration information

COMMUNICATION:Migration confirmation

WE ARE DEVELPOING FAQS TO SHARE WITH YOU... Please let us know if there is anything you are particularly interested in hearing about by emailing: [email protected]

2012

2012

2012

2012

2013

Move Coundown.indd 1 18/09/2012 13:51

NEWSLETTER

WELCOME

Welcome to the November edition of your 1JS newsletter. First things first, we know that you enjoyed the tours, it was clear to see on the day! We also had great feedback during our additional tours with the UK Employee Representative Forum and the volunteers from Amex House and 154 that were helping us put some video footage together.Some of you asked if this newsletter could be used as a communication tool to support change activities, we say yes, of course, please do share our updates and if you want more detailed information please contact Kim or Angela.

PROJECT PAGES ON THE SQUARE

Please encourage people to visit the project pages on The Square to see the latest updates in addition to archived materials, information on BlueWork and FAQs.

The BlueWork Change Champion train-the-trainer sessions were very engaging and productive. Lots of questions are coming in now ranging from Reserve through to FM. The materials used in the change

AMEX NEWSLETTER | EDITION 2 | NOVEMBER 2012PAGE 1/2

BlueWorkHow work gets done.

1 JOHN STREET, OUR MOVE NEXT DOOREDITION 2

NOVEMBER 2012

management sessions and FAQs have been posted on the Project Pages on The Square.

BUILDING UPDATE

Preparations are significantly advanced now, with about four weeks to go before the building is handed over to American Express from the contractors it is a hive of activity with final installations, snagging and business systems testing.

SECURITY PASS UPDATE

To all the Move Coordinators - you must be very pleased that your efforts have paid off. Security are now managing this as BAU. This means that employees/contractors need to go to the Security Processing Office on the 1st Floor AmEx House to request a form and appointment.

COMPANY American Express PRODUCT Photography, internal email newsletters, information display boards and gifts INFORMATION - Various full colour promotional and corporate literature


Welcometo the Facilities Management Spotlight.

This latest exhibition refresh will provide more detailed information about the facilities and amenities at 1 John Street. Detailed information about the transition of key services including conferencing, catering, car/bike/motorbike parking, occupational health and the gym will be communicated separately.

x7 New Build Boards - October 2012 Update.indd 1 09/10/2012 18:00


ReceptionReception services will provided from 8.00am to 6.00pm Monday to Friday. The services offered are;

welcoming employees and visitors announcing visitor arrivals to their hosts issuing of visitor passes booking Taxis

Ground Floor - Costa Coffee ShopThe shop will operate from 7.00am to 19.00pm. Products include subsidised bus tickets, newspapers, magazines, cards and confectionery. In addition there is an extensive range of sandwiches, rolls, wraps, porridge pots, drinks, dairy produce, snacks and fruits.

x7 New Build Boards - October 2012 Update.indd 6 09/10/2012 18:01

COMPANY American Express PRODUCT Information display boards

INFORMATION - Full colour A1 internal poster campaign - Displayed in the reception area of the American Express building in Brighton

Finding new and exciting ways to service our customers

is something were passionate about here at American Express.

Through our Realise the Potential London (RTPL) programme,

were making sure were there for our customers when they need us

- and introducing some truly innovative and exciting new servicing channels.

London illuminated

Did you know? Our customers can download our Amex App and view the fantastic events and offers available to them in London and the UK this summer

Did you know? For the first time in the UK we will be providing face-to-face servicingfor our customers at two key locations across London

Did you know? From Austria to Australia, our

customers will have easy phone access to our

servicing teams worldwide, 24 hours a day,

seven days a week through a new free phone number

Did you know? All you need to know about how were going to be servicing our customers during the summer is available on ECCO and InfoHUB Did you know?

You can road test the Amex App in the Relationship Care lounge on the 7th floor

Did you know?

For the first time

we will be offering

Destination and

Concierge Expertise

to our Centurion and

Platinum customers

from across the world

right here in Brighton

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A2 Good Poster.indd 1 19/07/2010 12:36

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Special Places.indd 1 22/04/2010 10:26

COMPANY American Express PRODUCT Large vinyl wall displays

INFORMATION - Displayed in the reception area of the American Express building in Brighton

GET READY TO MAKE A DIFFERENCE TO PEOPLES LIVES IN OUR EXCITINGCOMMUNITY PROGRAMME

A5 Leaflet 8 Page.indd 1 26/05/2011 14:38

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CARDIFF CITY(19:45)

PORTSMOUTH(15:00)

DERBY COUNTY(19:45)

MIDDLESBROUGH(15:00)

Image provided courtesy of albionimages.com and have been replicated with their permission.

MARCH 2012

Sussex resident Ernest Vye picked up a leaflet from a Health Squad member at a Seagulls match that inspired him to go to his doctor, where he was diagnosed with bowel cancer. Ernest credits Albion in the Community for saving his life. Ernest is pictured on the right, together with first team manager Gus Poyet.

Brighton & Hove Albion Calendar.indd 9 19/07/2011 21:22

COMPANY American Express and Brighton in the Community PRODUCT Film production and photography INFORMATION - Various internal corporate film productions and photography used for town halls, award ceremonies and internal websites

A SEAGULL IN LONDON? CONTRIBUTE TO THE NORTH STAND MEMORY WALL

Simon Wheeler, Telecom House Facilities Manager, American Express. Simon is pictured first on the left, showing his support for Brighton and Hove Albion at the FA Cup Final, Brighton vs Manchester Utd, at Wembley in 1983.

NORTH STAND MEMORY WALL

A SPECTACULAR INSTALLATION THAT WILL BE KNOWN AS THE NORTH STAND MEMORY WALL IS BEING INSTALLED IN THE AMERICAN EXPRESS COMMUNITY STADIUM. THE OFFICIAL DESIGNERS, CORRIDOR, ARE COLLECTING SPORTING MEMORABILA AND MEMORIES OF BRIGHTON AND HOVE ALBION SINCE THE CLUBS FIRST GAME IN 1901. THE INSTALLATION WILL FEATURE YOUR STORIES AND IMAGES SPANNING THE CLUBS HISTORY.

A2 North Stand Memories Posters 01-02.indd 1 15/03/2011 09:22

In the North Stand during the Leyton Orient game, 8 March 1997. The game ended with a 4-4 draw. I had no idea who they were at the time.We have since met and become good friends and now go to Brighton games together.

Photo and words by Kris Allan

A spectacular installation that will be known as the North Stand Memory Wall is being designed for the American Express Community Stadium.

The official designers, Corridor, are collecting sporting memorabilia and memories of Brighton & Hove Albion since the Clubs first game in 1897.

The installation will feature your stories, images and memorabilia spanning the Clubs history. If you have something of interest that you would like to contribute for the North Stand Memory Wall, please place your submission - a story, a photo of a special memory,

or a photocopy of an item of memorabilia - in an envelope into the Amex Stadium postbox by 31 March 2011, clearly marking your name, email, telephone number and mail code.

Please include a brief story with any photo, piece of memorabilia or artefact you are sending, and dont forget your contact details so that we can get in touch with you.

We look forward to hearing your stories.

The initiative is being run by Corridor and is subject to appropriateterms and conditions. Corridor can be contacted at: [email protected]

CALLING ALL SEAGULLS FANSSEND US YOUR MEMORIES

SUBMIT YOUR MEMORY FOR THE NORTH STAND MEMORY WALL

Art Boards 01-04.indd 4 23/02/2011 17:27

GET READY TO MAKE A DIFFERENCE TO PEOPLES LIVES IN OUR EXCITINGCOMMUNITY PROGRAMME


IN MAY 2011

BRIGHTON AND HOVE ALBION FOOTBALL CLUB WERE ANNOUNCED AS CHAMPIONS OF LEAGUE ONE FOR THE 2010-11 SEASON.

THEY WILL START THE NEW SEASON AT THE AMERICAN EXPRESS COMMUNITY STADIUM PROMOTED TO THE CHAMPIONSHIP.

LEAGUE ONECHAMPIONS!

Foam Board Posters 01-03 May 2011.indd 1 23/05/2011 10:41

AMERICAN EXPRESS COMMUNITY STADIUM

AERIAL VIEW OF THE AMERICAN EXPRESS COMMUNITY STADIUM, JANUARY 2011

AMERICAN EXPRESS COMMUNITY STADIUMSITE TOUR

Foam Board Posters 01-16.indd 8 14/02/2011 15:13

We have joined up with Young Enterprise to offer you the opportunity to volunteer as a Business Advisor and help realise the potential of young people in Sussex.

Whats it about? We are setting up a number of one-day Masterclasses to be delivered in July 2011, for pupils in years 9 & 10 (age 13-15) from local secondary schools to develop their own business skills. As a Volunteer Business Advisor, you will help to present, support and deliver a day of engaging

READY, STEADY, GROW! HELP REALISE THE POTENTIAL OF YOUNG PEOPLE BY BEING A MENTOR IN OUR SCHOOLS MASTERCLASSES

enterprise challenges to pupils, focusing on increasing their understanding of aspects of the business world. The programme and learning materials are all mapped out and provided for you; you just need to lend your own experience, examples and enthusiasm to deliver the materials and games and bring the course and the world of business - to life.

What training and time commitment will it involve? The staff training/induction will take 2 hours. The Masterclass session is one days commitment. The training and the Masterclass will be held either at Withdean Stadium, Amex House or the American Express Community Stadium.

The induction for American Express staff will include Enhanced CRB Checks which must be successfully completed in advance of the Masterclasses.


HOME FIXTURES 2011-2012


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Image provided courtesy of albionimages.com and have been replicated with their permission.

JULY 2012

July 2012 celebrates the one-year anniversary of the completion of building of the American Express Community Stadium. Look for new types of events to be held at the stadium in the coming year.


COMPANY American Express and Brighton in the Community PRODUCT Information display boards, match day program adverts and calendar

INFORMATION - Full colour A1 internal poster campaign which was displayed in the reception area of the American Express building in Brighton - Full colour, full page Brighton & Hove Albion FC match day program adverts - Brighton fixture list calendar, used internally for all American Express and Brighton FC staff

COMPANY MerrellPRODUCT Large exhibition display stands

INFORMATION Full colour display stands used for an outdoor trading expo in Munich, Germany

FAST TRAILBorn from our heritage in light hiking and barefoot footwear, this is an innovative collection utilising the latest technologies to create the best in outside athletic performance. Lightweight and minimalist-inspired design coupled with a glove-like fit make them ideal for hiking fast, scrambling or running over mountainsor difficult terrain.

PACE GLOVE

BARE ACCESS TRAIL GTX

ALLOUT FUSE

ALLOUT RUSH

VERTERRA GTX

GRASSBOW GTX

EMEA_Product_Board_Fast_Trail_Mens_A1.indd 1 05/11/2013 16:12

WINTER HIKE They are performance built to endure extended use in wintry climes, while womens snow boots add feminine styling. The latest technology will give you winter weather protection to go through the blizzards and snowstorms the world over.

ICECLAW MID

NORSEHUND OMEGA MID

NORSEHUND ALPHA

POLARAND ROVE PULL

POLARAND ROVE

POLARAND 6

MOAB POLAR

SNOWFURY

POLARAND 6

SNOWBOUND MID

SNOWBOUND 6

SNOWBOUND DRIFT MID

AZURA FLURRY MID

EMEA_Product_Board_Winter_Hike_A1.indd 1 05/11/2013 16:16

FAST TRAILBorn from our heritage in light hiking and barefoot footwear, this is an innovative collection utilising the latest technologies to create the best in outside athletic performance. Lightweight and minimalist-inspired design coupled with a glove-like fit make them ideal for hiking fast, scrambling or running over mountainsor difficult terrain.

PACE GLOVE

BARE ACCESS TRAIL GTX

ALLOUT FUSE

ALLOUT RUSH

VERTERRA GTX

GRASSBOW GTX

EMEA_Product_Board_Fast_Trail_Woman_A1.indd 1 05/11/2013 16:13

HIKE. WALK. TRAVEL.TRACTIONVIBRAM OUTSOLE AND LUG DESIGN KEEP YOU ON TRACK WITHOUT COMPROMISING AGILITY

DRY FEETDRY FEET AND SUPERIOR PROTECTION THANKS TO GTX MEMBRANE AND DURABLE UPPER

PROTECTION2MM FLEXIBLE PLATE IN THE FOREFOOT PROTECTS THE FOOT FROM STONE BRUISES

MERRELL SHOE INSERT.indd 3 25/02/2014 14:51

COMPANY Merrell PRODUCT Magazine advert campaign, shop front window design, shoe inserts

INFORMATION - Full colour, full page magazine adverts used for various UK publications - Shop front window design for Merrell stores in the Netherlands - Shoe card inserts used in Merrell stores throughout the UK and Europe

Lifestyle_Men_AW13_POS.indd 1 24/06/2013 14:02 Showcard_Lifestyle_Womans_Boots_Trial_Running_AW13_POS.indd 1 24/06/2013 16:54 Dual_Gender_AW13_POS.indd 1 24/06/2013 14:01

Trial_Running_AW13_POS.indd 1 24/06/2013 14:00Finland_Lifestyle_S14.indd 1 04/07/2013 14:44

Finland SS14_Design Concept_002.indd 1 23/05/2013 10:44

COMPANY Merrell PRODUCT Magazine and bus stop advert campaign

INFORMATION - Full colour, full page magazine adverts used for various UK publications - Full colour, bus stop adverts used within the UK

ACHIEVE. NEVER SETTLE. HIT THE TRAIL.

A TOUGH, NATURAL TRAIL RUNNER DESIGNED FOR SPEED AND PROTECTION

EXTERNAL FOOT SUPPORT SKELETON HOLDS FOOT FIRMLY IN PLACE

NATURAL FEEL GIVES RESPONSE AND AGILITY

DEEP LUGGED VIBRAM SOLE GRIPS THE TRAIL

Merrell AW14 Showcard 001.indd 1 12/05/2014 11:37


SPECIFICALLY DESIGNED FOR SPEED AND AGILITY WHEN HIKING AND AN IDEAL ACCOMPANIMENT TO LIGHTWEIGHT KIT

INCREASED AGILITY WITH DURABLE MBOUND TRK MIDSOLE

REINFORCING UPPER CAGE SUPPORTS QUICK AND AGGRESSIVE LATERAL MOVEMENTS

COMBINES FLAT LUGS AND INCREASED SURFACE AREA FOR CLOSE GRIP

NEW MERRELL VERTERRA



A RUGGED OUTDOOR SHOE READY FOR THE TRAIL WITH A TOUGH LEATHER UPPER AND RUGGED VIBRAM SOLE

GRIPPY VIBRAM SOLE FOR VARIED TERRAIN

DURABLE AND BUILT TO LAST

TOUGH, RUGGED AND PROTECTIVE

NEW MERRELL ANNEX


INCREDIBLE NATURAL GLOVE-LIKE FIT, EXCEPTIONAL BREATHABILITY AND WATERPROOF PERFORMANCE NEW MERRELL PROTERRA PART OF THE MERRELL GORE-TEX CONNECTFIT FOOTWEAR RANGE

ONE OF FIVE MERRELL OUTFITS FEATURING THE EXCLUSIVE NEW MERRELL PROTERRA GORE-TEX CONNECTFIT BOOTS AND A FULLY OUTDOOR READY JACKET.TO ENTER GO TO WWW.MERRELL.CO.UK/WIN

STORES NATIONWIDECOTSWOLDOUTDOOR.COM

The NEW Proterra Gore-Tex ConnectFit.Availible at Cotswold Outdoor Stores Nationwide.

Competition_Print_Advert.indd 1 24/07/2013 16:57

STORES NATIONWIDECOTSWOLDOUTDOOR.COM

GTX First Right_Final.indd 1 24/07/2013 11:33

www.merrell.co.uk

[Outdoor Enthusiast magazine March/April 2014]

Merrells Chameleon 5 is the most responsive, protective and hard-wearing Chameleon ever produced. A GORE-TEX waterproof membrane keeps feet dry in wet and warm conditions, a bruise-protective plate and supportive insole allow for carrying a light pack, while a breathable mesh upper with bellows tongue keep out debris.

Merrell Showcard A4 Outdoor enthusiast.indd 1 10/03/2014 15:38

COMPANY Merrell PRODUCT Magazine advert campaign

INFORMATION - Full colour, full page magazine adverts used for various UK publications

ROAD GLOVE FEATURES Barefoot full ground feel with 0mm drop with

Vibram outsole keeps you connected to your terrain

Reflective details for visibility in low light

With Vibram outsole keeps you connected to your terrain

CONNECTIONCloser to the earth for better connection

NATURAL FITGlove-like fit follows the natural movement of your body

OUTSIDE ATHLETIC Fast Flexible and Light

CONNECTIONCloser to the earth for better connection

NATURAL FITGlove-like fit follows the natural movement of your body

OUTSIDE ATHLETIC Fast Flexible and Light

COMPANY Merrell PRODUCT Magazine advert, retial POS advertising, sticker

INFORMATION - Full colour, full page magazine adverts used for various UK publications - Shop POS stand alone card and self assembly cube - Sticker used on the sole of shoes


FREE TECHNICAL MERRELL SOCKS WITH

EVERY MERRELL FOOTWEAR PURCHASE

MERRELL AW14MENS PERFORMANCE COLLECTION

ICECLAW MID WTP

NORSEHUND ALPHA

MOAB POLAR WTP

NORSEHUND OMEGA

MOAB PEAK VENT

VERERRA

ANNEX

PULSATE MID

TUCSON GTX

PHOENIX GTX

INTERCEPT

SEDONA GTX

ALLOUT BLAZE

BARE ACESS 3

VAPOR GLOVE

ROAD GLOVE 3

ALLOUT RUSH

POLARAND 6

GRASSBOW

BARE ACCESS TRAIL

CHAMELEON 5

CO

NN

EC

TIO

NP

RO

TE

CT

ION

WALK SPEED RUN SPEED

POLARAND ROVE

ALLOUT FUSE

MIX MASTER MOVETRAIL GLOVE 2

? ?

MOAB

AW14 Product Map.indd 2-3 31/10/2013 10:10

*Available from 1st May 2014 whilst stocks last. Colours and styles may vary.

FREE TECHNICAL MERRELL SOCKS WITH EVERY MERRELL FOOTWEAR PURCHASE


FREE TECHNICAL MERRELL SOCKS WITH EVERY MERRELL FOOTWEAR PURCHASE


Merrell Showcard Craigdon GWP.indd 2 28/05/2014 15:49

COMPANY Merrell PRODUCT Magazine advert and information posters

INFORMATION - Full colour, full and half page magazine adverts used for various UK publications - Internal information posters used within the head office of Merrell in London

ACHIEVE. NEVER SETTLE. HIT THE TRAIL.OUTDOOR INSPIRED PERFORMANCE






COMPANY Merrell PRODUCT Posters

INFORMATION - Various full colour posters used for internal use within the Merrell headquarters in London

My Travel

photography & design

COMPANY Various PRODUCT Company Logos

INFORMATION - A collection of logos for which I have designed for a variation of businesses, new and existing

SERVICE DESK PROFESSIONAL ONEA highly interactive two day course geared at frontline service providers. This course covers a range of service giving techniques and practices. Brilliant as an introduction for new starters or as a refresher for more experienced staff. Attendees can take our Certificate in Service Desk Skills at no extra charge. 695 (+VAT) or 2 Training Credits per person.

SERVICE DESK PROFESSIONAL TWOA one day course aimed at more experienced Service Desk staff. Covering topics such as getting new starters up to speed, coaching skills, project work, dealing with staleness and standing out for the right reasons. The intention is to send attendees away keen to re-energise their own performance and that of the Service Desk. 350 (+VAT) or 1 Training Credit per person.

SERVICE DESK MANAGERA two day course suitable for Service Desk supervisors, team leaders or managers. This course covers a range of service management and managerial/supervisory practices and techniques. Time is set aside to discuss individual challenges and situations. All attendees receive a copy of our Service Desk Good Practice Guide template. This can be used to produce a very valuable Service Desk induction, training and appraisal tool. 695 (+VAT) or 2 Training Credits per person.

TEAMBUILDING DAY (ONSITE ONLY)A one day event designed to promote team growth, team spirit and understanding. Suitable for newly formed teams or those needing re-organising or a new sense of focus. This is a very active day that will have positive outcomes. Based on a tried and tested formula. 1475 (+VAT) or 5 Training Credits for a group of up to 12 attendees.

SDI CERTIFIED ANALYST TRAINING Please ask us to quote for running SDI Certified Analyst, or Manager courses at your site.

TRAINING CREDITS Training Credits provide discounted prices on

MAY17-18 Leeds Service Desk Professional One23 London Service Desk Professional Two24-25 London Service Desk Professional One

JUNE14-15 Glasgow Service Desk Professional One21-22 London Service Desk Professional One28-29 Manchester Service Desk Professional One

JULY5-6 Birmingham Service Desk Professional One12-13 Bristol Service Desk Professional One17-18 London Service Desk Manager19-20 London Service Desk Professional One

AUGUST 15 London Service Desk Professional Two16-17 London Service Desk Professional One

SEPTEMBER6-7 Edinburgh Service Desk Professional One13-14 London Service Desk Professional One20-21 Manchester Service Desk Professional One

OCTOBER11-12 Leeds Service Desk Professional One16-17 London Service Desk Manager18-19 London Service Desk Professional One24 Birmingham Service Desk Professional Two25-26 Birmingham Service Desk Professional One

NOVEMBER8-9 Bristol Service Desk Professional One14 London Service Desk Professional Two15-16 London Service Desk Professional One

DECEMBER4-5 Manchester Service Desk Manager6-7 Manchester Service Desk Professional One20-21 London Service Desk Professional One

JANUARY17-18 Birmingham Service Desk Professional One24-25 London Service Desk Professional One

FEBRUARY7-8 Glasgow Service Desk Professional One14-15 Leeds Service Desk Professional One20 London Service Desk Professional Two21-22 London Service Desk Professional One

MARCH7-8 Bristol Service Desk Professional One14-15 Manchester Service Desk Professional One19-20 London Service Desk Manager21-22 London Service Desk Professional One

APRIL11-12 Birmingham Service Desk Professional One18-19 London Service Desk Professional One

Training Credits provide discounted prices on all public and onsite courses detailed in our course programme. One Training Credit will allow attendance on one public training day. Five Training Credits will provide for one weekday onsite course anywhere in the UK. An extra Training Credit will be required for a weekend training day.

A minimum of five Training Credits must be purchased. Prices are:5-9 Training Credits @ 245 (+VAT) each10-19 Training Credits @ 220 (+VAT) each20+ Training Credits @ 195 (+VAT) each

Training Credits will be invoiced for immediately. All Training Credits, Purchased in a batch, are valid for one calendar year from the date of first usage.www.sti-ltd.co.uk

TRAINING CREDITS

STI Brochure 2012-2013.indd 4-5 19/03/2012 10:37

SERVICE DESK COURSE SCHEDULE TO APRIL 2013www.sti-ltd.co.uk

What is it?You may have a great Service Desk, but if other support staff lack service giving skills - the customer may still receive poor service. This one day onsite course covers the main challenges of providing consistently good service.

Who is it for?Suitable for all service and support providing staff. Whilst we specialise in IT, we have run this day many times for non IT clients.

The Day?The day can be tailored to suit the client. We will gather background information and aim to create a targeted programme. Typical topics include Service, Dealing with Problems, Listening Skills, Assertiveness, Dealing with Customers and Teamwork. The day can be ITIL compatible using appropriate terminology.

The Cost?A standard fee of 1475 (+VAT) or 5 Training Credits. This is to run the day, for up to 8 attendees, at your premises. This includes all expenses - there are no extras.

To proceed?Please email: [email protected]

STI Brochure 2012-2013.indd 2-3 19/03/2012 10:37

SERVICE DESK PROFESSIONAL ONEA highly interactive two day course geared at frontline service providers. This course covers a range of service giving techniques and practices. Brilliant as an introduction for new starters or as a refresher for more experienced staff. Attendees can take our Certificate in Service Desk Skills at no extra charge. 695 (+VAT) or 2 Training Credits per person.

SERVICE DESK PROFESSIONAL TWOA one day course aimed at more experienced Service Desk staff. Covering topics such as getting new starters up to speed, coaching skills, project work, dealing with staleness and standing out for the right reasons. The intention is to send attendees away keen to re-energise their own performance and that of the Service Desk. 350 (+VAT) or 1 Training Credit per person.

SERVICE DESK MANAGERA two day course suitable for Service Desk supervisors, team leaders or managers. This course covers a range of service management and managerial/supervisory practices and techniques. Time is set aside to discuss individual challenges and situations. All attendees receive a copy of our Service Desk Good Practice Guide template. This can be used to produce a very valuable Service Desk induction, training and appraisal tool. 695 (+VAT) or 2 Training Credits per person.

SUPPORT SKILLS DAY (ONSITE ONLY)This one day course is suitable for all support staff. This can include 2nd and 3rd level support staff, programmers, installers and maintainers. We will tailor the course book and content to suit the client. It is not only Service Desk staff that need good support skills! 1475 (+VAT) or 5 Training Credits for a group of up to 8 attendees.

All courses can run onsite and at the weekend. We can also provide training for non IT Service Desks and Helpdesks.

TRAINING CREDITSTraining Credits provide discounted prices on all public and onsite courses detailed in our course programme. One Training Credit will allow attendance on one public training day. Five Training Credits will provide for one weekday onsite course anywhere in the UK. An extra Training Credit will be required for a weekend training day.

A minimum of five Training Credits must be purchased. PRICES ARE:5-9 Training Credits @ 245 (+VAT) each10-19 Training Credits @ 220 (+VAT) each20+ Training Credits @ 195 (+VAT) each

Training Credits will be invoiced for immediately. All Training Credits, purchased in a batch, are valid for one calendar year from the date of first usage.

STI Brochure 2013-2014.indd 2 20/03/2013 10:18

JANUARY

23-24 London Service Desk Professional One

30-31 Birmingham Service Desk Professional One

FEBRUARY

6-7 Leeds Service Desk Professional One

13-14 Glasgow Service Desk Professional One

19 London Service Desk Professional Two


MARCH


20-21 Bristol Service Desk Professional One

27-28 Manchester Service Desk Professional One

APRIL




MAY




JUNE

13-14 Glasgow Service Desk Professional One

25-26 London Service Desk Manager


JULY





AUGUST



SEPTEMBER

12-13 Edinburgh Service Desk Professional One



OCTOBER

9 Birmingham Service Desk Professional Two


15-16 London Service Desk Manager


NOVEMBER




DECEMBER



STI Brochure 2013-2014.indd 1 20/03/2013 10:18

Service Desk Professional OneA highly interactive two day course geared at frontline service providers. This course covers a range of service giving techniques and practices. Brilliant as an introduction for new starters or as a refresher for more experienced staff. Attendees can take our Certificate in Service Desk Skills at no extra charge. 695 (+VAT) per person.

Service Desk Professional TwoA one day course aimed at more experienced Service Desk staff. Covering topics such as getting new starters up to speed, coaching skills, project work, dealing with staleness and standing out for the right reasons. The intention is to send attendees away keen to re-energise their own performance and that of the Service Desk. 350 (+VAT) per person.

Service Desk ManagerA two day course suitable for Service Desk supervisors, team leaders or managers. This course covers a range of service management and managerial/supervisory practices and techniques. Time is set aside to discuss individual challenges and situations. All attendees receive a copy of our Service Desk Good Practice Guide template. This can be used to produce a very valuable Service Desk induction, training and appraisal tool. 695 (+VAT) per person.

Teambuilding Day (On-site only)A one day event designed to promote team growth, team spirit and understanding. Suitable for newly formed teams or those needing re-organising or a new sense of focus. This is a very active day that will have positive outcomes. Based on a tried and tested formula. 1475 (+VAT) for a group of up to 12 attendees.

All course programmes can be viewed at www.sti-ltd.co.uk Or email us at [email protected] for further information on all of our courses

A brief synopsisof our Service Deskcourses and on-siteTeambuilding Day

STI Public Course Dates to April 2012

2011 2012January19-20 Birmingham Service Desk Professional One26-27 London Service Desk Professional One

February2-3 Glasgow Service Desk Professional One9-10 Leeds Service Desk Professional One22 London Service Desk Professional Two23-24 London Service Desk Professional One

March8-9 Bristol Service Desk Professional One20-21 London Service Desk Manager22-23 London Service Desk Professional One

April19-20 Birmingham Service Desk Professional One26-27 London Service Desk Professional One

May11 Manchester Service Desk Professional Two12-13 Manchester Service Desk Professional One18 London Service Desk Professional Two19-20 London Service Desk Professional One

June2-3 Glasgow Service Desk Professional One16-17 Leeds Service Desk Professional One23-24 London Service Desk Professional One

July7-8 Birmingham Service Desk Professional One14-15 Bristol Service Desk Professional One19-20 London Service Desk Manager21-22 London Service Desk Professional One

August17 London Service Desk Professional Two18-19 London Service Desk Professional One

September8-9 London Service Desk Professional One15-16 Manchester Service Desk Professional One29-30 Edinburgh Service Desk Professional One

October6-7 Leeds Service Desk Professional One12 Birmingham Service Desk Professional Two13-14 Birmingham Service Desk Professional One18-19 London Service Desk Manager20-21 London Service Desk Professional One

November10-11 Bristol Service Desk Professional One16 London Service Desk Professional Two17-18 London Service Desk Professional One

December6-7 Manchester Service Desk Manager8-9 Manchester Service Desk Professional One19-20 London Service Desk Professional One

SDI Certified Service Desk Analyst Training. Please ask us to quote for running SDI Certified Analyst, or Manager courses at your site.

Training CreditsTraining Credits provide discounted prices on all public and onsite courses detailed in our course programme. One Training Credit will allow attendance on one public training day. Five Training Credits will provide for one weekday onsite course anywhere in the UK. An extra Training Credit will be required for a weekend training day.

A minimum of five Training Credits must be purchased. Prices are:5-9 Training Credits @ 250 (+VAT) each10-19 Training Credits @ 225 (+VAT) each20+ Training Credits @ 195 (+VAT) each

Training Credits will be invoiced for immediately. All Training Credits, Purchased in a batch, are valid for one calendar year from the date of first usage.

www.sti-ltd.co.uk

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COMPANY STI Ltd PRODUCT Brochure design

INFORMATION - Full colour, A5 folded course date and information brochure - Distributed within the UK at trade exhibition shows and members who subscribe on-line - Print run: 5000 annually

Col lagen Stimulat ion Therapy TM

01273 770880www.thebeautyplacehove.com

Environ Cosmeceutical Facial Treatments Environ Cool Skin Peels

Environ Collagen Stimulation Therapy (Skin Needling)CACI Ultimate Non-Surgical Face Lifting

Microdermabrasion | Advanced Nutrition ProgrammeOPI Manicure and Pedicure | OPI GelColour

Massage and Body TreatmentsWarm and Hot Wax Hair Removal | Electrolysis

Eyelash and Brow Tinting

The_Beauty_Place_A1_ABoard.indd 1 14/10/2014 10:44

ANALOGUE PIRATES SUPPORTS THE FLYING NEEDLE PROJECT

Analogue_Pirates_Flyer_Print_002.indd 1 27/08/2013 13:12

COMPANY Various PRODUCT Flyer and poster design

INFORMATION - Various full colour flyers and posters used for promotional distribution

FREE TASTER

LIONS HALL THURSDAY 14TH JUNE

8.30-9.00PM

10%DISCOUNTWHEN BOOKING

AT TASTER

4 WEEK COURSE

FRIDAYS 6TH, 13TH, 20TH, 27TH

7.45PM-9.15PM

JULY 2012

FREE GIFTSDANCE ROUTINE

USE OF PROPS & COSTUMESCONFIDENCE BUILDING

LEARN NEW SKILLSIMPROVE POSTURE & FITNESS

IMBRACE YOUR INNER DIVAHAVE FUN WITH FRIENDSCHOREOGRAPHED

& TAUGHT BY A QUALIFIED DANCER

& EXPERIENCED PERFORMER, SARAH KING

SARAH KING | 07522 034 055 | [email protected] | WWW.SKDANCE1.COM

LIONS HALL, ROBERTS ROAD, LANCING, WEST SUSSEX, BN15 8AR

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IN AID OF ST CATHERINES HOSPICE

A3_Duane Paul Charity Poster.indd 1 17/09/2013 12:30

ROCK UP!TRIBAL WAVE ARE PROUD TO PRESENT A FIRST-OF-ITS-KIND

CINEMATIC PROJECTION MOVIE NIGHT ON THE ROCK FACE AT ROTTINGDEANS UNDERCLIFF WALK.

WE WILL BE SHOWING THE WORKS OF LOCAL

CINEMATOGRAPHERS WHO CHOOSE TO SHARE AND CELEBRATE THEIR LOVE

OF OUR BIG BLUE.

A SURF MOVIE NIGHT ON THE ROCKSAT ROTTINGDEANS UNDERCLIFF WALK

26TH MAY 2012

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Open Garden & Farm ShopForget the supermarkets - Try the real thing, direct from the farmer!Visit the farm shop and find locally made products Stroll around our wonderful garden and enjoy tea or coffee on the lawn.Pony Rides, Farrier Exhibition, Beer Tasting, Bee Display

Saturday 23rd June 2012, 9am - 2pm One day open day - Highfield Farm, The Broyle, Ringmer

TURNERS

Traditional Farm Bu

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fresh

Highfield Farm, The Broyle, Ringmer, East Sussex, BN8 5ARShop: 01273 812440 | Home: 01273 813230 | Colin: 07767 488766

10% OFFwith thi

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Turners & Butcher.indd 1 08/06/2012 12:49

COMPANY Various PRODUCT Poster design

INFORMATION - Various full colour posters used for promotional distribution

COMPANY Turners Brewery PRODUCT Photography INFORMATION - Photos shot on-site at the Turners Brewery of a brewery tour and promotional open night - Photos used for the company website and various promotional printed material

RINGMER

FOOTBALL CLUB

COMPANY Turners Brewery and Ringmer FC PRODUCT Photography INFORMATION - Photos taken at Ringmer FCs ground of the players displaying there new sponsor Turners Brewery - Photos used for both Turners Brewery and Ringmer FCs websites as well as various promotional printed material

COMPANY Turners Brewery PRODUCT Beer bottle and bottle label design

INFORMATION - Full colour beer labels, printed front and back - Beer bottle embossed logo design

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Situated on a beautiful farm overlooking stunning countryside this is not just any brewery tour! Come and join us for a brewery tour of approximately 90 minutes where we show you

all the stages of brewing, from Burtonisation of Water, Mashing, Boiling, Hops and Yeast through to the finished fermented Real Ales.

After the tour there is plenty of time for an informal beer tasting session with our Head Brewer where we take questions and welcome your feedback. At this time we will have a fantastic

BBQ ready for you, with home made burgers, sausages and bacon that is smoked on the farm. All our meat is sourced either from the farm directly or from neighbouring farms.

As we have such a large space to enjoy and walk round tour size is not limited.

BREWERY TOUR INCLUDING TASTING SESSION & BBQ24.99 PER PERSON (INC VAT)

COMPANY Turners Brewery PRODUCT Flyer and poster design

INFORMATION - Various full colour flyers and posters used for promotional distribution at fairs and fetes